The three infinity pools and Jacuzzi cascade down the property toward the beach, appearing to fall right into the blue waters of the Caribbean. Each offer poolside drink and snack service. All guests can enjoy beachside service with wait staff, play beach volleyball, and visit the partner water sport center.
Spa del Mar is a luxurious and internationally recognized relaxation destination, with a fully equipped fitness center, sauna (additional fee), and steam room (additional fee). Bathe in the warm Caribbean sun while you enjoy luxurious treatments and massages. The 7,000-square-foot gym has a marvelous view of the Caribbean Sea.
The Total Gourmet Experience will awaken your senses and delight your palate with a variety of exquisite international flavors and drinks. Each morning, Zango offers a luxurious breakfast buffet with a variety of delicious hot or cold food options. Enjoy exquisite meals from a collection of five upscale restaurants serving eclectic cuisine, Teppanyaki, international, European, and Caribbean cuisine. The chic, intimate lobby bar is stocked with a wide selection of premium liquors, and a poolside snack bar features tasty tropical cocktails, beverages, and a freshly made brick oven pizza bar.
Find more information about Sandos Hotels & Resorts.
Learn more about Cancun.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5655 reviews
Amazing service every time we were out! Extremely excellent hands down the best. And the one that stood out the most was Alex from entertainment! You can’t miss him always happy nice kind help you with anything and always out to make sure everyone is having a good time! Especially the English and Spanish! I would come back just to see Alex from entertainment! Last but not least every party and entertainment is outstanding they do an amazing job and letting everyone know you will not be missed I can promise you that! Can’t wait to come back!! 🎉🇲🇽 Thank you for my amazing experience. From my honeymoon to my birthday 🥂🎂 God bless Sandos Cancun🙏🏼
What a great all inclusive resort for short getaway or a full week. Lots of activities, (shout out to Alex from entertainment- he’s the best!), clean facility, good food and beautifies pool with cabanas! Will return!
Place is very clean and the host Alex for the entertainment staff is such a fun time!! The food is great the bartenders are great and drinks are always available! The cabanas were a great way to relax and get a break from the sun.
Wonderful hotel, lovely service.
We are Royal Elite members and have been to Sandos Caracol twice and Sandos Playacar once. A few weeks back we were married at Caracol and at the end of the week when everyone left we came to Sandos Cancun for our honeymoon. To say it has a different feel is an understatement. It’s definitely not your typical mexico resort like what we had just come from. It’s clear when you arrive that it’s fancier, and more upscale as well as being an actual hotel vs. A Mexican Resort. Once we were done checking in we went to the St. Trop by the beach for dinner and the restaurant manager Gerardo came out and welcomed and congratulated us and told us if we needed anything at all to let him know. I continued to talk to him throughout the week and he is just amazing! Following him the chef came out and same thing, introduced himself and congratulated us! Both Mario and Enrique from St. Trop went out of their way the throughout the week for us. Mario always knew what we were drinking at the pool and checked on us often. I can’t say enough good things about the two of them!! Rene that works at the towel stand was lovely too. He helped us book sun beds for the week and would take us to the bed and brush it off and lay the towels out. Such lovely service that you wouldn’t expect. As I mentioned before it’s definitely a different vibe and for that reason, although it’s not an adult only, it’s definitely more adult oriented so we saw very, very few children the entire week, which I’ll admit was nice for us but if you’re thinking of a place for kids this isn’t it. Other than the beach and the pool they will get bored. For the adults it’s so relaxing to lay by the pool or the beach and go grab some food whenever you want and just relax. At the same time the entertainment team - Alex, Vivi, and Carmona (Rodrigo) we’re so amazing. They managed to keep us all entertained without it being over the top or crazy (at least during the day lol). There was pool bingo and pool blackjack.....I know sounds like old people stuff but it was so much fun and the winners get bottles of tequila so hey there’s that!! There was also water aerobics, beach volleyball and pool volleyball where we all played while on/in floaties and music/movie trivia. I’m sure there is more I’m forgetting but either way just know that they are awesome, hilarious and so much fun!! At night, they ramp it up and have night parties.....there’s a champagne ball, a marines party, a pinup party, a masquerade and there was also a live band kareoke one night. These were all a lot of fun too. SO LOUD when you’ve gone from the tranquility of the day but once the rooms fill up it takes the decibel level down a notch. I honestly don’t know how Alex and Vivi could do their stuff outside all day and then party in the evenings until it closes. They’re amazing lol. St. Trop was awesome and convenient so we ate there a lot. I also got lots of the wood fired marguerita pizzas from there while sitting out at the pool. The steakhouse food was amazing so we went twice! The Italian was pretty good as well. We didn’t get a chance to try the Japanese as they mistakenly lost our reservation which was a bit sad as we were going to have that be our special dinner for our honeymoon but things happen and I understand they are trying out a new reservation system and working some of the bugs out. I did reach out to the hotel manager David, as we had met him the night before, and he was very apologetic for the lost reservation and so helpful and kind to us so I really appreciated that! The hydrotherapy in the spa was a bit disappointing as the men’s side and women’s side are completely separate so we couldn’t go use those pools together and neither of us wanted to sit all by ourselves so we skipped it. Also if you need munchies, sunscreen, smokes etc, walk out the front door to the convenience store right across the street as it’s way cheaper, but that’s not a shock lol. My only recommendation I would make is that when you come out of the back of the hotel toward the pool there are a few strips of almost like sandpaper glued to the ground every couple feet to keep you from slipping which is great, but then these don’t continue down to the pool or around the pool which is where they are REALLY needed. Of course because of the water the pool deck area is extremely slippery and there were so many people that almost fell.....one lady as well as husband did actually fall, luckily she fell on the pool deck but my hubby fell at the top of the stairs and landed at the bottom. He was sore but okay. Just wanted to suggest you maybe add some more of those sandy type strips to the ground around the pool. :) Overall out stay was great and we felt spoiled, I highly recommend it!
Amazing hotel and staff hospitality
My wife Sarah&I spent 6 wonderful days in this amazing resort. All include but the meals are in high level of quality. We are so greatful for this 6 unforgettable days. Was 6 sunny days and the temperature average was 27 degrees Celsius. Public transportation is easy and are greats Mall.