Hotel Overview

2019 Exceptional Value

Honeymoon: Welcome gift, small bottle of rum, king bed (based on availability), late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 spa credit per adult (restrictions apply).


Come to Punta Cana and bask in the sunlight, heavenly beaches, and coconut palms. The first adults-only RIU Resort, Riu Palace Macao is elegant with a colonial style. Perfect for weddings and honeymooners! Enjoy high-quality service, comfortable accommodations, and fine dining choices that are the staple of RIU Resorts. 


Dining choices range from International, Japanese, Krystal Fusion, Steakhouse, and Italian. Snacks are available 24-hours a day! For additional lunch and snack choices, check out neighboring Riu Bambu and Riu Naiboa. Guests of Riu Palace Macao enjoy exchange privileges with these resorts (dinner dining excluded). 


Shop on RIU's famed "Caribbean Street" that features a gym, hairdresser, jeweler, billiards, and massages. The fun goes early into the morning at Pacha nightclub. There is also live music and evening shows. Entrance and drinks are included at "Copacabana" Amphitheater. 


Activities are available on both land and water. Explore the sea with windsurfing, sailing, kayaks, body boards, and snorkeling equipment. Spend the day playing a friendly game of table tennis, water polo, or volleyball. The gym is also available free of charge! 


Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property Information

Year Built: 1994
Last Renovation: 2002
Floors: 4
Total rooms: 356

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory Minimum Age requirement is 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policies: At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4984 reviews
  • 5.0 star tripadvisor rating
    Really Enjoyed Ourselves

    Had a 2 weeks holiday at this hotel in both March 2018 & March 2019. Having stayed at Riu adults only hotels before we found the Palace Macao up to their usual high standard. All of the Hotel Staff doing their very best to be helpful & to make our holiday memorable The housekeeping in our bedroom was of a high standard with extra touches of daily towel/flower sculptures left on our beds & bathroom. Our room on both occasions was on a high floor & really quiet with nice sea/pool view from our balcony. Great food on offer in the restaurants with plenty of choice - something to suit most tastes - especially loved their many fresh fruit options at breakfast. Plus if you really needed extras their was always (24hrs) sandwiches, salads & fresh fruit available in a self service fridge in their coffee shop. All inclusive drinks were of good quality both in restaurant & bars - really enjoyed one of their G&T's at lunchtime & as early evening aperitif. Position of hotel running straight down to the long supersoft sandy beach & sea is stunning - giving lovely walks along the shoreline. All in all - despite periods of torrential monsoon style rain on some days (lasting up to 8hrs) - we had a good holiday on both occasions.

    Jun 02, 2019
  • 2.0 star tripadvisor rating
    Significantly large complex supporting a v traditional holiday

    If you want to drink all day, do activities (some of which border on a “Carry on” film) then this is the place for you. Some wonderful food, clean, comfortable with an edge of sophistication in certain areas. But sophisticated it is not. In my personal view this has a strong resemblance to a long haul Butlins. Albeit at a 5 star level. I was v ill day 3. My other half also v ill. Half the holiday ruined and little help for what appeared to be quite an impact for a number of people. Nonetheless this can be a fun trip. Quite a substantial number of over 50’s behaving like 20 years plus had been shaved off. Now that’s entertainment!! So in summary staff can be wonderful and attentive, food is good and plentiful, the drink flows, the shops are full of tat and / or expensive but the location is clean and beautiful. Not for me but most people seemed to love it !!

    Jun 02, 2019
  • 2.0 star tripadvisor rating
    Currently at Resort not A happy time

    First Day here 2 couples. Our first room air conditioning did not work at all because the door would not make connection to allow it to operate. Went to show front desk issue only to find out they tried to fix and my shirt was covered in paint from covering the issue where the water had caused issue from air conditioner and they tried to just cover it up. Go to new room refrigerator has water running out on floor. Not big issue change the fridge out and go on. Nope After it was reported the maid cleaned it up. Good for her. Is done while we were at dinner. Return to room walk in can't see that the refrigerator wasn't fixed slide in water fall and hip neck and shoulder hurt. It should be ok. Call front desk tell them it's not acceptable the maid comes clean up water put towel down that's it. Hope it gets better. We are a big Riu supporter but this is bad. June first going to be here a week.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    AMAZING FROM START TO FINISH

    My husband and I celebrated our 25th wedding anniversary here and had an amazing vacation. Our suite room was perfect and decorated for our 25th anniversary when we arrived. The staff were friendly and very helpful. The food in the buffet was better than any other buffet we've eaten at when on vacation. The beach was gorgeous and so close to the hotel. I've read some of the other reviews and wonder if it's the same resort. We hope to be back one day!

    Jun 01, 2019
  • 3.0 star tripadvisor rating
    sorry but not 5*

    This is not a 5* star Riu hotel, we have stayed at Riu hotels many times in different countries, firstly the Macao is situated in the middle of 5 Riu hotels so you can walk around the others and compare certain things and the Macao is very tired looking in the reception and theatre. The food was cooked well but was very repetitious. the buffet restaurant is ok but the plates and cups at times were chipped so not 5* standard. The A la carte restaurants are a waste of time better food in buffet restaurant The bedroom was good and the beds were huge and comfortable.(beware the tiled floor can become slippery as I found out) they don't tell you this at the welcome meeting. As mentioned by many reviewers the pool bar must be a toilet as many many users of it do not move from 10am to 6pm. the other two pools are clean and quiet (did see the pools being tested though) If you are going to award 5* to anything here it has to be the staff apart from one or two bar staff who favoured regular tippers, from cleaners, grounds people, pool towel staff, restaurant waiters and animation staff were brilliant, they were happy and friendly Have to mention Maikel of the animation team what a top man interesting to listen to, interested in what you say and also very funny. also Robert and ruddy all enthusiastic. A word of advice to the hotel when there is a problem the managers need to get involved earlier and generally be noticeable. So stop advertising this as a 5* hotel it's a 4* with 5* staff

    May 31, 2019
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