Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
LocationPlaya del Carmen - Beach
Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE: Complaint cutoff is 45 days from date of guest's check-out
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6265 reviews
BEST RESORT in Playacar! HIGHLY RECOMMEND!
Can't say enough good about Royal Hideaway! Absolutely BEAUTIFUL resort. Emmanuel Lezama, Oscar Avila, Carlos Maldonado were exceptional and went above and beyond to serve us our entire stay They were fantastic! The entire staff was great and wanted to make sure you were having the best time and had everything you needed or wanted. We have been vacationing in Riviera Maya twice a year for the past 7 years and have stayed at a variety of resorts & Royal Hideaway is our new favorite! If you are looking for peace & quiet to relax and enjoy the beautiful scenery this is it! Night-entertainment was quiet but we actually enjoyed it instead of the loud drunken party crowd. Everything was beautiful! It was nice you are able to walk out of the resort to a little shopping center across the street, or can rent bicycles and explore Playacar. Everything was safe & we felt completely at ease walking the streets outside of the resort. We had a $50 per person spa credit that came with our vacation package from Costco. This seems like a great deal but the least expensive massage you could use the credit towards was $162 for 50 minute massage. Don't be fooled by the spa credit offered as you won't be getting anything for $50. We tried to use the credit on a lesser priced service but were turned away and told it was only good for the higher priced services, which $162 was the least expensive we could use the credit towards. You can get a massage on the beach a few doors down for $40 for 1 hour or across the street for $35 for 1 hour. Unfortunately we did not use our $50 credit per person because the spa prices were very high. Besides the spa pricing, everything was WONDERFUL!!! The only complaint is that we had to go back home! :( We will definitely be back to Royal Hideaway! Give it a try, you won't be disappointed!
perfect nice and clean hotel
nice and clean hotel, good rooms, only the bathrooms are little older. The food in a la carte restaurant are very good with professional waiters. The staff at all is friendly and smile. Very good location with nice beach. Only Spa services poor and totaly overpriced and the service on the reception is not on the 5* level. But the rest of hotel incl room service, waiters, cleaning staff is very good friendly and good trained.
Amazing experience; best time of our life!
We loved the overall experience of being welcomed and taking care of. Everything - rooms, staff, day entertainment is exceptional. Patsy, Mercedes, Carlos - daytime entertainment team - we love you all!!! great yoga classes, a treat for both, soul and body :) Food and drinks are excellent; but dinners are beyond excellent! Thanks all the chiefs! I would recommend it is a heart beat and already looking forward to coming back.
First time visiting and would definitely go back if the opportunity is given. From the arrival to departure everyone went above and beyond our expectations. Food is great and drinks are good, right by the beachwe loved La ventana restaurant overseeing the beach, very beautiful and secluded.
Great location. Fantastic service
Service was great. Location is awesome. infinity edge pool was not working the entire time we were there. The staff was aware as I saw them adding chlorine to the pool daily. Water did not recirculate so it was murky and hot by noon. They must have had an issue with the pumps. Otherwise everything else was top grade. Luis and Genardo were awesome bringing drinks and keeping us fully stocked all 4 days our group of 7 was there.