Hotel Overview
Location
BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1114 reviews-
Awesome Trip to Cancun
This was our first time staying at any Riu hotel and this hotel was absolutely beautiful. Everyone was very nice and helpful. We always got greeted with a smile no matter what time of the day. The place overall was very clean, and the housekeepers did an awesome job keeping our room clean and stocked. The resort had so many things to do with the daily activities, beautiful pools, night entertainment and the staff who made it so much fun. One person I want to point out is Julio, who was so awesome at the bar pool, he was so friendly and he got to know us and what we liked to drink and would just bring the drinks over every time he saw us. We enjoyed joking and laughing with him on a daily basis. We made sure to tip him often and again just before we left to go home because he surely deserved it. I am so glad we chose to stay at this hotel and cannot wait to go back! I would highly recommend this hotel!
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A wonderful surprise
Our cruise was cancelled with only 36 hours notice and we jumped online looking for highly rated adults only properties in Cancun and we took a leap of faith. What a beautiful property with more than enough choices for beach vs pool and bars/restaurants. The food was amazing and Roger in the main bar was a super talented mixologist and a lovely human. The spaces and outdoor areas were immaculate and staff were visibly taking care of all areas. We highly recommend and would go again. A very relaxing week.
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Best in Cancun
The All-Inclusive, adults only RIU Palace Kukulkan is definitely worth it! Very clean, luxurious decor and modern technology. The insulation was great and even though my room was close to the entertainment area, I slept great every night! The staff were very welcoming and always had a smile on their face. Samuel remembered me by name and that I required gluten free food every time I walked into any restaurant. They had something planned every night and Cesar with the entertainment crew was so fun!
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Do it!
It was an absolutely amazing trip! Samuel at the restaurants was personal and incredible! Cesar, at the pool was fun for entertainment and face painting for the parties. The food was top notch. The resort was pristine and very clean. Definitely recommended we go back. The only negative was we were 30 minutes late to check out and they charged us 300 pesos for a late check out even though we confirmed we were checking out late.
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RIU Kukulkan is worth every dollar and then some !
This was my 5th time in Cancun, but first time at the 2 year old All-Inclusive RIU Palace Kukulkan and is was beyond excpetional. THE ROOMS: Very large around 640 Square feet, very luxurious decor and modern technology and the insulation is better than so many other hotels. I slept like a baby, no sounds below, above me, or from the adjoining rooms. A fully stocked Bar with Alcohol, Beer and Soda is included in the price, as is "Room Service" to you room. I had an Ocean View, Junior Delux room and the view was stunning. THE LOCATION: A 3 Minute walk to La Isla, a very nice high end shopping mall and located on a very clean, beautiful strip of Cancun's beach, with an arrary of stunning pools, never had to worry about finding a chair or space. THE FOOD: 6****** all the way. The ala carte offerings are sensational, 5 of them, with no Reservations required. A Steakhouse, an Italian, French, American and Japanese, was all excellent, with white glove service from the staff and chef. You can either order off a hard copy menu or use the QR Code on your phone. The Deserts are to die for, along with the entrees. The Buffet style Restaurant had offerings that were just as good as ala carte and it was never the same old foods, there was alwasy something new. THE GYM AND SPA: Very nice, high end, clean and modern. THE BEVERAGES: All top shelf such as Heiniken, Coors Light, Dos Equis and all high end Liquor and Wines from around the Globe. THE HOUSEKEEPING: On Time, punctual and every night I received "Turn Down" service which was nice. THE CUSTOMER SERVICE: Every staff memeber was polite and professiona and had a smile on their face. I had 2 minor issues, and they were in my room within 10 minutes and in each instance, it was me "not understanding" certain technology in the rooms. Man, the TV on the wall is like having an I PAD. LOL !!! THE VALUE: Yes you pay more $$$ for the RIU Kukulkan, but you get so much more and it is worth every penny, dollar or peso ! TIPS AND GRATUITIES: Yes Tips are included in your "All-Inclusive" Price, however I did tip all the staff. They work so hard and always showed great appreciation when tipped. THE VERDICT: You cannot go wrong here. If you are looking to be impressed and enjoy one of the most first class vacations in Cancun, you need look no further. THE MANAGMENT: Thank you for the Courtesy call asking if all was good with my vacation and please offer my sincere graditude to the Front Desk Staff, your Bell Hops, and the managers of Rossini, Krystal, the Steakhouse and Don Julio. I have already referred other people and I will return. The RIU Kukulkan sets the standard IMO, for quality and service in Cancun.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.