General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8343 reviews
Wonderful Two Weeks
Thirteen of us stayed two weeks at this great resort. We had wonderful food, drinks, and relaxation. My room was large and well appointed (4 types of booze, beers, and soft drinks), and had a fantastic view of the ocean. Our group has been traveling together for 25 years, and this resort was one of the best values for the money we've ever had. A special thank you to Mr. Jaffet Sanchez who treated all like kings and queens in the various restaurants. Richard and Sandi were also great. I worked out at the well equipped gym almost every day. I assume the expensive massages at the spa were great, but I'd recommend trying massages by ladies on the beach - only $35 per hour and wonderful! This was our first trip to beautiful Costa Rica and we plan to come back. The Costa Ricans were all friendly and accommodating wherever we travelled.
Impressive looking hotel
My husband and myself visited for two weeks in November. Check in was very quick, our room was on the ground floor facing the eco park, room 10, our room was spacious and spotlessly clean and because of the position very quiet at night when the loud entertainment was on. The room had optics, 2 bottles of water and mini fridge which was restocked every two days but no kettle which we did miss. We found the beds to be really comfortable and we both slept well. There was an iron and ironing board, safe and umbrella stored in the large wardrobe. The bathroom had a walk in shower where there was shower gel and soap supplied but we preferred our own. The hotel and grounds were very impressive and vast. The swimming pool was big with the best swim up bar we have seen with lots of seating areas. There was plenty of sun loungers and shade around the pool, even on the weekends when the hotel was full we never had a problem getting a lounger. The management should think about building another toilet block on the other side of pool because it was quite a stroll to get to the one on the far side of the pool ( no wonder the pool water looked murky on times - used as a giant urinal)The beach was only a short walk and it was great to cool down in the Pacific Ocean. The main buffet restaurant had plenty of choices most days but the weekend tended to cater more for the locals rather than the Brits, etc., which was unfair as we had paid a lot more for our holiday. There were four other restaurants which had to be booked but not until 6 o'clock and to get a reservation you had to start queuing from about 5.30 to get a table, we did eat in all of them, seven times in total and they were all good but our favourite was the ITalian. The booking system for the restaurants is totally unacceptable, for people to have to queue and not be sure of getting a reservation to eat there (if you don't queue you don't get in), and this means the difference between an extra half hour by the pool or an hours relaxation in your room, I think the management need to rethink the way of making reservations. This is not five star treatment as the adverts suggest The evening entertainment was okay but very loud and there was no quiet place to drink except for in the sports bar which we felt didn't have much atmosphere and the waiters weren't very nice. Most evenings we sat in the Filadelphia bar chatting with lovely people we had met. Again on the weekend waiter service to your table seemed to vanish, as the waiters were serving in the theatre, so you had to go to the bar to be met by the miserable faces of the two staff behind the bar (one male/one female). All the waiters who served you at your table in the bar were lovely and helpful. We arrived at the hotel on a Monday and it had a lovely vibe until Friday and then the chaos began from the influx of weekend guests who literally took over everywhere from the pool to the restaurants and it was only on the weekend that we heard noise in the corridors outside our room. We didn't let this spoil our holiday as The Guanacaste is such a beautiful hotel and made the best of the peace and quiet from Monday till Friday but because of the weekend madness we probably won't book here again.
