Hotel Overview

2019 Resort Added Values

Free Symbolic Weddings: Restrictions apply-see

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded). 

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment. 

A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends. 

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque. 


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Accessible rooms: 4
Floors: 3
Total rooms: 400


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory Hotel is closed for renovations.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6352 reviews
  • 5.0 star tripadvisor rating
    Don't miss out on this gem with great old world style

    Just left today and can't say enough about this wonderful resort. The staff were gracious and helpful. The food was wonderful, the charm of the resort beings to mind what a beautiful resort should look and feel like. The grounds were meticulously groomed. The rooms were quiet, you could not hear any noise from other rooms.I hear they are doing some refurb and I beg of Riu not to alter the old world charm. I highly recommend this wonderful resort and I work in the travel industry.

    Jun 16, 2019
  • 5.0 star tripadvisor rating
    Outstanding hotel

    We transferred to The Rui Palace as the original hotel we booked was far from satisfactory. From the moment we walked through the entrance there was a wow factor. The main entrance area is absolutely stunning and also has air conditioning so it was lovely and cool. The food is amazing with so much choice available in the buffet the hardest decision was what to choose. There was never any issue getting a table in any of the specialty restaurants either, which you don't need to prebook. This is a big advantage if you are sightseeing during the day. The hotel has a large beach area in front of it and you were able to swim in the sea as the seaweed was not an issue here. There was also an abundance of sunloungers around the pool and on the beach and you can get a sunlounger at any time during the day. The staff here really go the extra mile to ensure guests are happy and they all deserve praise for the excellent job they do. The hotel and grounds are immaculate. This is the first time we have stayed in a Rui hotel but based on the excellent standards at this hotel we will certainly plan future stays with Rui. Thank you so much for making our holiday so enjoyable.

    Jun 16, 2019
  • 5.0 star tripadvisor rating
    Yet another great holiday at this lovely hotel

    We have been many times and always enjoy this hotel. The staff are so friendly and welcoming and always ready to lend a helping hand when needed.The fascilities are very good and the range of restaurants outstanding. We are always made to feel welcome when we visit which we hope to do again soon.

    Jun 12, 2019
  • 5.0 star tripadvisor rating
    Best resort experience so far

    I definitely enjoyed my experience at RIU Riviera Maya Playa De Carmen. The staff exceeded my expectations. Always friendly, helpful and compassionate. Offering tips and suggestions for everything from food to excursions. Never had to wait more than 5 minutes for transportation or any other service. My only disappointments we're the limited availability for room service breakfast and the long wait times for resort specialty restaurants. The buffet was nice but I would have loved to experience some of the fine dining on the resort as well. Special thanks to Christy at the front desk and Paulino who just always showed up at the right moment and time! They treated us like VIP at every encounter!

    Jun 10, 2019
  • 5.0 star tripadvisor rating
    8th time back and still paradise!!!

    I’ve been going to this exact hotel ever since I was a kid and I will never get sick of it! It’s my second home and I feel so welcome by the staff every time I am there. They all work so hard and the hotel never disappoints, everything from the food to the architecture of the buildings is absolutely amazing. I will continue to go here for a really long time!

    Jun 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919