General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7976 reviews
7 days in Paradise
We went to Riu Guanacaste in June, 2019. The location of the resort is amazing. The resort is clean and well-maintained. The ocean is so warm. My first impression of the beach was not the best, because of the black volcano sand but then I changed my mind. Beaches are very spacious. Food was very good - lots of choices. They also do special nights: Mexican dinner, etc. Please make sure you book tours. They were so good. Costa Rica has so much to offer. Rooms were OK: clean and spacious. Nothing super extra ordinary. The only minus I would mention: people on the beach always try to sell you something. They approach you several times a day. I highly recommend RIU Guanacaste for your future vacations. You will never be disappointed.
What a lovely relaxing hotel in the beautiful country of Costa Rica. The food was delicious, we didn’t get bored of the offerings from the buffet and I would highly recommend visiting the steak restaurant and Tucan. The hotel is spotless and the bedrooms spacious. Lovely seeing the iguanas and monkeys around the hotel. The gardens are immaculate and the hotel right on the beach. The only negative is that the hotel is quite isolated , but we knew this before we booked, so you need to take a shuttle bus or water taxi to either Playas del Coco or Tamarindo if you want to get out and about. Also there are some great tours available so you can experience the wonderful country and wildlife of Costa Rica. The RIU Guanacaste is a lovely hotel and great value for money.
Booked through TUI and came to Costa Rica for the first time and for the price we payed for the holiday I wasn't expecting much but I was very surprised! Big spacious room with a balcony and air con as standard, plenty of towels in the room, big bathroom. The food was brilliant too, especially the steak house, the steak was absolutely delicious and to say it was all inclusive food as well didn't feel like a cheap cut of meat. Pool is fantastic and kept pretty cool under the searing heat of the sun, drinks were great and the poolside attendants were absolute stars. No issues with any sort of language barrier, all the staff spoke great English and we tried our best to use a bit of Spanish when we could. The beach is also fantastic (people complaining on here that it's not white sand don't realise they're surrounded by volcanos) I personally didn't mind the black sand as I knew that there are volcanos around. Overall very satisfied with the stay and would like to thank all the wonderful staff for making it such a joyous experience. Will definitely be recommending to friends and family.
Overrated & A Huge Disappointment
Overrated. Dated hotel rooms. We took a Uber here with no issues but oddly there were no cars available for pickup upon departure. It’s like the hotel refuses to allow you to take advantage of any outside transportation option and literally blocks any outside vendors from doing business. I saw someone else comment in their review that the hotel felt like a prison camp and impossible to escape from and I agree. Food was subpar (breakfast was the worst option). I noticed quite a few staff cooking without gloves. Including a young lady flipping french toast with her bare hands. Barf! Restaurants at capacity for dinner every evening, with a wait of over an hour. Was feeling under the weather one evening and discovered there was no option for room service, what! Was told I would have to change my clothes at dinner one evening (I had on a swimsuit and long sleeved cover up down to my knees). I didn’t complain nor did I challenge Ruz, but the way he spoke to me didn’t sit well with me at all. I also noticed this policy may depend on your body shape. I saw a less curvier girl wearing a crop top with no issues. Ruz approached me with no greeting and demanded “you need to change.” When I asked him if I could leave my plate at the table and come back for it he’s like “please. It’s dinner. You need to change”. Again, I didn’t challenge him, nor am I complaining about their policy. They may have it for good reason. It’s the way Ruz handled the situation and how he spoke to /treated me. He ignored my guest and I all evening. He barely looked our way until he noticed I had a completed survey at our table with bad comments. Richard saved the day. He apologized on Ruz’s behalf and got us into an alternate restaurant that we had previously been waiting for an hour to get into. I really appreciate his service. Check in was nice. I appreciated the welcome drink (it was juice). The water activities get extremely busy. A heads up that you should book a day in advance would have been nice. The pool closes at 6! No late night dips at this hotel. And the WiFi is weak and constantly asked me to re-sign in. You get a lovely view of the beach from the hotel but otherwise I’d have to recommend staying somewhere else.
Hotel is very nice & clean. The food was good. The evening entertainment was very good. My 3 yr old daughter loved the kids activities & entertainment. Happy I got to stay in this resort. Casino night was my favorite.