Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8683 reviews

• 

  Brilliant family holiday!

  First time staying at this hotel as a family ( Mum, Dad and two teenage girls). We had no issues whatsoever, found the staff to be really lovely people, very hard working and helpful, doormen are super friendly and happy to give advice re the local area, made us feel very comfortable! I can understand how the rooms may seem dated but I personally thought they where very clean and our housekeeping ( Luci) had our room immaculate every day, towel art is a nice touch and sometimes these small details are not praised highly enough, the personal touch is very important and it's clear this hotel is aware of its importance, something I've found sadly lacking in other hotels. We found the buffet to be clean, air-conditioned and the food fresh, hot, and beautifully presented. I would recommend the Japanese and Guacamole steakhouse at the pool area for A la Carte meals. The grounds are also immaculate, super attention to detail by the gardener's, having experienced a palm leaf falling onto tourists on an excursion I'm now aware the impact they can have! I like the air-conditioned lobby and eateries as I have holidayed in mexico for around 10years now and many hotel lobbies are open air with ceiling fans, this made a huge difference to us. We also enjoyed the Playacar gated area it feels very safe and secure to enjoy the local shopping area and grab a taxi to Playa del Carmen. One thing that was a little annoying was not all the TVs accept HDMI devices, we had two rooms one which did and one that didn't, can be annoying if your a TV fan. Overall we had a really brilliant time this year and hope to return to this hotel next year. My daughters are 14 and 16 and absolutely loved the Rui parties held at the Rui Tequila on Fridays, the Neon party was the favourite but the White party was also very good, if you get down to the lobby in the palace or the Tequila for 7pm sharp you'll be first in the queue for the glow up facepaint. Daughters also liked the Tequila sports bar and visiting the Rui yucatan pool , jet skiing was also a fun activity for them it's around 100 dollars for 30mins, it doesn't seem long but it was long enough for them to experiencing this for the first time, they have to have an adult on with them and the safety instructor literally follows you and is on hand if you stall or anything he also guides you out and in. We also visited Xplor this year as this was their choice, it's a really great park but I would warn you to be prepared for alot of walking and climbing, the vehicles are an experience! Ziplining incredible, I would urge you to keep a sharp eye on the timing for each activity as the zipling alone took around an hour. I enjoyed this park very much although if you are unsteady on your feet I would advise you to give the underground expedition a miss as the water is not clear and the ground is extremely uneven and hard if you stumble, I had a few injuries from that one but other than that it was fantastic!! Thanks to all the incredible staff at the Rui Palace Mexico for their time and attention in making our holiday so much fun.

  Jul 15, 2025
• 

  Enjoyable with 2 teens. Few things to improve.

  Writing this on day 13 of a 14 day vacation with my wife and 2 teens. Our first impressions were not so great. We arrived during the night and were put off by all the cold white lights in combination with the kitschy purple and metal color theme. It gave a very strange vibe also cause the hotel felt empty and cold. The rooms have the same issue with cold white leds, funky purple colors and open bathroom (lack of privacy) it took us some time to get used to. We would prefer warmer lights all around. BUT: The hotel facilities are great, nice pools, beach and the gardens are perfectly maintained. They trim the grass and bushes with lots of care. Pitty that on the beach, there is already a serious lack of shadow, the gardeners are too pro active cutting palm leaves which are still perfectly fine and green. The result is even less shadow and very tall palms with only 4 or 5 leaves remaining. Also bringing a parasol from pool to beach is not allowed. Other hotels nearby do offer better solutions for people who prefer beach above poolside which we found pitty. If you want shadow you are forced to wake up ealry and fight for the sunbeds near the pool which are occupied since 6am. The hotel does a GREAT effort trying to remove the seagrass from the beach each morning. Its a Sisyphean task. Unfortunately we only had few days where grass was not an issue and we could enjoy true clear blue waters. Staff is super friendly, they bring drinks on the beach and around the pool. Also honorable mention to the cleaning staff, never stayed at a hotel where public spaces and toilets were kept so clean at all times! Also i found the beautifull white orchids in the restrooms fascinating. The food is pretty good but the buffets in evening suffer from toooo much choice resulting in 100 of small pots scattered around the place. Impossible to keep them all filled, warm and look appetising. I would reduce the choice by 25% and focus more on refilling with warm fresh food, sure still everyone could find something they like. Evening entertainment is rather average but my kids loved the weekly RIU Fluo / all white Parties at Tequila across the street and the foam parties.

  Jul 12, 2025
• 

  Spot on again

  This is our eighth visit to this hotel and yet again it didn’t disappoint, as other people have said it’s immaculately clean, the staff are very friendly the food is good etc the only thing that lets it down are the guests, as said in an earlier review people started putting towels on beds the night before, there weren’t enough brollies so if you left yours unattended there was a chance it would disappear, people filling their plates with food then leaving it, I disagree with a previous reviewer about the clean towels they are clean and smell of detergent and the vegetarian who complained about the steak house, why would a vegetarian go to a steak house ? There is something magnetic about this place it draws us back every year it’s a Caribbean holiday for Tenerife money the only negative is the nine and a half hour flight

  Jul 12, 2025
• 

  Great holiday !

  5 Stars – Amazing Holiday at Riu Palace Mexico We stayed at the Riu Palace Mexico between 25th June and 9th July, and it was truly fantastic from start to finish. The hotel itself is immaculately clean, and you can see how hard the staff work to keep everything spotless and running smoothly. The service was outstanding – nothing was ever too much trouble, and everyone went out of their way to make sure our stay was comfortable and enjoyable. The food was perfect, exactly what you’d want from an all-inclusive buffet, with plenty of variety and fresh options. We also tried several of the à la carte restaurants – the steak was particularly delicious. A special mention to Cynthia, who looked after us so well in the buffet restaurant, and to German at the pool and lobby bar, who never let our drinks run dry! Francesco the bell boy was so helpful and friendly whenever we needed anything. The entertainment team were fantastic – they work so hard all day to keep guests entertained, always with a smile and great energy. While the beach did have some seaweed during our stay, it didn’t spoil the holiday at all. There was no smell, and it cleared for a few days so we could enjoy the beautiful turquoise water and have a swim. It was also really nice not to be constantly approached around the pool by people selling trips or services, which made relaxing even easier. We did have a small issue with our room, but it was resolved very quickly and without any fuss. We met some great people and had such a brilliant time that we would 100% return and recommend this hotel to anyone looking for a relaxing, high-quality all-inclusive experience. Thank you to all the team at Riu Palace Mexico for making our holiday so special!

  Jul 11, 2025
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  Mexico 2025

  An amazing hotel, everyone who works here very welcoming and can’t do enough for you. The food is delicious and always lots to choose from. Gustavo is amazing, does amazing aqua gym in the morning and always a joyful person around the pool. I can’t wait to come and visit the hotel again. The parties they do are really good, as I’m not normally out a lot but I loved the parties here.

  Jul 10, 2025