Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
LocationPlaya del Carmen - Beach
Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE: Complaint cutoff is 45 days from date of guest's check-out
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6167 reviews
Like a fine wine...gets even better with age!
Just returned from another trip back to my wife and I's favorite resort Royal Hideaway! We had not been there since it switched hands to Barceló but please know that all remains the same--Food, View, Rooms and for sure the Royal Service. Thank you Luis, Ricardo, Gernardo, Oscar, Christian, Jonathan, Mercy, Manuel, Juan, etc., etc., Looking forward to many more visits. I would ask management that the blue pool floats at the pool were missed and would love their return. Folks started to substitute with their own floats and it looked a little WT. Oh, and the name plates at dinner were missed as well as it made it feel extra special but we still felt very special. Thanks again for everything, see you soon!
I can't thank all these people enough for making our family and friends' stay here so memorable, year after year. Christian, the headwaiter, is inexhaustible! He sees all and makes us each feel so special. Oscar, Javier, Luis, Ricardo, Omar the Chef, Misael and Milca served us all day and every day with great food and drinks and a smile. These people are so special. The only reason why I haven't given this hotel a 5 rating is because of the people who work at Reception...
a happy customer
Improve the staff's ability to obtain boarding passes for the customer. This may require assistance from the travel agency or the airline used. Two of your Concierges have attempted to obtain boarding passes for Spirit Air using my Spirit Air printed schedule, and have not able to print barding passes.
Amazing food Great service
Amazing service, the food is delicious and the tables on the deck at Spices Restaurant faringe the beach are simply perfect to loose yourself in the breeze under the starry night. LOVE IT AND HIGHLY RECCOMEND 😀
Good Couples Resort
The staff from A-Z was awesome and the resort was extremely clean. The food during the morning and lunch was good but some of the restaurants were hit and miss at night. Food was good but not the best at an all inclusive I’ve had. It is a very very relaxed atmosphere with little to no activities really, which isn’t necessarily a bad thing. Rooms were clean and room service was very prompt. My only complaint is that even with the air turned all the way down the rooms were very warm. I don’t know how to alleviate that but it definitely should be taken into consideration. Overall though it is a great resort for your money and the staff is really good! I would recommend it to a couple wanting to strictly go relax.