I guess it’s all down to realistic expectations! We had a fabulous two weeks at Riu Guanacaste, great food, great drinks. Met some really lovely people from all parts of the world. I don’t have recent exotic holidays to compare our experience for this trip. I guess we could’ve paid more to go to a more expensive resort in the Liberia locality but wouldn’t have meant we had a better holiday.. who knows?! What we had and enjoyed was so memorable. The staff at the Riu Guanacaste were fabulous. I don’t think I have ever seen so many people working so hard with smiles on their faces all the time. It was a pleasure for us seeing the hotel so busy at the weekends, yes there were a few guests with some challenging behaviour - that’s not the hotels fault though, and it wasn’t really that awful! There were a couple of times at the pool bar where we waited to be served maybe a little longer than necessary where others got served before us but really wasn’t a problem (we were only going back to a sun lounger!), but wasn’t a 15-20 minute wait that I experienced (maybe seemed like it) we soon found a place at the pool where bar staff came round regularly so we didn’t even have to go to the bar! The hotel is immaculately clean, the decor is Spanish/moorish, taps were a bit corroded in places in the bathroom but like my taps at home, I blame the cleaning products eroding them- at least they were clean! Lots of off site trips to choose from. If you don’t want to go with your travel company for offsite trips there are people on the beach offering options. If you don’t want to go with them, just say no, they won’t pester you. So many positives, the wild life around the hotel is amazing, monkeys, humming birds, pelicans and dolphins in the bay. The water taxi to coco beach was such fun we did it twice, dolphins and manta-rays en-route. Diamanté animal conservation park and zip lines literally next door, rain forest and Tempisque river boat trips an hour and a half away. There’s so much to do.. I loved our trip.. can you tell?! If you want full on 5* pay more and go elsewhere, this was great value for what we paid, a thoroughly enjoyable trip 😊 PS take your bug spray and sun cream with you.. the hotel shop is extortionate.. $40 for a bottle of sun cream $30 for bug spray.. if you needed snacks $10 for a bag of Doritos!! Water taxi to coco beach $20 per person- there’s a supermarket and pharmacy there.. Pura Vida 🤗
Worst experience ever
My girlfriend and I booked 4 days over there from Nov 23rd to Nov 26th, expecting to have a relaxing moment while enjoying the amenities that RIU Hotels offer in their advertising (a 5 stars service that was the opposite). Unfortunately, our experience was totally different since the facilities looked neglected, the WiFi signal was very poor, the sauna for men in the spa wasn't working, the big majority of the staff was rude (especially in the buffet restaurants), giving us the impression that they were upset with the guests presence, and the only pool that they have was crowded all the time. But the worst part of the time spent in that place was the room that they assigned us: after a road trip longer than 4 hours, waiting until 3pm to get the keys, and being awake since 2 am in order to travel from our country to Costa Rica, they gave us a room where the toilet was broken, the bathtub didn't have a non-slip mat and the handler was loose, so we choose to report it but after dinner (otherwise we might be over scheduled for the meal). After approaching to the reception, a technician was sent to check the issue and he said that we needed to be moved to another room, since they need to take out the artifact and fix it, we just have to wait for the administration callback which shouldn't take 5 minutes, but, after 45 minutes of waiting we called them and the guy in charge at that time named Yadir told us to take our stuff and move down to the lobby, since he has the key with him (the way he talked was kinda disrespectful), so we did it, and he checked all our information again just like we did the first time, then he pointed us with his finger the path to follow for reaching the new room (according to him, nobody was available to help us with our luggage) just to find a dirty place, with the bed visible used, glasses filled with water at the middle, and no towels. Reason why we went back to the lobby very upset complaining about that situation but that guy Yadir told us to settle down since nobody talks to him like that (imagine it!) so, in addition, we had to argue with him about it and request a solution for all that mess, where the expectation was to have him doing that for us with an apology thay never came. After a long time waiting, we received a so called "upgrade" and we were able to rest until 1:30 am. I don't want to keep on extending with more details, but basically that's why we even thought to claim a refund and move somewhere else far away from that place. It's a shame to travel so far and find that kind of experience in a supposed 5 stars hotel which also left a bad image of a great country such as Costa Rica where the "pura vida" concept really exists, but believe me, far away from Guanacaste and the Riu Hotels.
The Worse experience ever
Travelled in February 2019 and it's taken some time to finally sit and write this review as it still leaves a bad taste in my mouth, Our first impression was the grounds were pretty, so that was the only nice thing I can find that I liked about this place. Our room was on the 4th floor and the toilet was broke and overflowing from the first moment we got there, We called the front desk to be informed the whole floor had the same issue, Didn't resolve the issue. This went on for 4 days. And this was not good as my husband had an issue with his prostrate and required access as soon as required. Which we were told we would need to use the lobby , in the middle of the night. This issue got worse after 3 day and we had to seek the on site Dr which gave . him the wrong medication which worsened his condition. 24 hrs later off to Liberia to a private hospital as he needed to receive emergency medical attention. He had to have a catheter for the duration of his trip and couldn't swim or have anything to drink , it ruined his vacation. Not to mention they told us it would cost us $150.00 cab drive to the hospital in total, they charged our card for each way. I contacted Sunwing once I got back and after fiiing a claim Sunwing did nothing, unreal. unreal . Food was not great, rooms were warm beds were small. So needless to say will avoid this place like the plague. Not to mention would seek out Air Canada travel before I book again with the Carrier that takes no responsibiltiy what so ever,
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319