Hotel Overview

2019 Exceptional Values

Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.


The 24-hour all-inclusive Riu Palace Peninsula is located at the heart of Cancun. The resort is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.


Enjoy a day of relaxing by taking care of your body in the Renova Spa. There are a variety of treatments to choose from to relax the mind, body and soul. The gym, steam bath, and Jacuzzi are free of charge. Get your heart pumping with daily activities including volleyball, RiuLand Mini-Club, and watersports, including windsurfing, kayaking, and snorkeling. 


Whatever your taste buds desire, you are sure to be satisfied with a huge variety of cuisine, from local to international recipes. Buffets and on-the-spot cooking stations are available nightly and feature a theme buffet three times a week, and à la carterestaurants include Japanese, Fusion, Italian, Mexican, and a Grill and steakhouse. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy a buffet breakfast every day with fresh, tropical juice. 


Live shows, music, and other entertainment keep adults entertained all day and night. Non-stop fun awaits at the other three RIU Hotels in Cancun! Guests staying at Riu Palace Peninsula have exchange privileges at Riu Caribe, Riu Cancun, and Riu Palace Las Americas (dinner dining excluded).

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies:Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges

Maid: Included in vacation price.
Bellman: Included in vacation price.

Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6291 reviews
  • 5.0 star tripadvisor rating
    Will Return to Riu

    Very impressed with this hotel, every staff member was helpful and polite. Our room was 1414, only had neighbours one side of us. Slept well each night but was woken at 6 every morning of our 12 day stay by noise / lots of talking coming from the housekeeping room/cupboard which would last 5-15 minutes so rated 4 instead of 5. The food was great. Service was also great in the main restaurant each time. Found the service a bit too quick and non personal in the Steak restaurant as it was busy and never have had jacket potato and chips together, would of preferred one or the other and served with a different vegetable (just a personal preference for us) Found the service and food excellent in both the Japanese and Fusion/Kristal. Favourite things about this hotel was the spacious room, view from our balcony on floor 14, the beach bar in an evening and lobby cappuccino bar. Was worried about photos of the beach with rocks on it but it was fine as there was a part of the beach which was all sand or could go up on the rocks and find a sandy bit up there. Always found a sunbed on the beach whichever time we got down there. We went up to the Riu Palace Las Americas for lunch a few times for change of scenery, was 12pesos on the local bus. Went to Isla Mujeres on the fast ferry, brought our tickets from the ferry pier, could sit inside or out. This was easy to do for a cheaper day out rather than organised excursions. Overall had a great time, one of the best Riu’s we’ve been to, and will love to return soon. Enjoy your stay if you are heading here!

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Another great vacation

    I really enjoyed staying at the RIU for Memorial Day weekend with 8 other family members. The staff is very experienced and always manages expectations and very friendly. I will always recommend this location.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    3rd visit and still going strong.

