Hotel Overview

2019 Resort Added Values
Honeymoon: Room upgrade (based on availability), bottle of sparkling wine, fruit plate, room with king bed, one romantic dinner for two (reservations required; minimum 4 night stay).
Family: Families of six may share the minimum room category with existing bedding (two adults and up to four children 12 & under).

Discover All-In Luxury® at the beautiful Royalton Riviera Cancun! This modern resort offers opulent perks like Royalton Signature DreamBeds, deluxe in-room amenities, reservation-free dining, complimentary WiFi, and more! 

Enjoy Japanese Cuisine at Zen, sink your teeth into a juicy steak at Hunter Steakhouse, taste authentic Mexican Cuisine at Agave, and enjoy several other delicacies at a total of ten gourmet restaurants. Coffee and dessert is even offered every afternoon at the cafe. And with 24-hour room service available whenever you would like, you never have to leave your room! 

Pamper yourself at the spa, where you can indulge In a variety of treatments, get a workout in at the fitness center, complete with exhilarating classes like Boot Camp and Yoga, enjoy time at the beach, or make a splash at the pool (there are seven of them)!

Little ones will love the Clubhouse Kids' Club, especially since they get to mingle with characters Max and Ruby. They can also spend hours beating the heat at the Splash Park! Teens can hang out at the supervised Lounge, enjoy non-motorized watersports like kayaking, snorkeling, and sailing, or participate in other activities like beach volleyball. 

There is never a dull moment at this luxurious, family-friendly resort!

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 840

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13864 reviews
  • 5.0 star tripadvisor rating
    Wonderful .the staff was exeptional.bar people went out of their way to help us. The steak house was fabulous. I recomme

    The staff went out of their way to see that we got whatever we needed the bartenders were wonderful. I recommend the steak house to everyone. The check in &checkout were seemless Great attention to detail

    Jan 16, 2020
  • 3.0 star tripadvisor rating
    Read before taking young baby ....

    Currently staying at the Royalton for our honeymoon and came along with our 1 year old son. Thought we would just share our experiences to assist other families when considering this hotel. We have been here one week and have another week to go- Pros - this hotel really try hard with entertainment. Good selection of restaurants No need to pre book restaurants. Good service for breakfast , lunch , dinner and drinks by pool side. Nice hotel room. Lovely pools. Cons - this hotel is not really suitable for young babies . Cot provided in room - old , hard mattress. Room service food - absolutely unhealthy and not suitable for a 1 year old. No high chair available for any room. Kettle available on request ( even though tea and coffee facilities in room!) We have attempted to eat dinner with our baby in the restaurants and as expected the baby does not sit patiently and quietly . My husband and I decided to feed him first and then once he is settled go for our evening meal. Sadly the buffet will NOT allow any food to be taken to the room. Which means either u go with your baby prior to eating your own dinner and they eat chips , processed cheese , pizza or spaghetti bolognaise every night . I have spoken to guest services - whom unsympathetically say this is the hotel rules. One more point - the hotel concierge seem to give fairly regular courtesy calls such As to confirm your room device order - or if all okay with room, if u reply yes to this they are happy. If u ask anything else there seems to be confusion : ie we asked for a table on our balcony and we got brought up chairs / high chair request ( caused confusion )/ declining promotion for spa. Overall nice hotel- but sadly not great with an infant .

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    Highly Recommend

    A wonderful place for family or couples. This is our second time there, this time with our family. The only downside for us was the mattress needed to be changed in our room- has lost its support. The resort is clean, the food and drink are wonderful and the staff is very friendly and helpful. Would highly recommend.

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    Wedding

    Absolutely awesome. Staff is wonderful. Nelly,the bartender at the sports bar was on point all the time, absolutely great. Muy bueno the best chuy was da bomb too. Royalton has the most wonderful pools. The staff are very committed to there jobs and always extremely welcoming!

    Jan 15, 2020
  • 4.0 star tripadvisor rating
    The Good the Bad and the Ugly

    The Good 1) Resort was fairly clean and maintained pretty good 2) Lots of nice pools for kids 3) Lots of options for a la carte meals 4) Service staff was generally polite,accommodating and tried to give good service 5) Bed was very comfortable 6) Brought a crib for our baby 7) Hunter steak restaurant was great food and great service Bad 1) Ocean has lots of seaweed and you dont get the crystal clear water as you would in Bahamas or other nice places 2) Not a fan of special seating for certain people. People pay a lot to come to this resort. you should be able to sit anywhere and get the same service. 3) Luxury room was facing green bushes. So while the room inside is nice, view was horrible 4) You would think an a la carte mexican restaurant in Mexico would be a lot better 5) Tried going to different a la carte restaurants and they were closed for private evening or just closed. Would be nice to know this as we didnt get to try a few places as we werent told when restaurants would be closed. Ugly 1) Getting called 3 mornings in a row (waking us up (baby included) to try and sell us on timeshares 2) People really pushing you to go to this presentation. (constantly followed and bugged) At first you think they are trying to provide good service but it is really just trying to sell you on something. I dont want to pay this kind of money to be constantly bugged.

    Jan 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319