Resort Details
- Various Lounges/Bars- Bar Cubano- Los Mariachis- Lounge 24- El Palmeral- Beach bar- Capuchino
- Various Restaurants- Don Julian-Restaurant with terrace- Guacamole-Beach restaurant/grill and steakhouse- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- La Bodega-Mexican restaurant- Miyagi-Japanese restaurant
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Children's programRiuLand
- Direct access to a beach
- Fitness center on-site
- General †Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.
- Sauna
- Spa †
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8478 reviews
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Mar 16, 2025Fantastic holiday @ the RIU Palace Playa Del Carmen
Just returned from 11 nite holiday at this resort & we thought this hotel & its facilities are fantastic, while you can use other RIU in the area the Palace is still the best, while people say the rooms are tired & need a lick of paint they are all very clean & tidy, bed was very comfortable. I am coeliac and all the food is labelled as to what you can/cant eat & the choices available are 2nd to none. All the staff in the resort are so polite & helpful so you have an enjoyable relaxing holiday. The beach is very wide in this resort & is kept very clean & tidy and plenty of sunbeds in the shade of the palm trees, where the waiters even bring your drinks. Would recommend this resort for a relaxing holiday.
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Mar 13, 2025
Wonderful Time!
We just returned from a 10 night stay at Riu Palace Mexico. This was our third consecutive time and Im sure we’ll be back for another awesome stay. The staff is our favorite, and we’ve been to many Riu Hotels. Always smiling, attentive and friendly. A special shout out to Louis, Patricia and Manuel in the courtyard and Lobby bar. Also to German in the buffet. Always so attentive and friendly. The rooms and every part of the hotel is immaculate. The food was amazing! However, our lobster ravioli at the Italian restaurant was cold, but we did not address it which we should have. I can’t imagine anyone not happy with the choices at the buffet or for lunch at the beach. So delicious! We did have an unexpected experience at the beach, however. We had reserved our lounge chair on the beach and after breakfast when we returned by 10 am, one of our towels was missing. Can’t believe that someone actually stole a towel. (How Rude!). My husband was able to get another one from the towel stand, no problem. We were disappointed seeing people smoking on the beach, even a cigar, very close to us. Plus we saw many cigarette butts in the sand. Last year there were designated areas for smoking, which there still are, but there are no “no smoking” signs on the beach that we could see, nor was the staff stopping them from smoking. I hope that can be resolved for next year. Thank you again for a very wonderful holiday! See you next year!
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Mar 13, 2025
Lovely resort, lovely staff
We returned from a week at the Riu Palace Mexico at the beginning of March (2025). We have been to the Mayan Rivera multiple times and this resort was a bit run down in certain areas (chipping paint, cracks in concrete etc), as others have mentioned, however this is to be expected from an ocean front resort, and it was super clean anywhere that you looked including the rooms. The beach, food, and staff were the best we have experienced, and the grounds are impeccably kept. Drinks are fabulous. And then there was our "best friend in Mexico, Alex!" leading us through exercise at the pool in the morning. What more could you ask for?
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Mar 12, 2025
Last Minute Family Vacation
We loved our stay. We thoroughly enjoyed everything. The building is stunning, and the grounds are immaculate. The beach is large and beautiful with all the palm trees. The food was unbelievable, and the staff was so nice, courteous and helpful. The room was beautiful, clean and had very comfortable beds with a large shower.
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Mar 12, 2025
Amazing stay!
While there are no beachfront suites, the beautiful beach location gave us all of the views we wanted! The restaurant options were amazing, and the bars were always available. The employees were all incredibly good and made us feel like Kings and Queens. We definitely will come back!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.