Hotel Overview

2019 Resort Added Value

Honeymoon: Welcome gift, small bottle of rum, king bed (based on availability), late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 spa credit per adult (restrictions apply).

Come to Punta Cana and bask in the sunlight, heavenly beaches, and coconut palms. The first adults-only RIU Resort, Riu Palace Macao is elegant with a colonial style. Perfect for weddings and honeymooners! Enjoy high-quality service, comfortable accommodations, and fine dining choices that are the staple of RIU Resorts. 

Dining choices range from International, Japanese, Krystal Fusion, Steakhouse, and Italian. Snacks are available 24-hours a day! For additional lunch and snack choices, check out neighboring Riu Bambu and Riu Naiboa. Guests of Riu Palace Macao enjoy exchange privileges with these resorts (dinner dining excluded). 

Shop on RIU's famed "Caribbean Street" that features a gym, hairdresser, jeweler, billiards, and massages. The fun goes early into the morning at Pacha nightclub. There is also live music and evening shows. Entrance and drinks are included at "Copacabana" Amphitheater. 

Activities are available on both land and water. Explore the sea with windsurfing, sailing, kayaks, body boards, and snorkeling equipment. Spend the day playing a friendly game of table tennis, water polo, or volleyball. The gym is also available free of charge!

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 16 miles

Property Information

Year Built: 1994
Last Renovation: 2002
Floors: 4
Total rooms: 356

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory Minimum Age requirement is 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policies: At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 5089 reviews
  • 3.0 star tripadvisor rating
    A Long Way from Great

    We stayed at this resort a few years ago and had a great time. However, time has not served this establishment well. On the positive side: The estate is well maintained The pools are clean and well maintained Housekeeping is very good The entertainment team are always fun and engaging There is entertainment at night albeit not to everyone's taste Food on the whole is pretty good and well presented But the positives stop there I'm afraid. Here's why: On arrival we were deliberately shown to a room where the A/C wasn't working in the hope we would not complain Our room safe broke twice Not all the A La Carte restaurants were open The service from the waiting staff is hit and miss to say the least. A contingent are surly to the point of being aggressive so much so at one restaurant we felt very uncomfortable and left The hair dryers are useless There were a number of guests who were very disrespectful to other guests. Examples included playing loud music all night which could be heard across the resort and turning up to the lunchtime buffet and turning their loud music on whilst e eryone was having their lunch In both instances, the hotel staff did NOTHING to intervene. It's a shame. With attention to detail, staff training and a firmer line with guests, this resort could return to the establish,net it was.

    Aug 10, 2019
  • 3.0 star tripadvisor rating
    Average

    My husband and I have just returned from Riu Palace Macao. We booked this hotel based on our stay at Riu Palace in Jamaica last year assuming it would be like for like. Unfortunately, this was not the case. On arrival we were immediately asked if we would like to upgrade our room this caused alarm bells to ring! We were shown to room 3084 which smelt damp and musty. The pillows and bedding in this room were also damp and smelt awful. My husband returned to reception to be given keys to two other rooms to view. We eventually found a better room which didn’t smell of damp. So back to reception we went to be informed the room rate would incur an extra $800 dollars but they would do us a special deal as it was our anniversary of $400 providing we paid cash and not credit card. We had only taken $450 with us for tips during our stay so they eventually let us pay $300 cash and the remainder in our credit card. We met a number of other British couples during the course of our stay who had all experienced the above. It seemed to us that something very underhand was taking place. The Japanese restaurant was closed for the entirety of our stay. We were not informed of this when we arrived at the hotel or by our tour operator. Air con in this hotel is virtually non existent. The rooms air con worked but was limited. The floor in the room was constantly damp as were all our clothes during our stay. There was limited air con in the main buffet but none in the speciality restaurants, reception or bar. There was a room where the entertainment took place in the evening that had air con but again this room smelt damp and musty. The hotel grounds were beautiful green and lush and were well kept. The food in the hotel was amazing and never a problem finding something delicious to tuck into. Big shout out to Nolis in the buffet restaurant who looked after us for the duration of our holiday. He always greeted us with a smile and a high five and ensured we were well looked after. The entertainment at the resort was not our cup of tea and the entertainment team only tended to speak to guests who participated in events. The pools were lovely and the pool team were always cleaning. We stayed over by the little pool where there was a lovely breeze from the sea. Unfortunately, this is not a hotel I would return to. After what we paid for the holiday including the extra room charge we could have gone back to Riu Palace Jamaica. This hotel is like marmite you’ll either love it or hate it!!!!

    Aug 10, 2019
  • 5.0 star tripadvisor rating
    Incredible Stay! Were half of these people at the same hotel?!

