Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings. 

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold. 

At Royal Hideaway Playacar, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses. 

Royal Hideaway Playacar is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 200

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Current Renovations: Description:

Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.

 

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

CUSTOMER SERVICE:  Complaint cutoff is 45 days from date of guest's check-out


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6265 reviews
  • 5.0 star tripadvisor rating
    BEST RESORT in Playacar! HIGHLY RECOMMEND!

    Can't say enough good about Royal Hideaway! Absolutely BEAUTIFUL resort. Emmanuel Lezama, Oscar Avila, Carlos Maldonado were exceptional and went above and beyond to serve us our entire stay They were fantastic! The entire staff was great and wanted to make sure you were having the best time and had everything you needed or wanted. We have been vacationing in Riviera Maya twice a year for the past 7 years and have stayed at a variety of resorts & Royal Hideaway is our new favorite! If you are looking for peace & quiet to relax and enjoy the beautiful scenery this is it! Night-entertainment was quiet but we actually enjoyed it instead of the loud drunken party crowd. Everything was beautiful! It was nice you are able to walk out of the resort to a little shopping center across the street, or can rent bicycles and explore Playacar. Everything was safe & we felt completely at ease walking the streets outside of the resort. We had a $50 per person spa credit that came with our vacation package from Costco. This seems like a great deal but the least expensive massage you could use the credit towards was $162 for 50 minute massage. Don't be fooled by the spa credit offered as you won't be getting anything for $50. We tried to use the credit on a lesser priced service but were turned away and told it was only good for the higher priced services, which $162 was the least expensive we could use the credit towards. You can get a massage on the beach a few doors down for $40 for 1 hour or across the street for $35 for 1 hour. Unfortunately we did not use our $50 credit per person because the spa prices were very high. Besides the spa pricing, everything was WONDERFUL!!! The only complaint is that we had to go back home! :( We will definitely be back to Royal Hideaway! Give it a try, you won't be disappointed!

    Aug 13, 2019
  • 4.0 star tripadvisor rating
    perfect nice and clean hotel

    nice and clean hotel, good rooms, only the bathrooms are little older. The food in a la carte restaurant are very good with professional waiters. The staff at all is friendly and smile. Very good location with nice beach. Only Spa services poor and totaly overpriced and the service on the reception is not on the 5* level. But the rest of hotel incl room service, waiters, cleaning staff is very good friendly and good trained.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Amazing experience; best time of our life!

    We loved the overall experience of being welcomed and taking care of. Everything - rooms, staff, day entertainment is exceptional. Patsy, Mercedes, Carlos - daytime entertainment team - we love you all!!! great yoga classes, a treat for both, soul and body :) Food and drinks are excellent; but dinners are beyond excellent! Thanks all the chiefs! I would recommend it is a heart beat and already looking forward to coming back.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Best experience

    First time visiting and would definitely go back if the opportunity is given. From the arrival to departure everyone went above and beyond our expectations. Food is great and drinks are good, right by the beachwe loved La ventana restaurant overseeing the beach, very beautiful and secluded.

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    Great location. Fantastic service

    Service was great. Location is awesome. infinity edge pool was not working the entire time we were there. The staff was aware as I saw them adding chlorine to the pool daily. Water did not recirculate so it was murky and hot by noon. They must have had an issue with the pumps. Otherwise everything else was top grade. Luis and Genardo were awesome bringing drinks and keeping us fully stocked all 4 days our group of 7 was there.

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519