Hotel Overview

Sandos Cancun Lifestyle Resort is nestled at the edge of the sparkling azure waters of the Caribbean Sea and Laguna Nichupte. This boutique, all-inclusive resort offers spectacular views, gourmet food, white-sand beaches, and an intimate, luxurious vacation at Sandos’ most elegant property. The high-end, all-inclusive program features fine dining, unlimited national and imported drinks, 24-hour room service, and access to many activities. Each of the 214 modern rooms and luxurious suites provide dazzling views of the turquoise ribbon of sea and lagoon, and offer an upscale vacation experience complete with modern amenities and services. 

The three infinity pools and Jacuzzi cascade down the property toward the beach, appearing to fall right into the blue waters of the Caribbean. Each offer poolside drink and snack service. All guests can enjoy beachside service with wait staff, play beach volleyball, and visit the partner water sport center. 

Spa del Mar is a luxurious and internationally recognized relaxation destination, with a fully equipped fitness center, sauna (fee), and steam room (fee). Bathe in the warm Caribbean sun while you enjoy luxurious treatments and massages. The 7,000-square-foot gym has a marvelous views of the Caribbean Sea. 

The Total Gourmet Experience will awaken your senses and delight your palate with a variety of exquisite international flavors and drinks. Each morning, Zango offers a luxurious breakfast buffet with a variety of delicious hot or cold food options. Enjoy exquisite meals from a collection of five upscale restaurants serving eclectic cuisine, Teppanyaki, international, European, and Caribbean cuisine. The chic, intimate lobby bar is stocked with a wide selection of premium liquors, and a poolside snack bar features tasty tropical cocktails, beverages, and a freshly made brick oven pizza bar. 

Property Information

Last Renovation: 2012
Total rooms: 214


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 6115 reviews
  • 2.0 star tripadvisor rating
    Not worth 4.5 stars....

    I was excited to score a deal on this hotel using a Hotwire Hot Deal and booked under the guise of “4.5 Star All-Inclusive.” While all of the staff were very friendly, the hotel is lacking amenities, food options and decent food. The room was outstanding, but overall the resort is in need of general maintenance and upkeep. It has obvious signs of being rundown and just tired. Also-it just doesn’t have amenities it should. For example, there is not a single hot tub with the exception of the spa. No indoor or heated pools when it’s cooler or raining. There should also be more restaurants. In regards to the food, I was extremely disappointed with the lack of options and quality. The hotel tours 24-hour room service but the food is terrible! I ordered an eggs Benedict only to have it delivered with a hollandaise sauce that looked and tasted like they mixed in American cheese. Also - they will try and corner you to get you to sign up for their Elite program. They have a desk in the lobby that sits between you and the buffet restaurant. I had to work hard to avoid going near the desk lest they try and get me to sit down for a sales talk. Overall, I wouldn’t stay here again. The staff was all friendly but the amenities or food are not up to snuff for a supposed 4+ star hotel.

    Nov 17, 2019
  • 4.0 star tripadvisor rating
    Awesome birthday trip

    The hotel is beautiful and does give a boutique and personalized feeling compared to all the massive hotels I have seen there. The food was great, all the restaurants were amazing. I had a birthday song sang to me at the steak house. Breakfast as Zongo had so many options. Luis and Freddy were great servers. The pool entertainment was awesome. I loved the guy that played the violin. My only con is that the alcohol seemed watered down and weak. I'd advice for a person to bring their own bottle of liquor and mix it in the cocktails provided because they really do make delicious cocktails....just not strong. The daybeds were never too crowded and i'm glad Sandos offered them. Although our room description said partial ocean view....we had an awesome chunk of the ocean view. It was a beautiful sight. The lady that leads spinning classes was very sweet . This is a great place to stay for some R & R.

    Nov 14, 2019
  • 5.0 star tripadvisor rating

    It was a beautiful trip. Worth every dollar. The staff is extremely nice and helpful. The food was super good and the view is very beautiful. Overall would definitely come back again. Bernie was super good to us and helpful. It was what we expected and more. And lastly Chantal the waitress from St. Trop was great

    Nov 12, 2019
  • 5.0 star tripadvisor rating

    5/5 resort. The food was amazing, entertainment was amazing and the staff is amazing. Bernie particularly as well as Chantal (the waitress from the pool) Came from Canada and would definitely come again. The staff are quick to help with anything you need. We will miss it!

    Nov 12, 2019
  • 5.0 star tripadvisor rating

    This trip was great. Everybody had a great attitude but the ones that made the trip perfect was Bernie and Alex from entertainment, always taking care of us and keeping us comfortable and in a good mood with their activities!

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319