Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4692 reviews
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Nov 04, 2025Not the typical RIU experience
I was really looking forward to the RIU experience, but this resort completely missed the mark. The vibe is extremely quiet — better suited for seniors or families with small kids than anyone looking for fun or energy. The food was awful — bland, repetitive, and nothing like what I’ve seen and heard about at other RIUs. Even the à la carte restaurants felt like the same buffet food recycled. The staff were kind, but overall this place should be advertised honestly as a calm, family-style resort — not a 5-star experience. Definitely not worth the hype or price.
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Nov 03, 2025Massage at Renova Spa
I am writing a review about Renova Spa at Riu Palace Costa Mujeres! My friend and I had amazing massages!! Highly recommended!
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Oct 31, 2025Excellent in most areas but disappointing speciality restaurants
This is the 20th Riu hotel we have stayed in which speaks for itself in terms of how much we enjoy them. The Riu Palace Costa Mujeres rates highly in terms of overall service and we thoroughly enjoyed our week. We received a warm welcome from Juan at reception and were shown to a beautiful, spacious, well-appointed swim up room where a welcome gift of chocolate strawberries awaited us. The cleaning staff worked their magic every day and the room was kept spotlessly clean with the mini bar being refilled on a daily basis. The hotel is very large although it never felt uncomfortably busy. There were always plenty of sun beds available around the pools and on the beach. There was some seaweed on the beach during our stay but they worked hard to tidy it up as much as possible. We found all the staff in the buffet restaurant and the bar friendly and welcoming. Special shout out to Cruz in the Square Garden bar who remembered us every evening and knew exactly which drinks we liked. The drinks were mostly good quality with the exception of the red wines which were not to our taste. We thoroughly enjoyed the breakfast offering, especially the freshly made omelettes which were perfect every time. There was a good selection in the buffet at dinner, and we found the food there well presented and of good quality. The same could not be said of the speciality restaurants unfortunately. The Italian and Mexican restaurants seemed disorganised - we were shown to tables which weren’t fully set up and pretty much left to our own devices - and the food was bland and unappealing. The Krystal was only marginally better, although we enjoyed the Steakhouse. In conclusion, the Riu Palace Costa Mujeres has much to recommend it and we did enjoy our visit. With a more enjoyable experience in the speciality restaurants, we would definitely have scored it five stars.
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Oct 30, 2025
We had a lovely time.
Arrived Oct 22 - 29th. Not a single complaint about this resort. Grounds, rooms, beach, and staff are flawless. We celebrated birthdays and anniversaries while we were there, and housekeeping and guest services went above and beyond to make our days more special. Huge thank you to all of this resorts hard working staff. They truly made our vacation a great one.
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Oct 28, 2025
A great hotel experience
Staff here are fantastic everyone a pleasure to serve you and no hanging around they will cater for your every whim with a smile
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.