Honeymoon: Room upgrade (based on availability), bottle of sparkling wine, fruit plate, room with king bed, one romantic dinner for two (reservations required; minimum 4 night stay).
Family: Families of six may share the minimum room category with existing bedding (two adults and up to four children 12 & under).
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating13436 reviews
50th Anniversary Celebration
We had a wonderful time. Enjoyed our Jacuzzi rooftop room. Wonderful view of Gulf. Excellent service from our butlers Aline and Ruddy. They went above and beyond. We had great food at Zens, Hunters, Caribbean, and Gratzi.
Verry despointed, bad service
We are family of 2 adults and 2 children and we booked this vacation because we want to get out of our routine stress life. But this vacation gave us more stress than a memorable vactoin. When I made the resavation I told the Sunwimg agent that I need 2 queen beds, he told me sure and advised me to upgrade the room to junior suite so then only can get a room with 2 queen beds. It cost us $ 6000.00 for 5 nights. I didn't mind to pay extra to get the service that I want. But when we arraived, they gave us 1king bed and a pull out sofa bed. I was so disappointed and told him that i booked 2 queen beds, but the guest service agent said this what they have and this what you get. I asked him to change us to 2 queen beds room, but he told me that I have to pay extra in order to change the room. I told him that sunwing already up sold me to junior suite so why I have to pay extra, but he said "i'm not sure". He also told me if we want , he can give us that room that we booked after 3 days. On the 3rd day when I called the front desk they said there is no request in the system about the room change. I was so disappointed and I went to see the Sunwimg agent and told him about our issue . He advised me to wright a review on trip advisor. Me and my wife have back pain and neck pain sleeping on pull outsofa bed. This is the worst vacation we ever had. I will not recommend Royalton or Sunwimg to anyone. We are travelling every year but I'll never stay at Royalton.this is the 1st and last.
My fiancée and I spent 6 nights at the Royalton Riviera in the Hideaway section. Our VIP concierge Lazaro Morales was incredibly helpful in making the most of our stay, whether it was making dinner reservations, setting up our room for a romantic night to celebrate our engagement, or just answering questions about the resort and how to make the most of our time. Highly recommend this resort for your next getaway.
Gym & Fitness Staff
Special thanks to Oscar, Patricia and Angelica for looking after us so well, who would have thought being on holiday going to exercise classes!?!?!?! Well yes we did and there was sometimes eight turning up for Yoga, Pilates, Aqua aerobics and pool Yoga. Some of our ladies were more active than others, going to Sunrise Yoga and Zumba too which were made all the more enjoyable because of these members of staff and others. I personally have not attended Yoga or Pilates before, but because of their instruction, I intend to find classes back in the UK. Thanks again Guys xx
Very large resort that could use some improvements.
Paid for a luxury suite with ocean view, got construction and mangroves. The rooms are nice and comfortable. Many pools to choose from but the ocean is not good for swimming or snorkeling in this area. The food and service in some of the restaurants was frustrating. There are many choices in this region, I would choose another resort.