Hotel Overview
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8235 reviews
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Oct 08, 2024Lovely Riu Hotel! 5*
Loved this Riu .. One of the best Riu’s we have stayed in! Absolutely beautiful’ amazing beach 🏖️ Good area with a little shopping mall over the road! Good reception/ staff’ Friendly and helpful staff all over the hotel 🏨 nice 24 hr coffee shop inside’ The Best Food and pools’ ok entertainment' a really lovely vibe here! We Will definitely be returning here next year! 😍
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Oct 07, 2024
Excellent Stay, Excellent Service, Beautiful Property!
This was our first time staying at Riu's Family Resort and I must say, They nailed it all the way! We had such a great time and will definitely come back to visit one of the Riu's Hotels that they have around the world just because of the customer service! We were taken care of all the time. They clean your room every single day if you leave your tag hanging on your door knob (they always make the bed so nice and neat :) , its hard to say no to the cleaning crew that is always full of smiles too). The restaurants were fantastic, sooo much FOOD!!!! and DRINKS!!! ALL THE TIME!!! The breakfast was our most favorite, HUGE Buffet style with so much variety from sweet to salty or spicy or somewhere between, tons of fruits, veggies, veggies & fruits juices!!! (My favorite), so many different eggs omelets, and hams and cheeses and spanish meals and mediterranean food and yogurths with cereals etc...wow just overwhelming to pick from such wide variety! We stayed for 5 nights and this didn't get boring for us at all. Dinners at 5 different restaurants, Steak House, Japanese (tons of sushi and noodles). Italien, Mexican, etc....You will never get hungry and during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips. Alcoholic drinks, hmmm they were good, but the alcohol level felt dilutted, so I drank whole day in the sun and never got drunk or lightheaded. My husband switched to Blanco Tequilla shots and that was strong. They have lot of variety of mixed drinks and can give you whatever you wish, just Tell them :) Every night there was entertainment activity suitable for every age, some of them need a bit of improvement but overall it was fun. We did 1 day trip in our 5 nights stay, went to Isla Mujeres which was sooo beautiful! The water is so clear and blue, must see. We were told by a couple that Dominican Republic does not have such blue waters like Isla Mujeres, so please go visit, you will not be dissapointed! We rented golf cart for 40 US$ and it was worth it, drove around the island and so lot of fauna and flora! Make sure you book the trip from your hotel, to get good rate! Because once you get to the boat dock in Cancun from where they take you to the island, They WILL UPSELL YOU on upgrades and the tickets are way more expensive there! So buy them on the beach at your resort by the vendor there if you care about saving your money :)
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Oct 06, 2024
Again, excellent!
This was our 6th time at this Hotel and we just love it! It is set in an ideal location on a stunning beach with a few bars, restaurants and shops just across the road. Also with Playa del Carmen within walking distance or 5 minutes in a taxi. We checked-in via the Riu app, so when we reached the hotel the process of getting our card keys and wrist bands was quick. We were very pleased that they had put us all in block 8 as requested. Our room was decorated with paper flowers, animals made out of the towels, balloons, cards and we had a bottle of Cava - we were celebrating our 30th Wedding Anniversary - such a lovely touch. Our bedroom was cleaned to a very high standard every day. The hotel is spotlessly clean inside and out, the staff are extremely hardworking and take pride in what they do. The food/drinks are very good quality, well presented, plentiful, with lots of choice to suit everybody. We dined in every restaurant and drank in every bar and thought that the food & drink were excellent, along with the staff serving you. The animation team were really good, special mention to Didi. He was so lovely, funny, friendly and talented - perfect for the job! The evening entertainment was a bit hit and miss but you can’t suit everyone. We preferred the Bands that played earlier on. I loved the beach party, so much fun, with dancing and live music; Also the Mariachi band that played in front of the pool bar on our last day. This is such a well managed hotel, with an excellent team of staff. My only negative is that I wish that they would open up the pool bar in the nights, with background music playing, so you can chat, play cards etc. The level of the music played at the entertainment bar is just excessively loud, it needs to be turned down. We went on a few day trips which I highly recommend Xel-Ha, Cozumel and a day out in Playa del Carmen - really enjoyed food and drinks at Fah. Also went to Coco Bongo’s again, which was brilliant.
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Oct 05, 2024
Great experience
Our room had a slightly outdated feel, but the overall experience was exceptional and truly deserving of five stars. The drinks and cocktails were some of the best I’ve ever had, and the food was fantastic. The beach was beautiful and added to the enjoyable atmosphere. Customer service was consistently good throughout our stay, ensuring we felt welcomed and well taken care of. Despite the room’s age, the fantastic amenities and top-notch service made our visit memorable. I highly recommend this destination for anyone looking for a relaxing getaway with great food and drinks.
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Oct 04, 2024
My Birthday
Where do I start. 1. Riu playa car was an amazing experience, the staff was friendly, the hotel staff was very attentive and hard working. The hotel is beautiful the view from our room was breathtaking 😍. I become a Fiance on that balcony 😀. Food was 3 star for me, I did enjoy the steak from the steakhouse restaurant. Cocktails could be better, flavorless. However bartenders are willing to fix your drinks how you like it. Very safe community. The entertainments at night were good. Overall it was great hotel. One of the best I have stayed. We will be back. Shout out to our housekeeper Sebastian, and Domenico the entertainment guy. Please to remember that $$$ tipping these harding ppl makes a difference.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.