Hotel Overview

2020 Resort Added Values
Free Symbolic Weddings: Restrictions apply. See applevacations.com/weddings-honeymoons.
Honeymoon: late check-out (subject to availability at time of departure), Free upgrade to next room category (based on availability), and $35 spa credit on selected couples massages per adult (restrictions apply)

Apple Vacations Exceptional Values - valid now through 2020!


Includes complimentary shared transfers when booking a Suite. 


Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded). 


This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment. 


A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends. 


Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6528 reviews
  • 4.0 star tripadvisor rating
    The Good, The Bad & The Excellent

    We did a group of 12 trip during Feb 2020 and we had a good time. Generally the crowds were older. Here is the Good, the Bad and the Excellent! The Good: - Food is just good, you can find something to eat. Taste is so so generally. - The night show is just ok The Bad: - no night entertainment after the show. Not even a DJ! The vibe is just dead at night - Mexican restaurant is terrible at best, don’t bother - Most staff can’t speak English and it’s very confusing especially when you are trying to get details on scheduled activities. They should have a printed schedule in English like many other hotels. The Excellent: - the property is beautiful and very well kept - Daytime entertainment team is excellent. Pool activities are excellent and the team is so lovely - Cleanliness is excellent - Service is excellent and staff is well trained, always smiling. Absolutely lovely people This is our 4th Riu experience at different properties, I’d still recommend the chain they do try very hard to make your vacation special

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Amazing experience!

    The staff at Riu Riviera Maya were incredible! Very friendly, very helpful, and they went the extra mile every time we needed anything. I would give the food a 4/5. I felt like there was limited options, but the quality of what was available was great. I really enjoyed the activities that happened during the day by the pool (volleyball, foam party, exercise classes, etc). Overall a great vacation and I would recommend the resort to anybody!

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Excellent

    7th visit to the Riu Palace and 1st since the remodel. Love all the changes and as always GREAT service! Very Impressed! Looking forward to our next trip! Shout out to Carlos and Victor, they are always so happy to see us, and their dedication to ensuring our visit is welcoming and fun is always great!

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Outstanding Hotel - Even better staff.

    This was our first experience of an all inclusive resort and i don't think we could have chosen better.I would have no hesitation in recommending the hotel. The hotel is large, however it never ever felt busy. It our 2 week stay we never once saw any rubbish anywhere, the whole site is kept spotless. There is always staff cleaning. Our room was as expected, we looked over the courtyard and whilst this is preferable we hardly went out on the balcony, so any room aspect would be okay. Within the room it has a bath next to the bed which, if nothing else is a major talking point for guests. We used ours for putting used towels et, however, you can get a screen from reception if you wish, however we used the shower which was brilliant. There was not much choice on the TV but we don't go on holiday to watch TV so this didn't affect us. WIFI is excellent throughout the hotel and grounds but get a bit patchy on the beach. The food both in quantity and quality was excellent throughout our stay. We ate in the steak house and the Japanese restaurant. We preferred the Japanese a lovely restaurant and a relaxed setting, the Steak house was more popular and therefore busier and felt more rushed. We ate most of the time in the buffet restaurant which had so much choice. How can you complain when more often than not lobster was being served! In reception there is a coffee shop and cocktail bar both were outstanding. If you have a preference for a branded drink, just ask and they will serve it to you. The coffee shop in terms of quality and presentation of pastries etc would put high street brands to shame. The pools were good, but not a quiet haven, however always plenty of free sunbeds. There was always some form of activity taking place, so we chose the beach which we loved. The beach had plenty of sunbeds and welcome shade under the palm trees. The beach did attract a lot of venders, however they were never pushy and many friendly.There has been mention of seaweed, we only had one day where there was any visible and this was quickly cleared by staff. The fitness programme was excellent and very varied. We didn't really watch any evening entertainment, however the White and Neon Parties held on Fridays at a neighbouring Riu were great fun. The location, for us, was excellent. A fantastic beach and located just a short walk or quick, inexpensive taxi ride into Playa Del Carmen. We really liked Fifth Avenue, ether day or night. At night it was really atmospheric and we always felt really safe. You can have the best facilities in the world, however it is the staff that can make or break a holiday. Whilst we have been fortunate to be treated exceptionally well in some great hotels, the staff at the RPRM were incredible. They all work so incredibly hard and they are always smiling. Every single encounter we had with a member of staff was a positive one. Whilst it seems unfair to single out individuals there were a handful of staff who made our holiday special. Thalia - First impressions matter. On arrival she was outstanding ensuring our room was to our satisfaction and going that extra mile to make sure we were happy. Pablo - Keeping our room spotless and amusing us with his towel creations. Leonado - His fitness programmes were excellent, he was so friendly, informative and a top notch instructor. Estoban & Gustavo - At dinner they looked after us so well, so friendly and super efficient, always making sure I was given my favourite wine. Enrique - Always smiling and keeping us refreshed on the beach, even bringing us drinks without having to ask. We have so many great memories of this hotel, its just a shame it takes 10+ hours to reach there, however I look forward to returning in the near future.

    Feb 16, 2020
  • 2.0 star tripadvisor rating
    Great, if you don't mind getting naked in front of your family!

    This was our second time going to this resort. Sadly, it will be our last. ONLY because of the new rooms. The hotel was recently renovated and it's got some issues. The pros: The food is much better, you always get a good drink, and the pools are amazing. It's also very clean. The CONS: The new room design. It's an open concept and the bathtub sits in the middle of the room! The toilet was relocated to a tiny space with a door that you can shut, but I don't know how anyone over 5'7 could fit in there without crunching up their knees. The shower is also enclosed with frosted glass, but in order to get in it, you have to undress in front of everyone first--since the room is open concept! I guess it's fine if you're with a husband/partner, but anyone who has a family knows this isn't going to work!! The walls are also very thin, and you can hear everyone talking in the hallway. That's fine if you are a heavy sleeper or don't like to sleep in. The bottom line, I think the renovation was done too quickly. They need to redesign the room and perhaps add some sound-proofing to the walls. I hope they fix these issues-- because it's a beautiful resort.

    Feb 16, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319