Hotel Overview

2019 Resort Added Values

Free Symbolic Weddings: Restrictions apply-see

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

A smaller, more intimate resort, Riu Playacar offers pastel colored villa-style blocks of rooms immersed in tropical gardens. This resort is colorfully decorated with tropical treasures of the Caribbean, including hand painted murals of birds and banana trees. Ideal for the free-spirited traveler who values beach, casual appealing surroundings, and relaxation, this playful hotel is truly a tropical paradise! 

Four restaurants include traditional Italian and Asian cuisine, and a steakhouse. The active traveler will always have something to do! With activities such as pool volleyball, windsurfing, body boards, snorkeling, kayaking, scuba lesson in the pool - the fun never stops! 

The staff at Riu Playacar is outstanding, catering to guests' every need. Just lie down, relax, and enjoy the warm weather and stunning atmosphere of Playa del Carmen. Guests staying at Riu Playacar have exchange privileges with Riu Tequila and Riu Yucatan (dinner dining excluded). Be sure to explore all these hotels have to offer!

There have also been several renovations to the resort, including changes to both indoor and outdoor areas, refurbished guest rooms that evoke a modern touch, three new infinity pools that sit next to the beach, and a new children's pool with water slides and a redesigned mini-club. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). 


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Accessible rooms: 4
Floors: 3
Total rooms: 386


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: At least one person 21 years or older is required in every room February through April. Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6315 reviews
  • 5.0 star tripadvisor rating
    Outstanding Hotel

    Well where do we start. The flight and transfer from Cancun by Tui was seamless. Met by a representative who gave an in depth account of the dos and don’ts of the holiday. About an hour to transfer. Hotel staff were helpful on arrival and we had a large party to book in. Bags taken to rooms while we had a short drink. Rooms are large and very clean. Room bar and fridge stocked every two days. The location is in a closed hotel community. Beach access was easy. Beach cleaning throughout the day. Not a great deal of sea weed but the local staff are out every morning clearing the sea weed. Two large pools with plenty of cover beside the pool. Loungers for everyone. The pool bar was pleasantly staffed and they couldn’t do enough for all the visitors. Food is excellent with pool eatery. Two large buffet restaurants plus two separate Asian and Italian bars. Service and choice was excellent. Evening entertainment was fine and at times very funny. Plenty of other activities. Don’t have to pay for catamaran gym or sea conoes. Other beach activity is available at a cost. Ie banana boats, para gliding, snorkelling. The staff could not do enough. Very friendly and comfortable place. Short taxi ride to the town. Tipping is minimal. Eduardo and Rosa at the pool bar run a great team. This holiday gives great value for all the family. No stomach upsets either. Water and ice in hotel is fine. Take or buy mosquito bands, spray yourself every day with repellent. Only a few of us got slightly bitten. Take loads of sun screen and wear a hat. This place is hot and humid. There are places for quiet moments on the beach. The pool Bar has music and quizzes in the afternoon. The trip back is a long haul. Need a few days to cope with the inevitable jet lag. Great hotel and resort. Booked through Tui.

    Aug 13, 2019
  • 5.0 star tripadvisor rating

    Had a brilliant holiday at Riu Playacar. Fabulous hotel. Wonderful staff - we did tip the individual staff who stood out, but there is no pressure or obligation. They do not treat you any different. Excellent food. Ability to use the other hotels was an added bonus, especially at night time. Can’t wait to return.

    Aug 11, 2019
  • 2.0 star tripadvisor rating
    I am currently here.

    Hi there! We are currently staying at Riu Playacar. Our stay has been a little rough. Bar service and restaurants have been very polite and inviting. Liquor is low quality and they do not have an option to get top shelf. That's not a deal breaker, as Jose Cuervo is the nicest tequila they serve. The front desk has been anything but helpful. We have had a broken air conditioning unit in our room and have been getting the run around about it for days now. Our room number is 7214 in case anyone gets that room, I'd ask for another (good luck). We upgraded to the beach view too. Daily temp in the room is 80 degrees F (26 degrees C). I will follow up with pictures, but our room has been miserable. Front staff is rude and we asked to switch rooms because we cannot sleep with it being so hot. We don't open our blinds or keep lights on to keep the heat out. We are seeing if we can leave early, because of how uncomfortable we are. Thought you should know. Extremely upset because you can tell some of the staff really cares and takes service to heart. We are here testing location for company event, my company will be hosting an award event including families next year. Sadly we are moving on from this resort as an option. Thanks

    Aug 10, 2019
  • 3.0 star tripadvisor rating
    not true 5 star quality and 2nd week illness.

    I'm not one for leaving reviews ,but I feel I have to here.We stayed here for two weeks from 23rd July to 6th August. Despite having been recently refurbished ,the rooms need an upgrade. A noisy fridge ,unadjustable air con ,chipped tiles and a tv which needed replacing. Spent our time on the beach and didn't really get involved with the daily entertainment. This isn't our thing. The beach was good apart from the sea weed ,which really didn't bother us and there was always plenty of sunbeads. Cleaners and gardeners are always busy. We witnessed a few drug deals from the cigar salesmen on the beach ,in plain site of security guards. Hotel security seemed to know these dealers and even bumped fists with them. the pools were warm and not filtered well. The pool bar ,while again, not our thing was full of people who didn't move all day. One day it was closed as someone had defecated in it. Very classy. Also people using the toilet by the bar ,bare footed and then getting straight back in the pool, disgusting! No foot wash area. The food was very good, but I did have some tepid dishes. Not a lot is cooked in front of you as in other A I we have visited. The drinks were good ,but not too strong. Premium brands are available if you ask. The staff are great . Ronaldo in the restaurant was my favourite. always smiling. What really tempered our visit ,was that both of my daughters and myself got sick during our second week. two of us are still struggling despite being home nearly a week. Suffering the indignity of taking samples to the local hospital. tHis was reported to the Rep,TUI and the hotel. Heard nothing as yet, but will be taking it further. TUI gave us a letter on arrival explains of a stomach condition ,affecting the Rivera Maya hotels. Think we got this, along with lots of others during our two week stay. Some were hospitalised. Read and article mentioning it in a national newspaper and how TUI are playing with peoples safety not telling them until they arrive at resort. Look it up I have been honest here

    Aug 10, 2019
  • 5.0 star tripadvisor rating
    Excellent ! Perfect !

    My 13 year old grand-daughter and myself have just got back home after 2 glorious weeks at this amazing hotel. We travelled Premium Club with TUI, well worth extra money. TUI rep. Ceaser on transfer bus was great, very welcoming and gave lots of information. Check in at reception (Angel) was quick, welcoming and efficient. Reception staff were great during our holiday. Nothing ever a bother. This hotel is immaculate ! Our room was in block 6, handy for all areas. Our room was spolessly clean and daily towel decor a delight. All staff are amazing, always pleasant and polite. We were treated well by everyone, always smiling! They all work so hard. The entertainment team are great, special mention to Valentino, Eduardo and Jonathan. The weekly foam parties are great ! We particularly enjoyed the White Party at the Riu Tequila. Can't believe that this and the Neon Party don't incur an extra charge ! They must cost a fair amount of money ! The food is great, we mainly ate in the buffet restaurant as the choice and quality of the food was amazing. The beach area is beautiful and we had only a couple of days when seaweed had to be removed. Trips....we did Captain Hook, brilliant ! Also Isla Mujeres and the paradise island of Holbox. Enjoyed them all. Overall we had the most wonderful holiday, were sad to leave and will return.

    Aug 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519