Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
LocationPlaya del Carmen - Beach
Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE: Complaint cutoff is 45 days from date of guest's check-out
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6129 reviews
A four-star advertising as a five-star.
A four-star advertising as a five-star. Good to very good, but not what it once was. Staff is incredibly friendly. Unevenness on the individual concierges. Fantastic location. We’ve been going since it opened.
A great place for adults who enjoy a small crowd
A great place with 201 rooms, good and friendly service. The food was above average and the drinks very generous. The rooms elegant but a little dated. The AC could be colder. Pool bar was outstanding but the beach was full of seaweed that rubs against you like a lufar sponge, Nasty. Say hi to Both Nick and Oscar both dinner servers. I will return. Big Nick
Incredible service and ammenities
Our second visit was just as remarkable as the first. We received outstanding service from everyone on the staff. A few notables are Christian, Bogar Cruz, Gabriel Ayola and Daniel Pat. We are able to relax and have fun. We felt safe and pampered during our entire visit. We will return next year.
Our Favorite Place in Mexico
This is the second time we've been to Royal Hideaway and it exceeded our expectations yet again. Easily the most romantic and quaint resort in Playa del Carmen. The staff go above and beyond, and have genuine joy on their face while doing it. We will be back, again!
As soon as we entered the resort, my friend and I were impressed by the warm and welcoming greetings we received. We were also very pleased with the beautiful room and its location. Our room was located with an easy access near the pool and the beach. The services we received were above and beyond expectations. Kuddos to the people that made our experiences outstanding...Fernando Bejarano, our waiter from The Grill. Thank you for introducing us to 1921 Crema Tequila. Carlos, our waiter from The Ventana. You were so sweet. Rafael Sanchez, our breaksfast/lunch waiter at The Grill. It was so nice that you expected what we want. There was no need to ask. Ricardo Rivera, our best pool side waiter. He was attentive, friendly, and always smiling. Christian Rivera from the Grill. Thank you for making us feel like we are home. And last, but not least. Jonathan Lopez, pool side activity. Sweet, helpful, and friendly. Overall, we had one fantastic and relaxing vacation. Food was delicious! You will never go hungry. We will definitely come back and recommend this resort!!! Jennifer and Marie