Hotel Overview
Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).
This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.
A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.
Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8086 reviews
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Oct 05, 2024PERFECT!
First trip to Mexico, first trip to an all inclusive resort…definitely chose the right one!! The Palace is gorgeous, the rooms are open and beautiful, and the staff…THE STAFF! From the moment you walk in everyone is smiling, everyone speaks to you, EVERYONE! It was a fantastic first experience, and will most certainly go back!
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Oct 05, 2024Uncomfortable beds blah food
The beds are stiff, and very uncomfortable. The food is not too good. Luckily they have lots of options available. Drinks are watered down even liquor bottles in room are watered down. Don’t buy anything at the little shop downstairs we bought shampoo, conditioner and body wash(travel size) and it was almost 70 dollars US!! The good: walking distance from the beach , employees are all smiles, kind and helpful.
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Sep 30, 2024
Hotel Riu Palace Riviera Maya stay
Food quality, service and hotel cleanliness were all of high quality. Multiple restaurants allowed for a variety of dinner and lunch options
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Sep 29, 2024
Excellent xxxxx
One of the best hotels i have stayed in.I will definitely be going back to Hotel Riu Palace Riviera Maya . It is a five star hotel,very clean excellent food very friendly & caring staff. The only thing I would recommend to management is to upgrade the sun loungers on beach. I travelled solo, and would recommend if you are happy with your company. There was lots of activity through out the day and evening which anyone can join in.
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Sep 28, 2024Overall very good
This was our first visIt to RPRM since covid and the major refurbishment although we have stayed 3 times previously. The Hotel is still very good and offers great value for money although there were disapointments. The room was spacious and comfortable although we didnt like the open plan bathroom and whoever decided it was a good idea to put a bath by the side of the bed needs to reconsider their career. Spoke to many people in the hotel and didnt find anybody who had used it or thought it was a good idea. Air con good and drinks replenished regularly and cleaning very good. The whole Hotel was kept spotlessly clean. ALL of the Staff were top notch everybody so friendly and helpful 10/10 Food very good in buffet especially enjoyed lunchtime. Having been to numerous Riu steak resturants and never having had a decent steak we didnt bother with that one but did try the Italian Restaurant which was very poor so didn't return. Dont like Japanese food and wasnt keen on the Krystal menu so didnt try them as there was always so much on offer in the buffet. Bar and pool drinks service were excellent with top shelf drinks in good measures. Thought wine was excellent quality for an all inclusive. Cuppucino bar very good with delicious cakes and snacks in the morning. As has been said before on other posts the entertainment was generally mediocre but the "warm up" acts were actually quite good and there were a couple of superb guitarists who we really enjoyed. Pool and grounds kept immaculate. Now my BIG MOAN. This Hotel has about 500 guests and only 1 lift which is at the far end of the lobby. We never had to wait long for it but to access the ground floor you had to go down a slope and though the back of the buffet restaurant. There was no lift at the pool end of the Hotel and as we were on the 3rd floor at the lobby end of the Hotel, and I have walking limitations, returning from the pool and negotiating 3 flights of stairs every day became a problem. I know they cannot redesign the hotel so thats the way it will be but I guess it was the same genius that thought it was a good idea to put a bath in the middle of the bedroom that decided to only install one lift.. So overall we had a great time but IF I return I would have to insist on ground floor room.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.