Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings. 

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold. 

At Royal Hideaway Playacar, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses. 

Royal Hideaway Playacar is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 200


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel is renovating their elevators. During this time, the elevator that is used to go to the Palazzo restaurant will be closed. Guests can still access the restaurant by using the stairs. Please note renovation dates are subject to change at any time without prior notification.
Current Renovations: Description:

Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.


General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

CUSTOMER SERVICE:  Complaint cutoff is 45 days from date of guest's check-out

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6167 reviews
  • 5.0 star tripadvisor rating
    Like a fine wine...gets even better with age!

    Just returned from another trip back to my wife and I's favorite resort Royal Hideaway! We had not been there since it switched hands to Barceló but please know that all remains the same--Food, View, Rooms and for sure the Royal Service. Thank you Luis, Ricardo, Gernardo, Oscar, Christian, Jonathan, Mercy, Manuel, Juan, etc., etc., Looking forward to many more visits. I would ask management that the blue pool floats at the pool were missed and would love their return. Folks started to substitute with their own floats and it looked a little WT. Oh, and the name plates at dinner were missed as well as it made it feel extra special but we still felt very special. Thanks again for everything, see you soon!

    Jun 21, 2019
  • 4.0 star tripadvisor rating
    Remarkable service!

    I can't thank all these people enough for making our family and friends' stay here so memorable, year after year. Christian, the headwaiter, is inexhaustible! He sees all and makes us each feel so special. Oscar, Javier, Luis, Ricardo, Omar the Chef, Misael and Milca served us all day and every day with great food and drinks and a smile. These people are so special. The only reason why I haven't given this hotel a 5 rating is because of the people who work at Reception...

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    a happy customer

    Improve the staff's ability to obtain boarding passes for the customer. This may require assistance from the travel agency or the airline used. Two of your Concierges have attempted to obtain boarding passes for Spirit Air using my Spirit Air printed schedule, and have not able to print barding passes.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Amazing food Great service

    Amazing service, the food is delicious and the tables on the deck at Spices Restaurant faringe the beach are simply perfect to loose yourself in the breeze under the starry night. LOVE IT AND HIGHLY RECCOMEND 😀

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    Good Couples Resort

    The staff from A-Z was awesome and the resort was extremely clean. The food during the morning and lunch was good but some of the restaurants were hit and miss at night. Food was good but not the best at an all inclusive I’ve had. It is a very very relaxed atmosphere with little to no activities really, which isn’t necessarily a bad thing. Rooms were clean and room service was very prompt. My only complaint is that even with the air turned all the way down the rooms were very warm. I don’t know how to alleviate that but it definitely should be taken into consideration. Overall though it is a great resort for your money and the staff is really good! I would recommend it to a couple wanting to strictly go relax.

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519