Resort Details
- American CountryAll american favorite snacks and lunch.
- KrystalA-la-carte restaurant serving fusion cuisine.
Dinner only. Reservations required. - KyotoA-la-carte restaurant serving asian cuisine.Dinner only. Reservations required.
- NapoliItalian a-la-carte restaurant with starters and desserts buffet.Dinner only. Reservations required.
- Pepe´s Food Jerk StationJamaican Jerk Barbecue Buffet. Lunch only.
- SteakhouseA-la-carte restaurant. Dinner only. Reservations required.
- Various Bars• Lobby bar: Daiquiri• Lounge bar: Ska• Patisserie & ice cream parlor: Capuchino• Poolside bar with swim-up bar: Marley (**Access to the swim-up bar is restricted to guests over 18 years)• Swim-up bar: Kingston (**Access to the swim-up bar is restricted to guests over 18 years)• Sports bar
- White BayMain Buffet restaurant with live cooking stations, serving international cuisine. Breakfast, lunch and Dinner.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children welcome
- Children's play area
- Exercise gym
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Pool
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children welcome
- Children's play area
- Exercise gym
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Water sports†
- Wi-Fi
† Fees may apply
- Children's poolChildren's swimming pool.
- Children's program, onsiteDaytime entertainment program for children.
- Direct access to a beach
- Fitness center on-siteRestricted to guests 18 years and older.
- Non-Motorized Water Sports- Stand-up Paddle Surfing- Catamaran- Snorkeling equipment- Kayaking
- PoolSix swimming pools, including Splash Water World aquatic parkOffering complimentary sun loungers, towels and parasols by the pool.
- Spa †Renova Spa offering various beauty treatments.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1058 reviews
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May 17, 2025My worst Riu experience
I have been going to Riu Hotels with friends and family exclusively since 2021, and this by far was the worst experience we’ve ever had. The crazy part is that I stayed at Riu reggae (which is 25 min. away) in 2023 and the difference is night and days. There were so many things that went wrong: The service: At many of the other locations that I have been. The team prides themselves in great service to their guests, being friendly, catering to all your needs thoughtfully and fast. This place is very different, their service is similar to the one you will get at a McDonald. For example, the second night we were there, I booked a romantic dinner on the beach for me and my lady for $200. I was told that a photographer would be taking our photos for free in that package. What ended happening was that it took over 3 hours for the surf and turf to come. The shrimp was burnt and the steak was cold. And the next day, we had to pay $20 for each photo that the photographer took. The food was subpar for most part . Jerk Station and sports bar was good tho. At dinners, instead of showing up to one of the restaurants to get a seat, we now had to use the app. The app is very inconvenient and has many limitations. The seats were almost always gone, and when it wasn’t, you were allowed to only seat 2 people. If you are in group bigger than 2 people, it’s best to go the buffet. One of the main things I noticed as well is their limitations on fruits. At the buffet they typically had like around 4 generic fruits. No mangos or local fruits. Several of the food items tasted like packaged food that were microwaved. Entertainment: Entertainment is also one of the places that this place also come short in. There no nightclubs in the resort as they usually have. There’s no white party/ Neon party at the resort either, but they do expect you to travel over 2 hours (total) to Ocho Rios to attend the white/neon party at their resort there. Which is crazy IMO, especially when Riu Palace Montego is way closer. Adult pool in the city evening was the best entertainment they had. Overall, this trip wad a big letdown, and definitely have our family rethinking staying at Rius altogether in the future.
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May 16, 2025I’d definitely revisit
I only spent one night but I’d definitely go back . I didn’t get to explore the entire property but what I experienced was more than enough to have me revisit . I’m doing a Jamaica Trip in 2025 , open to locals and international travelers and I’m considering this property to be apart of the trip !
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May 16, 2025
Amazing place!!
This is by far the best hotel I’ve ever stayed everyone made you feel welcome literally from the first second we walked in we got handed some fruit punch… lovely. The entertainment team are fantastic, Romaine, Mango, Jaguar, Miguel and the whole team are amazing always making effort with everyone and having a laugh. The food also was great and bar stuff I couldn’t fault. Great place I will be back!!
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May 16, 2025
Riu review
Our girls trip to Riu Aquarelle was amazing! We had so much fun. The staff were amazing they make you feel very welcomed like family Rooster and Orlando were our favorite! Rooms were clean, parties were fun. We didn’t get to try any restaurant besides the buffet and sports bar during our stay, everything was booked.
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May 15, 2025Good
The atmosphere, environment and entertainment The check in process was a bit lengthy but shout out to that girl at front desk in the black and white fairly new it seems ,think her name is Hewuinea The lady that makes our reservation come to reality dont remember her name but she is mix fair in complexion (indian) was in full black seem to be a leader she make ur special rose with a splash of peach snap A huge shoutout to our wonderful waiter timar at steak house (dinner) very professional and approachable he is very attentive and observant he is well train fist thing he preceeded with is asking if the table of 8 has (food allergies ) then he attented to the ladies first then male a big shout ou to shamoy the cocktail waitress at kingston bar and ofcours adrian at breakfast buffet he host us very welcoming and pleasant also very attentive in service hes is very swift he also seems to be leader when singing birthday for the quest, big up kimoy our lunch server ,shanel breakfast server and cornel for taking care of my friend at the kingston swim up bar But overal the peron/server that top them all is (Timar) at dinner he deserver a promotion Big up entertainment team very important as well I take reviews seriously because i am in the same hospitality feild ofcourse i am a professional waiter Please let this review reach these well deserve staff thank you. I will definitely return
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryGuests staying at Riu Palace Aquarelle are able to use Riu Montego Bay facilities. Guests staying at Riu Montego Bay are not able to use Riu Palace Aquarelle facilities.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy - IGroups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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