Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings. 

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold. 

At Royal Hideaway Playacar, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses. 

Royal Hideaway Playacar is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 200


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel is renovating their elevators. During this time, the elevator that is used to go to the Palazzo restaurant will be closed. Guests can still access the restaurant by using the stairs. Please note renovation dates are subject to change at any time without prior notification.
Current Renovations: Description:

Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.


General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

CUSTOMER SERVICE:  Complaint cutoff is 45 days from date of guest's check-out

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6129 reviews
  • 4.0 star tripadvisor rating
    A four-star advertising as a five-star.

    A four-star advertising as a five-star. Good to very good, but not what it once was. Staff is incredibly friendly. Unevenness on the individual concierges. Fantastic location. We’ve been going since it opened.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    A great place for adults who enjoy a small crowd

    A great place with 201 rooms, good and friendly service. The food was above average and the drinks very generous. The rooms elegant but a little dated. The AC could be colder. Pool bar was outstanding but the beach was full of seaweed that rubs against you like a lufar sponge, Nasty. Say hi to Both Nick and Oscar both dinner servers. I will return. Big Nick

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Incredible service and ammenities

    Our second visit was just as remarkable as the first. We received outstanding service from everyone on the staff. A few notables are Christian, Bogar Cruz, Gabriel Ayola and Daniel Pat. We are able to relax and have fun. We felt safe and pampered during our entire visit. We will return next year.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Our Favorite Place in Mexico

    This is the second time we've been to Royal Hideaway and it exceeded our expectations yet again. Easily the most romantic and quaint resort in Playa del Carmen. The staff go above and beyond, and have genuine joy on their face while doing it. We will be back, again!

    May 31, 2019
  • 5.0 star tripadvisor rating

    As soon as we entered the resort, my friend and I were impressed by the warm and welcoming greetings we received. We were also very pleased with the beautiful room and its location. Our room was located with an easy access near the pool and the beach. The services we received were above and beyond expectations. Kuddos to the people that made our experiences outstanding...Fernando Bejarano, our waiter from The Grill. Thank you for introducing us to 1921 Crema Tequila. Carlos, our waiter from The Ventana. You were so sweet. Rafael Sanchez, our breaksfast/lunch waiter at The Grill. It was so nice that you expected what we want. There was no need to ask. Ricardo Rivera, our best pool side waiter. He was attentive, friendly, and always smiling. Christian Rivera from the Grill. Thank you for making us feel like we are home. And last, but not least. Jonathan Lopez, pool side activity. Sweet, helpful, and friendly. Overall, we had one fantastic and relaxing vacation. Food was delicious! You will never go hungry. We will definitely come back and recommend this resort!!! Jennifer and Marie

    May 31, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819