Hotel Overview

A 24-hour all-inclusive paradise! The Riu Palace Pacifico is located on Flamingos Beach, only a two-minute drive from Riu Vallarta and Riu Jalisco, and only nine miles away from downtown Puerto Vallarta. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. This luxurious and elegant resort is the ideal place for vacationers seeking total relaxation in a sumptuous environment and in the comfort of RIU's Premium brand. 

Surrounded by beautiful Banderas Bay and protected by the stunning Sierra Madre Mountains, Riu Palace Pacifico is a nature lover's dream. The serene beach is a stunning backdrop from the infinity pool. Poolside beverage service is available, so just sit, relax, and enjoy the view! Non-motorized watersports include windsurfing, sailing, and kayaking. 

The five restaurants serve up sumptuous cuisine, including Fusion, Japanese, Mexican, Grill Steakhouse, and International meals. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy unlimited domestic and select imported drinks at the five bars, including a swim-up bar. Also, each junior suite is equipped with a mini-bar and liquor dispenser. 

Nighttime entertainment is close by - take a short stroll to Riu Vallarta or Riu Jalisco and dance the night away at the disco. Entrance and drinks are included! Or, sit down, relax, and enjoy a live show. Entertainment is nightly at the resort, for those not wanting to leave the hotel grounds. RiuLand Mini-Club is nonstop fun for kids ages 4-12!

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property Information

Year Built: 2008
Last Renovation: 2023
Accessible rooms: 4
Floors: 9
Total rooms: 445

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The hotel will transition to an Adult Only property in December of 2023.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted. EFFECTIVE FROM 03/30/21

Transfer Policy - A price may display, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6635 reviews
  • 5.0 star tripadvisor rating
    Exceptional Service and Heartwarming Honesty at RIU Palace Pacifico

    During our family vacation in Mexico, my husband and I were delighted by the outstanding service at RIU Palace Pacifico, especially from Jerry, our bellman. Upon arriving, we encountered a potential crisis when I realized I had left my wallet in the taxi. Panicked, I was immediately reassured by Jerry’s calming presence and swift action. He and the concierge team contacted Aero Taxi Puerto Vallarta, despite having minimal details about the driver or taxi. Jerry urged us to stay positive and promised diligent help. Remarkably, within just two hours, the taxi driver, Jose, returned my wallet after finding it in his vehicle. This swift resolution was made possible by Jerry’s integrity and the proactive efforts of both Jerry and Jose. Jerry’s exceptional service turned what could have been a disastrous start into a heartwarming highlight of our stay. His dedication and the overall integrity of the staff at RIU Palace Pacifico were truly commendable. We wholeheartedly recommend this hotel for its superb service. A huge thank you to Jerry for making our stay memorable and worry-free!

    May 28, 2024
  • 5.0 star tripadvisor rating
    50th Anniversary

    everything was great except we couldn't hook up with anyone to go fishing and the beach massages were a great value

    May 28, 2024
  • 3.0 star tripadvisor rating
    RIU Palace May 2024

    This is my first time at the Riu Palace, however I have stayed at the RIU Vallarta three times before and I definitely have some opinions. To start I decided to spend the extra money on this trip and upgrade to the Palace and I can say I will most likely not be doing that again. The food was better than the Vallarta but everything else not so much. Here are a list of my pros and cons. Pros: The grounds were so beautiful and in a great area. The resort was a nice size and nothing was ever too busy. It was great to not have to wait in lines. The food was great at the specialty restaurants. This is one thing that makes the upgrade worth it. The Italian restaurant was our favorite. Shout out to Jose from the beach and Janet from the buffet. They were amazing and had the best service all week long!! They also have a pesos exchange booth in the lobby so you are able to take out pesos for spending money. This was a great feature in my opinion because it is nice to have as a backup option in case you forget to get them at home. Cons: I do not recommend this resort to anyone younger than 25. I was with a group of 20, and 21 year olds who are well above the age to stay at this place, we were very respectful, and just wanting a peaceful vacation. All we got was dirty looks and treated unfairly by certain staff members. Part of it is out of the resorts control, however we would sit at the buffet and not even be offered waters meanwhile the table behind us was getting full on bottle service. Maybe it was because they thought we wouldn't tip, but use had been tipping just as much if not better than most of the adults at the resort. Additionally, all of the older people at the resort will scoff at you just for walking by them, or when you walk into the pool they will yell at you to not splash them even though all you did was get into the pool. There were many more instances where things happened, but overall it made us feel very unwelcome even though we paid just the same as all these older people to be here. Additionally your room requests will not be honored. We had all requested high floor rooms and we all got put on the first floor. That has never happened to me when I stay at the Vallarta, they always are able to accommodate requests especially since we made them in the app four months ago. The walls are paper thin so housekeeping/ other guests will wake you up in the hallways in the morning. Also, our room seemed very small. I have stayed in a regular suite at the Vallarta and the room was much bigger. The buffet is about half the size of the Vallartas and there are way less options. Overall, the resort was very nicely kept and beautiful. The food was also a great value. However all things considered I would save some money and stay at the Vallarta over this resort next time. There definitely are plenty of great things about it but unfortunately with some of the experiences I have had here I am not sure I will be back.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Palace on the Pacific

    I've been to many Riu properties. The Pacifico was top notch. From the front desk, to entertainment staff, bartenders and server team. Hotel felt fresh, tranquil and try a palace.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Great Updated Adults Only Property

    This property was recently updated in December 2023. According to people who have been here before, The property was unrecognizable. In my opinion, it is a five star property all the way! I can’t say enough good things about it! From the room to Restaurants to pools and everything in between I recommend this property with no reservations!

    May 26, 2024

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