Hotel Overview

2020 Resort Added Values!

Honeymoon: Late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 spa credit per adult (restrictions apply).

Riu Palace Costa Mujeres sits along Bahia de Mujeres beach and offers a 24-hour all-inclusive experience that will surpass your wildest dreams! With rooms that include minibars, beverage dispensers, and balconies or terraces, it's easy to settle in and revel in a vacation like no other! 

Take a dip in one of five swimming pools, two of them with swim-up bars, or sprawl out onto the private beach area, complete with hammocks and umbrellas. Take in stunning ocean views - and maybe send some pictures to your friends and family back home - thanks to free WiFi throughout the resort! 

You'll also enjoy dining at the resort's restaurants, which include an American-style buffet with live cooking stations, as well as themed restaurants offering Japanese, Mexican, and Italian specialties. There's even a pastry shop for when you need something a little sweeter!

Additional amenities include activity programs, live shows, a complimentary gym with steam and whirlpool baths, and a Renova Spa ($). You also receive access to nearby Riu Dunamar, home to the Riu Land Kids Club, Pacha Disco, and the popular Splash Water World.

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 12:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1039 reviews
  • 4.0 star tripadvisor rating
    5 star staff

    I thought I would wait to post my review a couple weeks, letting my experiences sink in so I can tell you the truth. As always, make your own educated opinion after you stay here. The good: staff staff and staff. They're original, curtious, helpful... from the janitor to the manager, I dealt with most of them on some level. For the things they can control, they do a fantastic job! There's something for everyone to eat here, of course we didn't think everything was perfect and delicious, but if you don't like it, find something else. Accommodations, we first stayed in a swim out suite, but due to bad neighbors, management moved us up to the presidential suite. Both were very nice rooms, both cleaning ladies deserve every tip they get!!! The management team made my 25th anniversary with my wife special. The bartenders and drinks were quite good... Things the staff couldn't control and in no way should this sway you from visiting... I hope you like French canadians, because Americans are the minority and the f.c. are absolutely the most rude people visiting, they treat staff like trash, do not tip, cut in line, bump into you without apology, and don't take potty breaks from the pool.... This place is very reasonable monetarily, which invites quite a cast of people to watch while you're here. The staff has a show each night of the week which is nice entertainment. There's dancing next door, a sports bar next door, along with water slides you have access to. We loved the espresso bar, and the coffee is great here.... All in all... RIU palaces are the places to stay and will continue to try different ones.

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Great week in new hotel!

    Best Riu yet! Check in...We emailed hotel before we arrived and ask for main floor/king bed and that is exactly what we received with an added bonus oceanfront. Thank you Pools 5 pools with lots of options Food Very pleased with food. Buffet was great with plenty of choices. A la carte were very good. We enjoyed the Mexican,steakhouse, Mediterranean. Staff Very professional and polite. The staff was very quick with a smile and service. Beach Great for walking. You could walk for miles to the south. Was windy while we were there. So basically we stayed near pool. Rooms Room were very clean and modern. Maid service was very good. Overall a great one week holiday from check-in to checkout and everything in between. Thank you RIU COSTA MUYERES for making our holiday first class!

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    The Good and good to know

    The hotel is extremely clean. The staff is so attentive and genuinely caring. The daily activities are entertaining and easy to join along. Our room was ready very quickly and the welcome drink was wonderful. It was a good, warm and windy week. We have traveled many times to Mexico, and many times to Riu palaces. I feel the food quality here in the buffet was not quite as great as other palaces. This is time I experienced stomach issues. My spouse and I ate the same food with the exception of me drinking a glass of water poured from the waiter. Within one hour I was very sick. I travel with my own medical remedies so I was able to treat it independently. My stomach took a few days to become normal. I let the front desk know about this upon checkout and they assured me they will look into this. I realize this is just bad luck, but I advise any traveler to always carry remedies in case of stomach issues. We truly love Riu Palaces because of the elegance, entertainment, wonderful staff members, and usually the food quality. This incident will make us look shop around a little more for our next vacation.

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Go for the entertainment, food, atmosphere, staff, cleanliness, and beach!

    This resort is always spotless. The staff works so hard and is constantly moving. Everywhere we went there were staff sweeping and moping, painting the buildings, grooming the trees, repairing tiles, grooming the grass, washing windows, treating the pools and fountains, cleaning the beach, wiping down the trash cans, and so much more. The entertainment staff here is outstanding. The daily Aqua Aerobics was my favorite. I also loved the classes offered in the Riu Fit Gym. Great shows in the evening. My favorite was the rock show, the White Party, and Fire Show. They were so much fun. The beach is gorgeous and not overcrowded. Plenty of chairs for everyone and space so groups of people are not right next to each other. The sand felt like cake batter on my feet. So soft and smooth. The bar tenders at every bar are fun, friendly, personable, and they work at lightning speed, constantly moving. The food is excellent but some of the restaurants do not have any vegetarian options. We had a wonderful time and I would happily stay here again. I would even bring my kids who are 3 and 7 because this place had a great family atmosphere with good entertainment and activity options for young kids.

    Feb 15, 2020
  • 4.0 star tripadvisor rating
    Another great Riu!

    This is a fairly large resort with the restaurants, pools, and entertainment all near the beach, so be prepared to walk a bit. (Fortunately it is flat ground, but stairs to the pools outside. You can access the pool level via the elevator from at least one building.) The room was well appointed although having the bathtub next to the bed is odd. The shower and sink are also not separated from the room but the toilet area does have a door on it. The bed was very comfortable. The "specialty" restaurants were good, although in a couple which also had a buffet portion some of that food was difficult for them to keep hot. The main buffet had a huge variety of offerings and you never ran out of new things to try. The multiple pools gave options for getting wet, along with the ocean right there. There were plenty of chairs available with either umbrellas or retractable shade awnings. Lovely beach! The staff was very attentive, and the activity group kept you hopping, if that was what you wanted to do. The entertainment was first class! There were people of all ages and different levels of mobility, and everyone accommodated.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319