    Our party of 4 visited the Riu Palace for the third occasion for a 2 week vacation from the 12th of May. On arrival, we were politely welcomed by JR at the front desk and he very attentively checked us in to our adult villas. It didn’t take long for us to settle in as if we had returned to our second home. I was impressed by how new the rooms and buildings still looked so thumbs up to maintenance. Our rooms were in the 2300 block so facing the pool and ideal. (2321 and 2325 to be precise.) The rooms were faultless and my wife was even happier to find the hair dryers had been upgraded so dried at a much stronger currency. Waiter service throughout the 2 weeks was outstanding. In previous years, the excellent Felix has become some what of a friend and to start with it was disappointing to hear he now works at the main pool bar. However, Cocom, who was his replacement was equally as fantastic and I don’t think my glass became empty once. He deserves a medal for his friendliness and service. The ground staff continue to impress. Every day they are either landscaping, painting, cleaning or doing something which supports keeping the hotel looking grand. The food was largely great with a few opportunities to improve. The main buffet is without doubt the best as not even the fussiest eater would leave disappointed. Breakfast always delivers with endless choices and lunch was also superb with a large array of options. My favourite buffet dinner has to be Thursday nights where the hotel has lobster night. As much lobster as you can eat and it is cooked to perfection. Being someone who enjoys the opportunity to eat in a la carte restaurants; as it’s an experience and never a rushed occasion when it comes to socialising with your group; this is the area where the hotel needs to listen to feedback and improve. I say this because in everyone of the restaurants, the same menu options are still displayed from the first time I stayed at the palace in 2016. For the amount of money you pay to stay at this 5 star resort, I would expect the menus to be freshened up, whether it be seasonal changes, over a 2 week cycle or at least some of the mains to be redesigned, especially after 3 years. This is not a difficult concept to implement and I hope in the future the hotel does this to keep things fresh, as like myself, there are many people who love to return year after year. Kristal is by far the best of the sit down restaurants, and the presentation and taste of food is always very good. Equally the Kulinarium serves great tasty food. The steak house delivers when it comes to the tenderness of steak, but is let down by the lack of starter options, possibly a soup would do this for those who don’t like salad or cerviche. The desserts just come from the buffet so a bit of a let down there. The Italian was good, and I liked the option of a self serve starter, desserts were good here too. We tried the Japanese after a poor experience last year and still left disappointed and hungry. Options were poor or tasteless and I think this would be better rebranded as a Chinese or Thai restaurant. Finally, the Mexican. We have tried this on the last 2 holidays and both times the food was poor. After seeing the same menu displayed, we opted against going which is a shame and I often read on here how people rarely enjoy the food here. This should be the hotels signature restaurant and proudly show off the fantastic cuisine that Mexico has to offer, so again has work to do to improve. Bar service was superb. Diego is outstanding in the main bar and does a mean Tanqueray and tonic. The coffee bar has always been great but is now even better with so many more tasty dessert options. It seems like the hotel has tried to replicate a proper independent coffee shop and so thumbs up as this works brilliantly. Finally, the entertainment - It’s pleasing to see that they now perform shows over a 2 week cycle which is good when you are staying longer than a week. Most shows were very good, especially when involving music and the Saturday beach party is well set up and delivered. The only thing that lets it all down is the finish time of 11pm. If this is down to guests moaning about noise then maybe the hotel needs to build or utilise a room in the hotel for a night club as they have in the Riu Cancun. You could see how much fun people were having at the beach party until the disappointment came when it was already 11 and it was over. Lots of other Cancun hotels perform until midnight and if it is the element of travelling noise with an outdoor space used by the palace, my suggestion of a club room would be ideal. I’m sure I won’t be alone with this view. Don’t get me wrong, there are plenty of fantastic bars / clubs only a cheap bus ride away that we took advantage of but would be great to have the option in the place you pay your hard earned money. Overall, my suggestions for improvement are written as ideas to help make this great hotel even more fantastic. Although I wouldn’t be put off coming back here, if the restaurant food wasn’t updated, it certainly prompts me to look at alternatives for a vacation my group works hard to afford. Thankyou Riu Palace for another fantastic 2 weeks. I hope you take my feedback in the way it is meant and try to implement the ideas. We will no doubt return in the future.

    May 31, 2019
  • 4.0 star tripadvisor rating
    Wonderful stay with excellent staff...

    Wanted to mention a few staff members that were exceptional during our stay... Bernard, at the front desk. Yolanda serving us in the breakfast buffet - Gabriel at the lunch buffet and Max during our evening buffet... These few individuals are a great asset to the hotel and all deserve a raise...

    May 31, 2019
  • 5.0 star tripadvisor rating
    Fantastic hotel

    We stayed in RPP for our honeymoon in April 2019. We had a fantastic time and absolutely loved this hotel. There is so much to do. There are 7 restaurants in the hotel; all of which have amazing quality food. We highly recommend the steak house! The buffet restaurant has an amazing choice of food for each meal - you will never ever go hungry or unsatisfied. There are also multiple bars including Trinidad pool bar and the 24hr sports bar. There are a number of different pools at the hotel - all kept very clean - and the hotel is close to the beach. Our room was impeccable and had bed, shower, and Jacuzzi bath. Each room also has a mini bar and optics which were restocked daily. Our maid Angelica ensured that the room was spotless every day. The hotel staff are all super friendly and happy to help. The hotel is kept to the highest level of cleanliness. We could not fault the hotel and hope to come back again!

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919