Hotel Overview

2019 Exceptional Values

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19). 


True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining. 


This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). 


Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.


Location

Beach
Mazatlan International Airport : 23 miles

Property Information

Year Built: 2008
Floors: 20
Total rooms: 716

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Current Renovations: Description: ***Important Information For Our Guests***
As of May 31, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring-break-free environment.

At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.


The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.


Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3965 reviews
  • 1.0 star tripadvisor rating
    Gone down hill big time.

    Went to Riu emerald bay about 4 years ago and loved it big time, so much so I convinced my friends for us to go there in vacation. Big mistake, we found out a day before we left that it was under construction and not from the hotel or sunwing. I called sunwing right away and asked for 2 rooms at the other side of the hotel, instead we had a total view of the construction. We were there for 2 weeks on the second week people were saying all the great deals they got because of the construction, we had received nothing so we contacted sunwing, their response is that Riu is saying we weren’t near any construction. Between sunwing and Riu they won’t respond to our emails all we asked for was a credit toward a next vaca. I’m a huge Riu customer but not anymore so disappointed in both companies. These are pictures of no construction

    May 17, 2019
  • 5.0 star tripadvisor rating
    Best Mazatlan Vacation Ever

    We travel to Mazatlan once a year, we usually stay at another hotel, but decided to try the Emerald Bay. Beautiful hotel, friendliest staff and the food was spectacular. Our room was gorgeous, and they helped celebrate my 60th birthday with a decorated room, nice surprise

    May 04, 2019
  • 3.0 star tripadvisor rating
    RIU... there is always some Good, Bad and Ugly

    Our stay was the week leading up to Easter weekend. Which I will definitely avoid in the future. The Good: All rooms have an ocean view. The beach was clean and had plenty of beach and pool chairs. (Until midweek when the locals arrived for the Easter holiday). The large lobby was bright, clean and inviting. The room was a comfortable size with a king bed, bright white sheets, 3 (?) pillows, (why not 4) and generally clean. Bar fridge with beverages. Large closet area with a safe to store valuables. Bathroom was large and roomy. Numerous large pools to pick from on the property. Best feature was the ocean view balcony (with every room). Food was nothing special but we found it to be fresh and hot food was not cold. Last but not least.... the staff were friendly. The Bad: The bed was firm... but you may prefer that. Like most all-inclusive you get tired of the same food, day after day. The elevators were small and frustratingly slow. Hotel rules ask that people not reserve beach/pool chairs but there were so many chairs with personal items left on them by 7 am that it was a challenge to find chairs (in a sun or shade) around 8:30. Many of those chairs sat empty for hours. Therefore... you are forced to play the same game if you want a specific spot. I would estimate that about 1/3 of the beach front property is fenced off due to construction. The area looks like it includes another pool and a children's poool/play area. Also the construction of a new short tower (guest rooms?). It was a little noisy at times but you can sit on the beach if you find it annoying. (Good thing is the construction has to end at some point). They are not overly generous with the bottled water. Or fridge had one 1.5 litre bottle and two smaller personal bottles. (There is more beer then water) 🙄 They only refill it every second day. Listening to many other travellers complain about the lack of response to their request for more water we walked to a local store and bought 2 extra 1.5 litre bottles in case we needed them. ((Which we did). Day 2, I left a tip in the fridge and they doubled our water supply. I repeated the tip 2 days later... no extra water! Day 6 I gave up... thank heavens we had the water we purchased in the closet. Room water is NOT drinkable. There is a sign on the bathroom wall. So why are they so chintzy?? The ugly... I could see the condition of the box springs... not good. I was afraid to look under the the mattress cover so I didn’t. The tub/shower is hazardous and awkward to get in and out of, even using the handicap bars. My biggest complaint is the black mold! First of all... the shower curtain is washable so why not wash it after each guest? It would certainly help fight the black mold growth. I know the humidity is a huge factor but black mold on the grout and sealant around the tub is treatable. I also refuse to use the glasses that are provided in the room because they are not wrapped and sit upside down on the counters. YUCK!! Will I go back? Overall we enjoyed our stay but we’ll try another resort if we ever return to Mazatlan.

    Apr 29, 2019
  • 3.0 star tripadvisor rating
    Almost a great trip!

    We arrived a week prior to Easter...so Holy Week and very much catered to the locals! This was our second visit! We asked for a higher level room, quieter room... we were given 3rd floor and right above the theatre and beside construction! We requested a higher room, they could only give us the 5th floor but they did accommodate higher also with a bottle of champagne which was nice! Our room was clean, bar fridge was broken and sink plugged up, but you can’t beat ocean front as every room has ocean view which is great! If water needed a refill, we asked and they delivered immediately as well as extra pillows! They are very responsive! Beach is fairly quiet but this week was much busier with locals celebrating! Which brings me to why we probably won’t return ...the Mariachi band was ridiculous! This isn’t the hotel band, it’s a variety of locals that come together and form one maybe 3 bands and play (sometimes at the same time) on the beach for HOURS! One night they played from 3-10pm on the beach then from 10pm-6am behind the hotel! Every day at 3, expect them! The solace of the ocean was ruined for us because of them! So many people were frustrated, including some locals we talked to! A bit of mariachi here and there to experience Mexico music is fine but this was way to much! It didn’t sound like they were playing together as they formed the band on the beach! From the rooms it was as if they were playing right beside you, so no escaping as you can hear them from everywhere! I complained to front desk and they said they have no control as it’s a public beach and she said Mexicans love it! A friend who is a travel agent visited there weeks prior and she said the same thing so it’s not just that we were there at the wrong time! We come for the ocean so this was so disappointing! Last time we visited it wasn’t so so bad but this time it ruined this trip for us! Which is sad because... I love all the chairs available on the beach, I love the cleanliness of the beach, I love the rooms, I love the staff, I love the weather! We would definitely return if changes were made!

    Apr 28, 2019
  • 3.0 star tripadvisor rating
    It was OK.

    The food was good. I had $100 stolen from the hotel room most likely one of the cleaning employees. They tell you when you check in that they are not responsible for stolen/missing items so they must know their employees steal and do nothing about it.

    Apr 27, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819