Hotel Overview

2019 Resort Added Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor. 

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded). 

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Do–a Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property Information

Year Built: 2002
Accessible rooms: 4
Floors: 6
Total rooms: 700

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Current Renovations: Description:

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

The resort will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 5456 reviews
  • 4.0 star tripadvisor rating
    Cleanest hotel I've ever stayed in !

    Although I'm not a fan of AI but as we hadn't been to Mexico before, that's what we went for, now I know the area I would be happy to travel booking my own accommodation nearer to Puerto Vallarta. I think we made the right choice in Riviera Nayarit as it's not as commercialised as Cancun. Fabulous long beach and it takes about 50 minutes to walk to Bucerias, a nearby village. The hotel staff seemed to be always cleaning..immaculate with regard to cleanliness. The food was good, with lots of choice. My only gripe was the steak restaurant near the beach. The staff at night need lessons in customer service and the steak wasn't up to standard. All the other staff we encountered where very friendly and extremely hard working. A shout out to Nuria at the Asian Restaurant, Ramon and Victor who manned the bars near the stage and to Hugo, beach security who very diplomatically kept the sunbathers 'in line' ! Entertainment not particularly to our taste, but you can't please all the people all the time ! Good to see that the hotel is also frequented by Mexicans, not just foreigners.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Fantastic holiday

    We're 2 start... the holiday we just had was superb, was very aprehensive reading the reviews beforehand but we didn't see any of what was written. The staff work sooo hard and it shows the hotel was spotlessly clean ... food and drink and waiting on staff were all excellent and the animation team worked hard all day over .

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Winter get away

    Just got back from a great week away, ok the flight was long from the UK for one week but well worth it, staff are amazing, rooms are well stocked and clean every day, food was great and you don’t have to make reservations for the other restaurants, the pools are great plenty of beds, swim bar great, the beach is clean and amazing only downside is the annoying sellers constantly walking around selling but you only have to say no thanks and they don’t bother you, we took a trip in to both near towns 😃 the beer is cheap and nice to meet the locals, I would definitely go back, oh and I always pack a little extra to leave the maids but that’s me I do it where ever I go, thanks again RIU for making my stay perfect, one I don’t understand is the negative reviews on here, come on guys your on holiday you make has you want 👍

    Dec 05, 2019
  • 3.0 star tripadvisor rating
    November 2019 visit

    First let me say that we've stayed at the Riu Palace Cabo, Palace Pacifico, Cabo Baja California, and now the Jalisco. More moderate a hotel, but still should maintain Riu standards. THE GOOD... great bartenders, excellent housekeeping, nice pools and beach, good entertainment, and decent food. If you've been to a Riu before, it would align with what you would expect, with a couple caveats, which I'll explain later. THE CONS... beach towel service is way below expectations with rude staff, and the rules on when you can get a fresh towel changing on almost a daily basis. You are allowed to exchange your top wel once a day, to help with the environment (sounds good). Day 1 we could exchange our towel, because our first towel was not considered first day stay. Day 2 exchange no problem. Day 4 (we kept the towel day 3 without exchanging), told no because we were exchanging it in the morning. When we told her we didn't excange it the day before, she then gave us a fresh one, after arguing about it. Day 5 told no at end of day because not allowed to keep in our room, although there are towels hanging on balconies overnight everywhere. Problem is that the pool opens before they open the towel kiosk, so if you are an early riser, you are out of luck. Not enough service staff in the buffet to get you drinks or look after your table. Unacceptable for any Riu. A la carts did not have this problem, if anything, they are over-staffed and some should be moved into the buffet to help out.

    Dec 04, 2019
  • 2.0 star tripadvisor rating
    Awful resort

    Lobby and majority of resort was badly outdated. Flight came in the pm before dinner was served so ate at the "sports bar".Cold, hard hamburgers and hot dogs were in the fridge with no cold artificial nacho cheese. Pretty well inedible. Buffet was great fortunately, other restaurants not so much. "Steaks" at the steakhouse were 1/8" thick and very chewy. Alcohol was all watered down and served with sugary artificial juices. I purchased my own beverages at an oxxo and the mega store nearby. We weren't given the king room we ordered but two twin beds, our dresser drawers were broken, ceiling fan didnt work,a half eaten chocolate bar was found in our freezer , mold in the shower. Water pressure was excellent. Could hear everything through the walls. Faced the courtyard so was forced to listen to the loud music they were playing till 11pm. No separate entertainment area, poor planning. Neighbors above were up before 6am and making alot of noise as if pulling furniture across the floor. Was tired throughout entire trip. Pool had chipped tile and seemed not to get cleaned.beach was beautiful but so many Mexican sellers harassing non stop. Resort should put limitations .I personally will never go to a Rui again as this place was rated a 4.5 and the standards were extremely low. Everything is broken including some of the washrooms,the jet tub in the spa ( which they said broke over a month ago) , every kayak but 2 were all broken. These things are advertised on their website but everything was broken upon arrival. This resort should be demolished and re built entirely. The two guys working the pool were great at making people exercise .I wish there was more good to say about this place.

    Dec 04, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319