Hotel Overview

2019 Resort Added Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 
Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Location

Beach
Mazatlan International Airport : 23 miles

Property Information

Year Built: 2008
Floors: 20
Total rooms: 1028

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 4087 reviews
  • 5.0 star tripadvisor rating
    Beautiful property!!!

    The grounds were gorgeous, we stayed in the new section which was great, our room was at a very good location right by the elevators, close distance to the restaurant and pool area. The rooms were very clean, the staff was very friendly and some were very professional at what they do. Over all a great week.

    Nov 08, 2019
  • 4.0 star tripadvisor rating
    Great beach and entertainment.

    Beautiful location, the resort is clean, easy to get around. With two pools in operation when we were there seating / loungers were never a problem. Lots of elevators that worked fine, a lack of elevators was a concern from a review we read prior to going. I mention this so those planning a trip don't worry about it. The view from every room is of the ocean and overlooks the resort. The food was very good with no issues getting seated. Thoroughly enjoyed our visit.

    Nov 05, 2019
  • 5.0 star tripadvisor rating
    Best service at Margaritas

    Marco it’s the best worker at this palace , I’m here for 5 days and have very good experience at this place I recommend come here and enjoy best service and friendly worker !me and my family have good time and very good time ! 🍺

    Nov 04, 2019
  • 1.0 star tripadvisor rating
    Upset

    We have stayed at many riu properties although have never booked directly with them until now and although my family and I enjoy staying at the Riu's I feel completely ignored. Our flights were cancelled and I had to book new ones and add 2 days to our reservation. However after many phone calls and emails my request has gone unanswered. I called the booking team and was told my request would be answered within 72 hours which by itself is upsurd. Yet to make matters worse those 72 hours have passed and still no response. They stated the hotel is full yet I can book at a higher non refundable price with travel agents. Although we are upset I really do hope we receive a response. UPDATE! Shortly after writing this review and emailing the Riu I received an automatic rejection reply. I find it hard to believe that with the 1000+ rooms and my request to add 2 additional days to our reservation in November that it is impossible to accommodate us:(

    Nov 02, 2019
  • 5.0 star tripadvisor rating
    Amazing.

    Great view from every room. The beach is kept immaculate, the food is great and the staff silverback. Highly recommend this place. That’s why we keep coming back and suggest it to others. Look no further for an all inclusive.

    Oct 25, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319