Hotel Overview

2019 Resort Added Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor. 

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded). 

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Do–a Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property Information

Year Built: 2002
Accessible rooms: 4
Floors: 6
Total rooms: 700

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Current Renovations: Description:

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

The resort will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating 5420 reviews
  • 5.0 star tripadvisor rating
    Amazing stay with great amenities and staff

    We spent a week at the Riu Jalisco and from start to finish it was a perfect stay. The staff were very helpful and quick to make sure we were taken care of and had no problems. And if we did have problems they were quick to remedy the situation. We travelled here with Sunwing and the staff from sunwing, Jorge and Valentina were very helpful and knowledgeable. We did the pub crawl tour with Jorge and it was much better than expected and would definitely recommend to check it out. The food at the resort was fresh and very good, buffets were always full With lots of options. Will definitely stay here again and will look at other Rius when travelling to other destinations!

    Nov 14, 2019
  • 3.0 star tripadvisor rating
    Good choice for kids and large families

    We chose this resort as we had heard about the Kids Club and it did not disappoint us on that score so thanks to all who entertain and supervise kids from all over. A couple staff members were outstanding in their interactions, particularly Susy in La Botana (lunchtime) who brought us a special dessert with the message "good trip" in Polish on our last day. We had talked about me being one of the few Polish people at the resort a few days previous. Impressive initiative. We were also impressed with Alonso in the Buffet on the dinner shift. The man is a perpetual motion machine and a great sport. Todo controlado, amigo! This portion of the review isn't so much about the resort as it is about the customers. DO YOU THROW GARBAGE ON YOUR OWN FLOOR AT HOME, PEOPLE? Honestly, the disregard for the environment and for other visitors was unbelievable. We spoke with Hugo who works Securidad on the beach and he could only shake his head at the behaviour of some/many visitors who left everything -- including dirty Pampers -- on the sand and on the chairs. Riu management could help by providing more than 3 garbage cans for hundreds of people (on the beach) and some ashtrays. It's not surprising that when there aren't any ashtrays people will simply put their butts in the sand. Not brain surgery to grab an empty cup, fill it with sand and make your own ashtray but apparently when folks are on holidays they feel entitled to be oblivious. Same goes for the way some people treat staff at the resort. The message seems to be: I paid to be here, you work for me, now pick up my trash. No. Just no. Bottom line, this is a reasonably priced resort which caters to families and kids. As a result it's probably noisier and messier than others in the Riu family. I would not go back if I wasn't bringing kids but definitely recommend it if you have kids under 12 as there's lots for them to do including participating in each evening's pre-show in the Amphiteatre. Be aware there is only one bank of elevators from the lobby to the floors and if you have a room closer to the beach end of either wing, you'll be taking the stairs or walking quite a long way to and from your room.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Amazing

    Can’t say one bad thing. This was our third time to this resort this year. And already planning the next one. Every single staff member is incredible. You won’t go wrong staying here. Foam party’s every Saturday in main pool is something to look forward to each time.

    Nov 13, 2019
  • 2.0 star tripadvisor rating
    Not good this time Riu

    We stayed 18th Oct to 2nd Nov and have previously stayed in Riu hotels in Mexico, Jamaica and other destinations. We therefore felt comfortable with the Riu brand and thought that we would have a great holiday – how wrong we were. We knew that it was not a 5* hotel so didn’t have massively high expectations and in all honesty there was nothing wrong with the rooms, food etc. and the staff in general were lovely. The problems arose from other guests and the Riu policy of seeming to let guests do whatever they like to the detriment of other holidaymakers. As other people have reported, it was absolute chaos in all areas of the hotel during the period we were there. At least 4 people per day were carted off in wheelchairs so drunk that they could not stand and most were barely conscious, the poor security guards were doing relays taking people back to their rooms. It must be a usual thing as the wheelchair was on standby at all times! The pool was also closed at least 3 times due to people vomiting in it and the pool attendants were going around every day with a bucket slopping down sick poolside where people had been sick on their sunbeds. We tried the beach instead, this was not a relaxing experience either – again large groups of noisy, mainly drunk people who thought it would add to the atmosphere to bring their own large speakers and allow everyone the joy of their choice of music. Evenings were no better, there was no escape at all. Even sitting on our room balcony you could still hear noise from everywhere. Then the joy of hearing people shouting as they make their way back to their rooms – we witnessed people screaming and swimming in the ornamental pool outside of our room at 1am. Guests would then find it amusing to go around knocking on random doors and kids playing in corridors etc. We had meetings with Riu customer services and they said that they would put out extra security, not really sure if this happened, nothing much seemed to change. I also asked about the excessive drinking of other guests and if they had a policy to stop serving when it was clear that someone had had enough but she said that the hotel is sold as all-inclusive therefore they will serve anyone anything with no limits. We witnessed people who could not stand being served more alcohol and even still getting drinks when they had been hauled out of the pool due to collapsing. We tried to move to the Riu Palace and were told that it would cost an additional £600 for the 3 of us to move for the remainder of our holiday. We agreed to do this (it was that bad) but when we arrived at the Palace we were told that they had got the price wrong and it would cost an additional £1000, an amount that seemed excessive. They would not budge so we traipsed back to the Jalisco with heavy hearts. We didn’t expect the hotel to be a relaxing haven but were shocked by what we found going on. If we had wanted to spend our holidays surrounded by drunk groups of noisy vomiting people then I can think of easier and far cheaper ways of doing it.

    Nov 13, 2019
  • 2.0 star tripadvisor rating
    Wonderful Location , Poor Management

    On arrival we checked into Room 6128 a room at the side of the hotel overlooking what could be described as a building site. We then discovered that the air-conditioning was not working and the central fan inoperative, the fridge had leaked water all over the floor resulting in myself slipping, we reported this to Customer services, and requested a room change and was told this could not happen until 4pm the following day. This room should never have been released for occupation in this state. Our first night spent in this room with no air conditioning was terrible. Our second room, on arrival we discovered the safe was not working this was attended to within 20mins of which we were pleased, but then a succession of events started with customer services. We later discovered that the hose from the shower control to the head had a large hole in it, depriving the head of water and that the shower tray was not draining properly, Reported but still no action at time of leaving. Much more to add but no space.And finally on checking out, worst of all, the customer service girl not relising my wife was watching from a distance proceeded to mimic my limp due to a severe injury, limping back to her desk after seemingly discussing us with a colleague, In summery a beautifully located hotel, , but run by management who cared very little about Customers.

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319