Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14867 reviews

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  Vacation Ruined!!!

  I'm writing this review on the 5th day of our stay (still here) and I'll start with the only positive so far....Julian, who was at guest services, was very courteous and really tried to help us. This is our 7th all-inclusive vacation and the 3rd at a Royalton property, but the first time at this specific location. Picking Royalton was easy due to past positive experiences. We are here to celebrate our daughter's 21st birthday and our 25th Wedding Anniversary. We had booked 2 rooms - one for my wife and me and one for the kids. However, this vacation started with us receiving our room on day 1, about 3 hours after the committed time. Even then, we had to almost beg to get our room. When we finally got to our room, none of the room keys worked, so we had to contact the front desk multiple times to get the keys working. In the first 4 days, we all had to get our keys reset multiple times as they just wouldn't work. On the second day, our kids' room had a strong smell of cigarette smoke. It was so bad that the kids woke up in the middle of the night, 3 am, and the smell lingered in the room for the whole day. Our son got sick from that smell and that whole day due to the strong smell. We requested guest services to change our kids room, as it was hazardous to their health. The manager told us that all rooms are smoke free and what we were complaining about was strange and she had never received a complaint about this. We were even asked if we were sure that our kids were not the ones smoking. The manager's attitude was very condescending, and she told us to call them if it happens again. We went back to them again later that day, as our kids room was inhabitable due to the strong smoke smell. Finally, they checked with the neighboring rooms and told us that those guests had smoked on their balcony, and that may have caused the smell (we got a sense that our problems were swept under the rug). We were also told that if and when a room becomes available, the other guests would be moved. We had to argue for a long time with the guest services manager to get our kids moved right away. It was eventually done, but no one should be going through so much stress when on vacation!! So the first day was wasted on the room key issue, and the second day was wasted on trying to get our kids to a room that was not going to cause our kids to be sick. Yesterday we went on an excursion and had a 7 AM start. We were told we could order breakfast through room service at 6:30, and we could do so using the Royalton app. Their app doesn't work properly, and it took a long time to place the order. A concierge who received this order told us to call a number and confirm the order. The person on the other side of that call said they did not receive an order. And we had to go through the whole order process all over again (language barrier is huge in this place). A lot of inconsistencies between what the app offers and what you can actually order. To add to all this, the food quality has been sub-par (to say the least) compared to the other Royalton properties we've been to. If you have food restrictions (e.g. vegetarian), then your choices are super limited. The buffet and a-la carte restaurants are chaotic. Customer Service seems to be non-existent, and most employees give you the feeling that they are doing you a favour. I have to say that we've been to Punta Cana a few years ago (to a different resort-not Royalton) and our experience was amazing. I can definitely see some very hard-working people here, but then so our all the guests who are spending their hard-earned money on a long-awaited vacation. Overall, there is no value for money when visiting this resort. We have 3 more days to go, but feel that our vacation is already ruined!! One thing is for sure, we are never coming back to this place, and most likely that we'll never visit any Royalton property ever again.

  May 18, 2025
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  So much to do! Something for everyone. The most amazing white sandy beaches.

  This was our second time staying at Royalton Punta Cana and it was fantastic. The customer service at this resort beats out many we’ve stayed with. Each and every worker is fast, courteous, and super friendly. There’s truly something for everyone here. My two kids loved the water park, hitting that up each morning right at 9 when it opens (gets busy fast so that’s the optimal time to get there and snag chairs). Once the sun got super hot, we’d hit up either the Splash Diamond Club pool - quieter, more relaxed pool with honestly best bartenders at the entire resort (shout out to Clarivel!). I recommend Diamond Club - the rooms are larger, and butlers are super helpful. Jairon is one of the best- very polite, professional, extremely responsive. He arranged all of our dinners each day at the best times and places. You can’t beat the ocean side here. It’s a super quick walk to the other side and while they provide golf cart like shuttle service every 10 minutes, if you are able to, I’d recommend the 5-ish minute walk because the wildlife is super cool to see - iguanas in the morning and a few varieties of unique birds and ducks made it fun for us and the kids. But seriously the Diamond club ocean side beach is amazing - quiet and relaxing grass-covered beds provide the perfect place for shade while listening to the waves. The sand is perfectly white, almost no seaweed - with the exception of the days following rougher wave activity but the staff does a great job tending to it and it was never a nuisance like we’ve experienced at other places. Our kids never did kids club but the arcade is super fun, giant chess games on each side of the resort, ping pong tables. The Monday White show is highly recommended (don’t worry if your outfit isn’t all white. We wore light pink tops, khaki bottoms, so don’t let that stop you if you don’t have/want to buy something special). The guided dancing is super fun and the fire show is truly spectacular. The dinners are all great. Highly recommend Grazie and Jade.

  May 17, 2025
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  Bad first impression

  Wow. We have been here one day and what a poor first impression. Ugly view of tennis courts from our room, water park closed at 4(wtf?), pool bar closed at 6, arcade and teen club was limited or closed and very average quality of food at one of their “signature” restaurants tonight. Pool bar Staff seemed disengaged not interested in serving the guests. Very few people speak English which makes for frustrating conversations (for both staff and us) on many front. We were expecting much more from this hotel. Hopefully things turn around tomorrow

  May 16, 2025
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  Great trip

  My fiancé and I went last week and had a great experience. Upgraded to the diamond club and it definitely made the experience even better. We had Edwin Berroa as our butler and he did an amazing job. Set up everything we need and made one of our best trips ever.

  May 16, 2025
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  Have a wonderful time, but manage your expectations

  We had a wonderful time! Not perfect - but wonderful. Splash side is dated, but scheduled to be renovated soon. Traveled with my husband and two tween boys. Water park was great fun for the kids. One slide was closed but that didn't seem to cause a problem. The Kids Club staff was super nice and kind. We used it twice and our boys didn't mind it. That's where the Playstation lives! We enjoyed the pools and the beach. Treated ourselves to a cabana one day which gives a lovely beach view and food/drink priority service. The beach was beautiful and you can walk a fair distance into the water without needed water shoes. Just soft sand underfoot! The entertainment was fun. We skipped the theater events, but the other events were fun! Dance show, white party - all a good time. Now where they can use some work - food. No buffet feels extremely luxe, but this one can use some work. Need to have more serving utensils to avoid cross contamination. The staff asks about allergies - but WHY? If you cared, you would have one set of tongs for the dessert area when you've got desserts with nuts. Liked the Steakhouse and Under The Sea. I was able to secure a reservation myself using the app. The butler snagged a couple for us. Overall quality of food could be improved. The chicken and fish (unless fresh from the griddle) were usually dry. Prawns should be deveined. This is true for both the Splash and Punta Cana side. The staff were plenty friendly and engaging. No complaints. We'll be back!

  May 15, 2025