    I wouldn't normally do a review but I find it very frustrating to see all these bad reviews for such an amazing hotel. I stayed at the RIU Palace Macao from June 25th - July 4th and it was absolutely fantastic!!! Honestly cannot understand some of the other reviews and wonder if they were even at the same hotel. As soon as we arrived we were greeted by a friendly receptionist who gave us a map of the resort and all the info we needed. Our luggage was also taken to our room which was a nice touch. We had a beautiful room - Suite with Jacuzzi and it is so worth the extra money. Our balcony was massive and we had a lounge area, the biggest bed I have ever slept in and so comfy too! Yes, the air con may not be as powerful as other places but just remember you are in the Dominican Republic (a 3rd world country) and it does not impact your holiday - it did the job. Just wanted to say a special mention to Domingo, an amazing waiter in the main buffet restaurant. He had our table ready for us every evening with our drinks on, and on our last night he decorated our table. He really went above and beyond and made our stay, honestly the best waiter I have ever had! The staff were so friendly and really do everything they can for you. The waiter service round the pool was fab, you wouldn't have to move from your sunbed all day. Beach was absolutely beautiful, clear calm sea and you can walk along for miles. There is a bit of seaweed but they do clear it everyday. Pretty sure the water sports is included also! The food was great, a good choice for everyone and different options every evening, pizza was insane! We only tried one of the specialty restaurants (Steakhouse) as we went to see Domingo most evenings, but that was a delicious 3 course meal and nice to have the food bought to you. You don't have to book the restaurants which is great, you can just turn up depending what you fancy. Club sandwich in the fusion restaurant at lunch time is sooo tasty and such a beautiful view onto the beach. The entertainment team are fab too, always full of energy and work so hard. I really liked the lay out of the RIU hotels all in a village - you have Splash Waterworld and Caribbean Street which has a good variety of shops, and also access into some of the other RIU hotels. I would also recommend the Saona Island Trip - a fantastic day out to a beautiful island. Overall 5 star, could not fault it, best hotel I have stayed in and best staff. I cannot wait to return again one day.

    Aug 09, 2019
  • 4.0 star tripadvisor rating
    Couldn’t have been more relaxed!!!

    This place was just beautiful! From start to finish me and hubby had the best time! Our room was lovely! Literally like a block of ice the air conditioning was that high! So nice with how hot it was outside. So much so, I slept with an extra blanket! 😂 The staff were wonderful! They will do anything to help you and constantly cleaning. Like; ALL THE TIME!! Constant smell of disinfectant, but not a bad thing in my eyes. I have seen plenty of reviews on here about people moaning over the lack of air conditioning. The hotel is open, so the inside, meets the outside for the most part, so of course there is no air conditioning!!!! Yes it’s hot, it’s the Caribbean for crying out loud! There is the lounge bar which has air con and the buffet restaurant, but that’s about it. To be honest there was such a lovely breeze, we didn’t care it was so hot and humid! The entertainment staff are brilliant! They work tirelessly to keep everybody happy! They will rope you in to different activities and things going on, or will just leave you alone if you want to just relax. 3 pools. 2 quiet and 1 pool bar which has constant music playing and more for the lively patrons and the day drinkers. Me and the hubby hid in the quiet section as we just wanted to relax. Waiter service was around the pool so didn’t have to get up to get a drink. I would say tip the waiter and he will take care of you for the day. The best guy we dealt with was Adony. He worked in the lounge bar, where some of the evening entertainment was. He was brilliant, so lovely and funny! He definitely took care of us whilst we were there. Food- brilliant! Buffet was a vast selection. Krystal restaurant was so yummy and I had Lobster at the Steakhouse restaurant, which was the nicest Lobster I’ve ever had. The Japanese restaurant is being refurbished so it was closed. The only down side was the beach. Whilst there are plenty of loungers, there are no parasols, and for people like myself with fair skin you need shade and there wasn’t any, so we spent our time at the pool. It’s a shame because the beach is stunning, so it would have been nice to alternate. Yes I can grumble about the odd crack in the wall, a loose light switch here and there, but did it ruin my holiday.... not at all! I would recommend this place to anyone who just wants to get away from it all and totally relax! We had the best time and will definitely be coming back.

    Aug 07, 2019
  • 4.0 star tripadvisor rating
    Something special

    The RIU Macao was a very special hotel. The staff was extremely attentive, helpful and knowledgeable.The food was very good. The entertainment was great. Everything at this hotel was fantastic. We were booked at a different and were able ;to change our reservation to the RIU Macao and we are so glad that we did. It was truly a special place. Ing

    Aug 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519