Hotel Overview

2019 Resort Added Values

Free Symbolic Weddings: Restrictions apply - see applevacations.com/weddings-honeymoons.

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.


The 24-hour all-inclusive Riu Palace Peninsula is located at the heart of Cancun. The resort is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.


Enjoy a day of relaxing by taking care of your body in the Renova Spa. There are a variety of treatments to choose from to relax the mind, body and soul. The gym, steam bath, and Jacuzzi are free of charge. Get your heart pumping with daily activities including volleyball, RiuLand Mini-Club, and watersports, including windsurfing, kayaking, and snorkeling. 


Whatever your taste buds desire, you are sure to be satisfied with a huge variety of cuisine, from local to international recipes. Buffets and on-the-spot cooking stations are available nightly and feature a theme buffet three times a week, and à la carterestaurants include Japanese, Fusion, Italian, Mexican, and a Grill and steakhouse. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy a buffet breakfast every day with fresh, tropical juice. 


Live shows, music, and other entertainment keep adults entertained all day and night. Non-stop fun awaits at the other three RIU Hotels in Cancun! Guests staying at Riu Palace Peninsula have exchange privileges at Riu Caribe, Riu Cancun, and Riu Palace Las Americas (dinner dining excluded).

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 6571 reviews
  • 4.0 star tripadvisor rating
    RIU Palace Worth The Trip

    I was very impressed with this hotel and the service. Very friendly staff, very clean hotel, the drinks as well as the food was awesome. The best was their steakhouse, they served salmon and lobster tails. This trip was amazing and I will be returning to this resort. Thank you all for a awesome trip!!

    Oct 13, 2019
  • 2.0 star tripadvisor rating
    Please read in full. From an experienced AI traveler

    I have been to almost 20 AI resorts. Here it is in 3 parts: 1. UNFORTUNATE incident- a family members got very sick one night d/t food she ate & d/t to being so sick & dehydrated she fell early morning on way from BR. Of note, floor tiles are slightly slick d/t condensation. She broke 2 front teeth & cut lip & nose. When not oriented to where & why she was there, we got concerned, called desk for a MD. We called down 2x! MD told to go to a local "private" hospital. Got CT scan/XR/med/fluids. We were scared/worried, there all day & incurred $7,000 bill. Unsure if it will be reimbursed. 2. TREATMENT by MGMT -I have NEVER experienced the atrocity that MGMT considers "hospitality". They were rude, unapologetic, expressed massive disdain for my family. NO ONE came to check on us at time of fall, NO ONE willingly talked to us to discuss how they could make the rest of our trip less stressful/comfortable. The hotel manager avoided us at all costs! (name starts w/ C)We were told multiple times "sorry its your fault"& "too bad". Were told w/ impassive attitude, to "email customer service". The worse treatment I have ever experienced. PS don't eat the ceviche. 3. REST of the staff-I wound have given them a 1 star except I can't do a review without informing you of the wonderful staff that served us each & every day: servers, indoor & outdoor staff, housekeeping & MD. *You will likely see some kind of GENERIC response below this review.Please, RIU, don't embarrass yourself any more.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Excellent

    Only to recommend, we will definitely be back!!! The hotel was just beautiful, exactly as pictured online. Food superb, service exceptional and the entertainment great. Since there are enough pools to cool off in it never feels overcrowded.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Overall experience

    Great overall experience. From Valet to Lobby reception to Room cleanliness, all was exellent. Food was always fresh with plenty of choices. With 5 pools, there was plenty of space for everyone.Room was beautiful with modern design.The balcony view was spectacular and the grounds were kept gorgeous.The staff was super friendly and helpful.There were multiple daily activities by the pool to keep you entertained all day.Danny,a member of the entertaining staff,was upbeat and full of energy.We wished the nightly shows were a little bit earlier than 9:45. Overall a fantastic experience.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Excellent -- but if you drink alcohol at all, read caveats

    I went with my husband and 2 teen boys in mid August. We wanted to just lay on the beach, in an all inclusive so that our boys could wander within the huge resort without us worrying, and have all day food options (because...teenage boys!!) RPP totally satisfied all that. The beach was great, no fighting over quasi-reserved chairs. We have seen all the local and area sights before, so we didn't do that BUT they offer many excursions. The rooms were spacious and immaculate. The food options were pretty amazing, and catered to many tastes. Treat people with respect, and service will be EXCELLENT. The bad news: If you drink anything alcoholic other than canned or bottled beer, you will not be happy. All I wanted was a decent margarita while on vacation. It was undrinkable because of the acrid mix, plus, it had no discernible alcohol whatsoever. It was so awful I din't bother trying again elsewhere in the resort. A $5 tip up front for one drink still got me a very watered down cocktail. Tried red wine from the pool bar. I should have known when the bartender shook the bottle first, who does that? When he poured it, the thinness was obvious! It was so watered down, ick. At dinnertime, we asked and got an unopened bottle. They have alcohol bottles in the rooms but I didn't try them. I shouldn't have to go back to my room to get a decent drink, though. All that said, would I go back? In a heartbeat, but unopened bottles only! If imbibing is a big part of your vacation, think twice.

    Oct 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519