Honeymoon: Room upgrade (based on availability), bottle of sparkling wine, fruit plate, room with king bed, one romantic dinner for two (reservations required; minimum 4 night stay).
Family: Families of six may share the minimum room category with existing bedding (two adults and up to four children 12 & under).
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 13121 reviews
Great hotel property but wanted to clearly warn anyone that comes here on one thing: When you check in they will either partner you with a concierge member or you will be approached by them throughout your stay. sometimes they will give you resort credits which they say the concierge will have to convert for you...all they do is give you a book of coupons totaling your resort credits for different services. Personally I would suggest going upstairs to the Amstar tour office to book excursions. They had great prices, offered great services with hassle free reservations. All tours we booked came with transportation and the vans were clean and air conditioned. I will be as clear as I can with this: they are there to help you with anything and will but they will also try their best to lure you into what they call “not a timeshare” presentation in exchange for discounted excursions/services. They will tell you that it is just a 90 minute presentation to show you the property and hope that you will fall love with it and come back...not so! It is a timeshare “like” presentation. It is a different concept from a timeshare but they will try to sell you their version of the program. Be aware of this if you do not want to give up a hour to two hours of your vacation to this and try to be sold a vacation concept program. If you are into this then I would suggest checking it out as it is a clever points based program. Other then this the property is amazing. The staff is very attentive. Wait staff is great and speak very clear English. The food overall is great and you can find a bit of everything from Italian, Asian, Indian to all Americana and buffet meals. The Asian restaurant is the only one that needs an actual reservation...other wise just show up for dinner as you want. The restaurants open at 6 pm for dinner...suggest you go early as open seating is more readily available early. Food comes to your table quickly and hot. You never ever have to worry about being hungry or thirsty while you stay here. The many pools are great. There are 4 main pools you can choose from on the regular property with other pools available if you stay in the adults only section or the diamond club section. The pools are extremely clean and very roomy to swim or just soak. We stayed in a swim up junior suite which was fantastic!!! Pool was attached to the balcony of your room with plenty of room to swim. We brought along our own pool floats...these are allowed in every pool, we even saw some kids taken them onto the slides in the kiddie area. The wait staff will also bring you drinks is to your private swim out. The beach was very murky so we did not go into the water, not sure if this was a seasonal thing but definitely not the crystal clear Caribbean waters. If you are looking for those crystal blue waters you may have to go to another nearby location like “Isla Las Mujeres”. The hotel is located about 30 minutes south of downtown Cancun. You can grab a designated cab into Cancun from the hotel. I say designated because the hotel will assign a specific driver that will take you and come back to pick you up to ensure your safety. I will warn you that this is very expensive...prepare to pay upwards of $70 each way. Driving around the area didn’t seem too bad. I actually thought to myself that I should have just rented a car. There were 5 in our party so getting around in a rental would have been easy enough in the area. Very easy to get onto the highways and navigate between Riviera Maya and Cancun sites and excursions. Overall I would definitely stay again. We did a few excursions but looking back I would have done less of them in order to spend more time around the property. There is so much available. Also there is something entertaining for everyone throughout the day. The hotel does a great job catering to children in the kids area of the hotel. We stayed in building 7 which was near the kids area but far enough from the actual kids major pool that it felt like any other area of the hotel. The nice part about building 7 is that it was not very far from the main lobby. All the major restaurants are nestled between building 7 and the Diamond club section...close to the bottom level of the lobby. Some are scattered beyond that but most are in that area.
I mean it was one of my best vacations in Mexico. loved the hotel, with the best restaurants, the best food my favorite was the Mexican restaurant. Foam parties are really fun, good DJ, ! and of course I loved the fitness team, Uriel and Francisco the best! The waiters have excellent service, in general I loved everything. I'll be back soon!
One of the best hotels ever
Me and my partner stayed in this hotel 2 weeks ago for 10 nights. It was absolutely perfect! Food - food choice is absolutely insane, every night we ate somewhere different, the Indian, dorado, hunters steak house and tex mex was our fave. PLENTY of choice at breakfast and PLENTY of choice at lunch time! Some people have moaned on here about room service but we got it twice and it was fine and it came on time! Rooms - always absolutely spotless, all our stuff was organised, so impressed everyday by how clean the room was. Swimming pools - 5 huge pools to choose from, every pool offering something a little bit different. We liked the infinity and hide away pool. Also enjoyed the beach later on in the afternoon. Entertainment - different entertainment every night, we watched it every night, Michael Jackson particularly good! Staff - the staff cannot do enough for you! They are constantly working super hard and don’t stop! The breakfast staff and waiters or waitresses by the pool are always so so busy! Every single member of staff working there is working their absolute hardest to make the hotel look amazing and they definitely do this. They made our trip with being so friendly and cannot do enough. Every single person worked so hard but we just wanted to give a few special mentions to TUI reps - so helpful Marcos and Carlos - infinity pool Miguel - zen restaurant Jorge - Indian restaurant Noe - beach bar hideaway Neftally - cleaning our room Would definitely recommend this hotel again and hopefully will be coming back soon!!! Thank you!!
Best hotel I've ever been to
The waiters were exceptional and played a huge part in the enjoyment of this holiday. Special mention to David, Alonzo, Ceaser, Mateo , Mauricio, Henry and Javier' Gustavo and Efrain. Would definitely recommend and we will be returning next year 😊
We had a great time!
Our room at the Royalton was very nice. We had two jacuzzi's one was in our suite and the other on our private balcony. We had the Best Vacation Concierge Jandi. She was Excellent!!! Very helpful and informative. She made sure we received coupons and discounts we were entitled to. Concierge Leslie was also very helpful. They are a great team!! When you get there ask for you personal Concierge Jandi or Leslie!!! They will help to make your stay more enjoyable!!