Hotel Overview

The 24-hour, all-inclusive Riu Palace Kukulkan is located a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.

Enjoy a day of relaxation at the Renova Spa, with a variety of decadent treatments to choose from. You can also enjoy a sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.

Hungry? You're invited to taste a huge variety of dishes, from local to international recipes. The on-site theme restaurants serve a variety of tasty cuisine, including Japanese, Italian and Mexican.

Staying fit during your vacation has never been easier thanks to a gym, kayaking, snorkeling and other activities. 

Location

Beach
Cancun International Airport : 12 miles

Property Information

Year Built: 2022
Total available rooms and suites: 428

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1132 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    New clean resort

    The best part of this hotel is the cleanliness. Housekeeping was great. Changed sheets during stay if needed and our room floor was mopped on the regular. We had partial ocean view which was very roomy. The shower pressure was awesome! Food was to be as expected for all inclusive. Pretty average. Never was pushy with excursions or no upsell when checking in which was a refreshing change. Addy the lobby bar was amazing. We really liked Juan at the pool bar as well. Never had to fight over a spot at the pools or beach. The games at the pool were fun. The entertainment at night was not that great and felt a little cheesy IMO. Service at the specialty restaurants were pretty good but felt it was much better at the buffet surprisingly. Gluten free options were not that great unfortunately. Maybe that will improve? I’d stay again and try the elite side next time.

    Nov 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort!!

    This is not my first time at a RIU, but definitely the best one we have ever stayed at. Great service, great food, clean, and we would definitely go back!! Only downside was the nightly entertainment was just ok. But that would not sway our decision to go back.

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    FABULOUS RIU! 🌴🌊🍹🔥🔥🔥

    Cant find the word to tell how amazing this hotel was. Beyond what you’re expected. Amenities, food and staff are great! A must when you go to Cancun. More power to the business!

    Nov 27, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great destination

    I took a solo birthday trip here for a couple of days and I enjoyed it. The staff is friendly, the scenery was lovely, the beach was nice, and the food was great.

    Nov 26, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Service ever!

    Went there for a friend's trip and had the best time! Service was amazing, they really care about their costumers in every aspect. Food and drinks were amazing as well. I Would totally recommend it! Can’t wait to go back.

    Nov 26, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.