Hotel Overview

2019 Resort Added Values
Honeymoon: Room upgrade (based on availability), bottle of sparkling wine, fruit plate, room with king bed, one romantic dinner for two (reservations required; minimum 4 night stay).
Family: Families of six may share the minimum room category with existing bedding (two adults and up to four children 12 & under).

Discover All-In Luxury® at the beautiful Royalton Riviera Cancun! This modern resort offers opulent perks like Royalton Signature DreamBeds, deluxe in-room amenities, reservation-free dining, complimentary WiFi, and more! 

Enjoy Japanese Cuisine at Zen, sink your teeth into a juicy steak at Hunter Steakhouse, taste authentic Mexican Cuisine at Agave, and enjoy several other delicacies at a total of ten gourmet restaurants. Coffee and dessert is even offered every afternoon at the cafe. And with 24-hour room service available whenever you would like, you never have to leave your room! 

Pamper yourself at the spa, where you can indulge In a variety of treatments, get a workout in at the fitness center, complete with exhilarating classes like Boot Camp and Yoga, enjoy time at the beach, or make a splash at the pool (there are seven of them)!

Little ones will love the Clubhouse Kids' Club, especially since they get to mingle with characters Max and Ruby. They can also spend hours beating the heat at the Splash Park! Teens can hang out at the supervised Lounge, enjoy non-motorized watersports like kayaking, snorkeling, and sailing, or participate in other activities like beach volleyball. 

There is never a dull moment at this luxurious, family-friendly resort!

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 840

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 13436 reviews
  • 5.0 star tripadvisor rating
    50th Anniversary Celebration

    We had a wonderful time. Enjoyed our Jacuzzi rooftop room. Wonderful view of Gulf. Excellent service from our butlers Aline and Ruddy. They went above and beyond. We had great food at Zens, Hunters, Caribbean, and Gratzi.

    Oct 13, 2019
  • 2.0 star tripadvisor rating
    Verry despointed, bad service

    We are family of 2 adults and 2 children and we booked this vacation because we want to get out of our routine stress life. But this vacation gave us more stress than a memorable vactoin. When I made the resavation I told the Sunwimg  agent that I need 2 queen beds, he told me sure and advised me to upgrade the room to junior suite so then only  can get a room with 2 queen beds. It cost us $ 6000.00 for 5 nights. I didn't mind to pay extra to get the service that I want. But when we arraived, they gave us 1king bed and a pull out sofa bed. I was so disappointed and told him that i booked 2 queen beds, but the guest service agent said this what they have and this what you get. I asked him to change us to 2 queen beds room, but he told me that I have to pay extra in order to change the room. I told him that sunwing already up sold me to junior suite so why I have to pay extra, but he said "i'm not sure". He also told me if we want , he can give us that room that we booked after 3 days. On the 3rd day when I called the front desk they said there is  no request in the system about the room change. I was so disappointed and I went to see the Sunwimg agent and told him about our issue . He advised me to wright a review on trip advisor. Me and my wife have back pain and neck pain sleeping on pull  outsofa bed. This is the worst vacation we ever had. I will not recommend Royalton or Sunwimg to anyone.  We are travelling every year but I'll never stay at Royalton.this is the 1st and last.

    Oct 12, 2019
  • 5.0 star tripadvisor rating
    Excellent getaway

    My fiancée and I spent 6 nights at the Royalton Riviera in the Hideaway section. Our VIP concierge Lazaro Morales was incredibly helpful in making the most of our stay, whether it was making dinner reservations, setting up our room for a romantic night to celebrate our engagement, or just answering questions about the resort and how to make the most of our time. Highly recommend this resort for your next getaway.

    Oct 12, 2019
  • 5.0 star tripadvisor rating
    Gym & Fitness Staff

    Special thanks to Oscar, Patricia and Angelica for looking after us so well, who would have thought being on holiday going to exercise classes!?!?!?! Well yes we did and there was sometimes eight turning up for Yoga, Pilates, Aqua aerobics and pool Yoga. Some of our ladies were more active than others, going to Sunrise Yoga and Zumba too which were made all the more enjoyable because of these members of staff and others. I personally have not attended Yoga or Pilates before, but because of their instruction, I intend to find classes back in the UK. Thanks again Guys xx

    Oct 12, 2019
  • 3.0 star tripadvisor rating
    Very large resort that could use some improvements.

    Paid for a luxury suite with ocean view, got construction and mangroves. The rooms are nice and comfortable. Many pools to choose from but the ocean is not good for swimming or snorkeling in this area. The food and service in some of the restaurants was frustrating. There are many choices in this region, I would choose another resort.

    Oct 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519