Hotel Overview

2019 Resort Added Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Riu Palace Costa Mujeres sits along Bahia de Mujeres beach and offers a 24-hour all-inclusive experience that will surpass your wildest dreams! With rooms that include minibars, beverage dispensers, and balconies or terraces, it's easy to settle in and revel in a vacation like no other! 

Take a dip in one of five swimming pools, two of them with swim-up bars, or sprawl out onto the private beach area, complete with hammocks and umbrellas. Take in stunning ocean views - and maybe send some pictures to your friends and family back home - thanks to free WiFi throughout the resort! 

You'll also enjoy dining at the resort's restaurants, which include an American-style buffet with live cooking stations, as well as themed restaurants offering Japanese, Mexican, and Italian specialties. There's even a pastry shop for when you need something a little sweeter!

Additional amenities include activity programs, live shows, a complimentary gym with steam and whirlpool baths, and a Renova Spa ($). You also receive access to nearby Riu Dunamar, home to the Riu Land Kids Club, Pacha Disco, and the popular Splash Water World.

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 12:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 855 reviews
  • 5.0 star tripadvisor rating
    Wonderful vacation!

    We stayed here for a week beginning of December. Check in was a breeze, wrist bands required. Room was clean, bed comfortable- a bit of a strange set up if you aren’t staying with your spouse because the shower, bathtub, and sinks arent separated by a wall from the bed, but we enjoyed it because we could bath together and watch tv at the same time. Mini fridge always restocked as well as an alcohol dispenser in room. I have a fussy stomach and I had absolutely zero problems. I have been to Mexico many times and usually have tummy troubles but this time absolutely none. I only used bottled water but eat absolutely everything from The buffet. Food was plenty, fresh and clean. Buffet was fabulous. No reservations for specialty restaurants, but we preferred buffet. Resort was well set up and easy to find wherever you needed to go. Staff were all wonderful and helpful. Entertainment staff were fun. We participated in the foam party and that was one of our highlights, volleyball a few times and watched one evening show. I cannot complain about one thing at this resort. Beach was fabulous, clean from seaweed and chairs always available around pool and ocean side. Would return again in a heartbeat!

    Dec 10, 2019
  • 4.0 star tripadvisor rating
    2nd Stay at Riu Resort

    Surprised my husband with a birthday trip to Cancun. We stayed 4 days in swim up room 0137. The view was IMMACULATE!!!! The beds were a little to soft to my liking but to each his own. The service was superb. Bartender Alfred provided service with a smile 🤗 The hospitality was awesome and the grounds were clean and inviting. The buffet and restaurants were subpar. I didn't get Mexican Authenticity at dinner. Food was bland and beef was tough! I reccomend that the hotel get a chef in to train the cooks......ASAP! Overall, we had a great time and felt safe throughout the resort.

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Last minute plans

    Lovely resort, booked 4 days before departure on the the strength of the RIU Palace brand. Great flight with Sunwing, excellent check-in and orientation experience. Room was spacious and clean and the restaurants were very good with no reservations required. Long beach with nice sand and great beach service. Thumbs up on this resort, I’ll be back!

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Excellent vacations

    The hotel is brand new, which is very nice. The facility is nicely built. The service is at a very high level. Beach has 5 rows of the palm trees for shade, sand is white and cold, water is warm. We did not have any waves and we had only one evening with mosquitoes, not a big deal, we were ready. The food is very nice quality and variety. Rooms are spacious and beds and pillows are comfortable. The only difficulty we had is to find where the elevators are located. It would be nice to have some signs to follow. Another comment is about the beach. For people with mobility problems is hard to traverse the sand to go to a beach chair. It would be nice to have some wooden path. I am looking forward to being back and can recommend this hothel as the best one for the price range.

    Dec 09, 2019
  • 1.0 star tripadvisor rating
    IF YOU BOOKED THIS PLACE CANCEL NOW

    I have spent the last three days in my room due to parasite contraction at this resort , I and several others , that have been hit with the same illness it is not just a one off thing . The staff and facilities are good but there is something VERY VERY WRONG with this resort. If you have booked this hotel I would recommend cancelling it and going somewhere else as you health and safety is not at the top of the list here . Don’t get me wrong not everyone who comes here gets ill but it is highly likely one of your party on the trip will definitely fall ill while at this resort . I am at the point where I think I need to go to the hospital. It has definitely ruined my entire experience so far . I am now terrified of eating anything here or drinking anything that isn’t bottled I don’t want anyone else to go through what I have been through. YOU HAVE BEEN WARNED PLEASE BOOK SOMEWHERE ELSE You’ll notice that all the good reviews are from people who only stayed here one or two nights or a weekend if you stay any longer your more likely to fall ill . The management will also just fob you off saying if there is an issue more people would be Sick , I would really like the management to come tell me no one else is sick at this resort just so I can tell them they are full of .... This is an honest review watch it get played down like all the other bad reviews it’s had so far.

    Dec 07, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319