Hotel Overview

2019 Resort Added Values

Free Symbolic Weddings: Restrictions apply-see

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded). 

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment. 

A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends. 

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque. 


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Accessible rooms: 4
Floors: 3
Total rooms: 400


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory Hotel is closed for renovations.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6419 reviews
  • 4.0 star tripadvisor rating
    Had a wonderful stay - the hotel staff are amazing.

    This was our first trip to Mexico and also our first ever stay at a RIU. We liked the hotel's location in Playacar - it felt very safe. We also liked being able to visit the other RIU hotels along the road. Firstly, what many other people have commented on, is that the hotel is well overdue a refurbishment. This is a very impressive hotel structurally. We loved the colonial feel to the hotel. The rooms were always very clean but you can tell that they need modernising. There was an issue with noise from other rooms to the side and from above also. The pool area wasn't good to be honest - lots of missing tiles, sand on the bottom of the pool, lights hanging out and my son did cut his finger on the edge on one on the pool tiles. Refurbishment works are imminent for the whole hotel and the plans sound impressive - I just hope that they don't make the hotel TOO modern and keep a lot of its existing character. We used to sit on the loungers on the beach so we could sit under the trees - the only problem with this was the constant touting of the beach sellers. On one day I even got offered marijuana and cocaine!! The hotel really does need to stop this from happening. I go there to relax, not to be pestered all the time. Only other point to note was the birds that get into the buffet restaurant and fly around. It didn't happen everyday but I didn't like this when it did happen - it got bird dropping on me twice! Now for the good bits :-). Firstly, the staff in this hotel are absolutely brilliant. From the entertainment staff - to the staff in the bars - to the guys who bring you drinks around the pool/on the beach - and not forgetting the exceptional staff & managers in the restaurant - YOU GUYS ARE AMAZING. Nothing was ever too much trouble for any of them and they all go out of their way to make sure your happiness is key. It was our daughter's 18th Birthday whilst we were there and what they provided for our evening dinner that day was top class. Thank you for everything to did for her! The hotel rooms and public areas are spotlessly clean. We loved the reception & piano bar area. The gardens that you walk past down to the pool/beach area are lovely. There is a vast array of food on offer in the buffet restaurant - something for everyone in there. We did try some of the other restaurants in the hotel. The Brazillian was good, the Mexican not so. The steak I had in the in Chillis restaurant on our final night was the best in many, many years (shame we didn't try this restaurant out sooner) - so I give this a huge recommendation! This is a really, really nice hotel but it does cost quite a bit more that the other RIUs in this area. I can only think that after the refurbishment works have been completed in December that it will be even better. I just hope that I get another opportunity to come back.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    All Inclusive

    Excellent Hotel, food, facilities, beverages, fine dining restaurants, polite and kind staff... Nothing lacking. Although very pricey, worth a second visit ! However the excursions were rather expensive, and also the scorching July Sun decided we enjoy the resort to the fullest !

    Aug 06, 2019
  • 5.0 star tripadvisor rating
    Celebrating wives birthday and vacation

    Excellent all around hotel super nice with great pool and activities. Food excellent from breakfast to dinner. Great shows and beach a few feet away, some seaweed but besides that grea. The service excellent from bar to restaurants

    Aug 06, 2019
  • 2.0 star tripadvisor rating

    Just returned from a our annual family vacation. I can see why this place was closing for remodeling. I chose this hotel because we stayed at the Rui in Puerto Vallarta last summer and it was absolutely gorgeous, service was excellent and the place was spotless. This one was not well kept and the pool was horrible. We were at the pool early each day and the pool sweep was broken on the second day. The pool was never cleaned after that. Tiles were loose and about 2 inches of sand was in one end of the pool our entire trip. The lights were falling out of the side of the pool and then they finally sent a guy with a broom and dust pan to sweep the sand from the bottom of the pool! It didn't work. The only highlight was the bar service by the pool. We also purchased and excursion to Cozumel. There was a problem with the credit card machine, the transaction didn't go thru so another one in our group put it on their credit card which went thru, next thing you know, the original charge went thru, so it was charged on two different credit cards. Still waiting on the credit from AMSTAR.

    Aug 06, 2019
  • 4.0 star tripadvisor rating
    Good but not Perfect!

    I took my family of 5 here in the last week of July 2019 and had a wonderful time despite the drawbacks towards the end of the trip that are still lingering after we've been home for a few days. Service and amenities were exactly what we've always expected from RIU. The cleanliness was a slight step below what we've been used to at RIU Palace resorts. The seaweed on the beach wasn't the best but you can't blame RIU for "Nature" happening and they did an excellent job at keeping it clean daily so we could make the best out of the beach. My complaint is that 2 days before we were scheduled to leave, I fell ill. I had some pretty strong stomach pains and just general discomfort with a horrible case of diarrhea. I couldn't go out and do anything longer than 30-45 minutes without heading to the bathroom for a 20-30 minute stop (I apologize for being too graphic). I thought it was just an isolated case at the time but as we all arrived home, the other 4 family members have come down with the exact same thing (including my young 3 year child). Their cases started 2 full days after mine......however, mine is still going and it's now been 6 days straight. My wife kept mentioning that much of the fruit/food in the buffet tasted and smelled like "chlorine". I didn't think much of it but possibly the hotel discovered their was an issue and attempted to "treat" the food. I would go back to another RIU, but definitely not this one.

    Aug 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519