Hotel Overview

Open on May 2024, immerse yourself in the signature All-Inclusive experience RIU is renowned for at the new family-friendly Hotel Riu Palace Aquarelle, where idyllic landscapes come to life. Prepare for an unparalleled experience brimming with entertainment tailored for all ages!

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
Advisory Guests staying at Riu Palace Aquarelle are able to use Riu Montego Bay facilities. Guests staying at Riu Montego Bay are not able to use Riu Palace Aquarelle facilities.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy - IGroups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 201 reviews
  • 4.0 star tripadvisor rating
    Very fun and entertaining

    I was amazed at the level of entertainment at this resort. I went by myself and still had so much fun. This was a true representation of Jamaican culture and the performances were broadway level. The swim up pool was a good addition as well. The only thing I would say is the food was at times tasteless and some of the pastries had too much salt. Add more seasonings to the food and this resort would be perfect! I enjoyed myself and appreciate the effort that they put into making my vacation worthwhile.

    Jul 24, 2024
  • 3.0 star tripadvisor rating
    Wanting to give Excellent

    This trip at Aquarelle was amazing except for the housekeeping. We had to switch rooms due to leaking ceiling and was thankful because the bathroom was not cleaned properly. In the next room the housekeeping was improved but washcloths, tissues and soap were not supplied. Other than that, the staff were amazing on the property but the front desk could use some more training in urgent situations to accommodate the guests.

    Jul 24, 2024
  • 4.0 star tripadvisor rating
    Riu Aquarelle

    This resort was really nice, they are still working at it though. The first room I had smiled like paint and I saw the workers outside painting the halls. I had to change my room because the smell was too intense. They were gracious to give me a new room at a different floor and everything was great after that. The staff is friendly, helpful and kind. The pools were great, the beach was beautiful and the food was good. I Would stay here again. I recommend it.

    Jul 24, 2024
  • 3.0 star tripadvisor rating
    Average... nothing special

    This hotel is a 3 start hotel at best. If you haven't booked yet... book somewhere else. I will tell you if you need an extra night because of flight cancelations they will charge you an astronomical price. Our flight was canceled due to the Microsoft update so we needed to extend for one more night. They charged us $766 for 4 people. Talk about price gouging!!!! We clearly had no choice and they took complete advantage of that. If you have booked you'll have a good time just don't expect much. Check in.... easy and pleasant as it wasn't very busy. Greeted with a rum punch, kids were served juice Rooms... clean and well kept. There's a weird smell upon entering, but you get use to it. The shower floor didn't look all that clean to me. The build up during vacation of sand and hair was gross. The housekeeping staff never cleaned the shower floor even after having the room tidied up. The bar in the room is great. * try to freeze some bottled water to bring with you to the beach and pool area. They only have bottled water in the lobby. You can ask them for more. Housekeeping... they show up in the evening to clean your room. We didn't see housekeeping until I called on the 3rd day. I spilled coffee on the bed and asked them to change the sheets. I thought they would change the sheets for both bed, but nope... just the dirty one. They didn't touch the other one. No sheets were provided for the pull out sofa. I needed to find housekeeping in hallway to get sheets. The second to last night, the housekeeper took the sheets from the sofa and didn't replace them. That night I called 2x and never got the sheets. I needed to go to the lobby at 11pm to get them (it was frustrating to see 12 employees standing around near the front desk). Beach...deceiving. It looks beautiful and I enjoyed my time reading on the beach, but the rocks in the water make it unbearable to swim. I'm talking BIG sharp rocks. Water shoes don't even help because you scrape your legs. Both of my kids refused to swim in the ocean because of the rocks. Pools... overcrowded and HOT Jamaica in July is hot and the water is too. It doesn't help that the pools are small and overcrowded. The adult swim up pool near the family pool was about 10 degrees cooler than the family pool... makes you wonder. The waterslides were fun. The kids loved them. Food... good and plentiful The buffet had a lot to offer. If you eat there everyday it gets sickening. The Italian restaurant and steakhouse were the best! Reservations... annoying You can't get a reservation for the first 2 nights because they are booked. You need to go on the app as soon as you get there and reserve for your third night. They only open the reservations for two days then make you wait until midnight to reserve for the next day. If you show up at a restaurant at 6:45 without reservations they will try to get you in. Staff... pleasant and accommodating You won't be pampered by any means at this hotel, but you'll be taken care of. The entertainers are friendly enough, but you don't really form a connection with anyone. I would say they are more attentive to couples and adults than they are families. Drinks... good The Bob Marley was my favorite. Bring a cup with a reusable straw. The hotel ran out of straws on the last day. They will refill your cups at the bar. Bring: Bug spray Water shoes Reusable cup Sunscreen We heard the Riu in Ochos Rio was much better. Good luck!

    Jul 24, 2024
  • 5.0 star tripadvisor rating
    Family vacation/reunion

    Great time with the family. The staff was great. Very friendly and helpful. The pools were the perfect temperature. Had a blast.

    Jul 24, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.