2019 Resort Added Values
Free Symbolic Weddings: Restrictions apply - see applevacations.com/weddings-honeymoons.
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.
Apple Vacations Exceptional Values - valid now through 2020!
Includes complimentary shared transfers when booking a Suite.
Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).
This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.
A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.
Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6439 reviews
RE-OPENING SOON! Completely renovated!!
We just returned from a week at a sister Riu property a bit down the beach because this property was closed for renovations. This resort will re-open the second week of December. It will have the new modern interior look of the other Riu properties nearby. They tore down the spa and exercise room and added 60 more guest rooms near the beach. They have built a permanent grill structure near the beach for burgers and hot dogs on the beach (like the other Riu properties). We will visit next year. We are not fans of the updated room decor and layout with no separation between bedroom and bathtub/bathroom. But we don't spend much time in the room. We will miss the Old World Spanish charm of the beautiful lobby, but we don't spend but a few minutes in the lobby. I hope they left the gazebo and all the courtyard architecture that makes the outdoor area so romantic and charming in the evenings. The staff here was top notch so I hope many of the same people return to make everyone's visit special. And the beach is just outstanding, which is why we return every year. We learned they put out nets to keep the seaweed offshore and we encountered very little to no seaweed in the water during our stay last week at Riu Palace Mexico just down the beach a bit. This is a great improvement as our last several trips we encountered so much seaweed we did not want to enter the water at all. Looking forward to hearing what snowbirds have to say about the renovations!
Dream Family Vacation
We stayed her with family. We had to book two rooms and as stated on their website the rooms we thought they would be adjoining but they weren’t. They were about 3 rooms away which wasn’t too bad because our kids were between 16 and 20 so we asked that in room alcohol be removed. The resort is a little dated but word is they were getting renovation in the fall of 2019. The staff are very friendly and accommodating. The food and ambiance was wonderful as well as the nighttime entertainment. Staff was very helpful in setting up our excursions. Close enough to walk into Playa del Carmen to shop. This was our third stay at a Riu property in Mexico and we have already booked a stay at Riu in Aruba for 2020, Riu is that good!
The Rooms are clean. Ocean view is a peak-a-boo through the palm trees. The food and drinks are good. The grounds are well maintained. Swim-able ocean. Convenient Resturant locations. No reservations needed. Good customer service. I would stay here again.
If you want something special book this hotel. Beautiful hotel in beautiful grounds. Staff are excellant and cannot do make sure you enjoy your stay. Food is plentiful and lots of choice. One of the best hotels I’ve stayed in
Cannot day a bad word about this hotel! Stayed as a group of 14 in July 2016 for our wedding! Treated like royalty from the moment we arrived. Hector greeted us at the door and showed us to reception to check in. All keys received and luggage to rooms within 30 minutes of arriving which is brilliant for such a big group. Rooms were perfect, not too close together but all on the same side of the hotel. We have previously been to this hotel so recognised some of the staff who affectionately nicknames my father in law papa and my husband Harry (His name is Richard but he didn’t mind). The food is amazing and everywhere you go the staff are smiling and happy to speak with you. On our wedding day everything was perfect from the photographer Tony who took the most amazing photos to Hector pushing us around the lobby in a luggage cart for some memorable pictures. We got married on the beach and the waitress, Sue, was on hand with champagne and water as was a very hot day and a lot of time spent in the sun. Sue and Hector did not need to be this kind to us but it just goes to show how nice and kind the staff here are, nothing is ever to much! All in all we had the most amazing 3 weeks and cannot recommend this hotel enough. If you want a truly relaxing experience without wanting for anything then book to go to the Riu Palace Riviera Maya. We will be going back!