Hotel Overview

2019 Exceptional Values

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 


The impressive Riu Caribe, with its Mayan-style architecture overlooking the crystal-blue waters of the Mexican Caribbean, is the perfect site for a fantastic vacation. Riu Caribe features 506 luxurious ocean-view guestrooms with unique RIU amenities such as a mini-bar and liquor dispenser. 


The 24-hour all-inclusive feature includes a wide array of restaurants, bars, snacks, and beverages, as well as a fun and relaxing atmosphere created by the large swimming pool and a spectacular beach. Facilities include two freshwater swimming pools, a diving pool, a solarium-terrace, a gym, sauna, a steam bath, Jacuzzi, and the Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). 


All meals and snacks are included at Riu Caribe. A hot and cold buffet is served for lunch as well as pizzas, pasta, salads, and assorted desserts. Dinners include buffets and dishes prepared on the spot with a theme buffet twice a week. àla carte choices include Mexican, Asian, and a Grill and Steakhouse. Each room boasts a minibar and liquor dispenser that is replenished regularly. 


The fun, exciting atmosphere of Cancun is just steps away. There is also a plethora of activities in-resort. Daytime activities include table tennis, volleyball, windsurfing, catamaran, snorkeling, and more. At night there are shows, live music, and the Pacha discotheque. The sports bar is open 24-hours!


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has implemented a sustainability system that has met criteria and has been approved by Travelife. All 10 Riu hotels in Cancun and Riviera Maya, Including Riu Caribe, have obtained a Travelife rating of Gold. This is the highest rating in the Travelife Sustainability System implantation. 


Aside from the use of biodegradable cleaning products, the resort uses environmentally-friendly fabrics and recycles organic waste to generate compost conditions. A waste management plan has also been approved by local authorities. This includes replacing small, one-portion packages with bulk products to create less waste and use less trash bags, and appointing a hazardous waste manager who is in charge of collecting printer, toner, and photocopiers. Vegetable oil is also recycled and reused.


An awareness campaign has been started by placing posters of good environmental practices in different areas of the hotel. A Green Book has also been developed, where guests are invited to participate in caring for the environment through the development of sustainable activities. 

Location

Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property Information

Year Built: 1997
Last Renovation: 2003
Accessible rooms: 4
Floors: 9
Total rooms: 506

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: 

Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 8542 reviews
  • 5.0 star tripadvisor rating
    Pretty good!

    We arrived and got an upgrade room! It was a corner suite with a larger room and balcony with an amazing view! Thanks RIU! The food was okay. Nothing crazy special but we found something every night! Mexican restaurant wasn’t really good. Steakhouse is a must!! I loved how interactive the staff were. Service in general was amazing. Beach was always clean and many chairs on the beach. Beach umbrellas were amazing. On Saturdays, you will hear the RIU next door play music loudly until 11pm and later. No time share people that’s breathing down your next! Hotel massage was super expensive but there is a tent to the left of the resort that offered an hour massage for $60! Would come again!!

    May 31, 2019
  • 2.0 star tripadvisor rating
    Never again!

    Beach was beautiful, never had trouble getting a chair. Most of the staff were not friendly or going that extra mile. A few friendly people every once in awhile but some of the bartenders were completely rude! The restaurants were not very good. Buffet was ordinary and never mixed it up. Same food every day. Only saw one show and to our surprise it was LITERALLY THE SAME SHOW we saw at RIU Reggae in Jamaica a few months ago! Only a lesser version. Same songs, same dances, same costumes. Very disappointing for frequent RIU visitors. The gym is the absolute worst I’ve ever seen at a resort. Small, little equipment and the dumbbells are falling apart. Wobbly weight benches and no barbells at all. The foam party was a blast. A must! Elevators were sweltering with no AC and one was broken our entire stay. Very inconvenient since we were on the 9th floor. We had a wonderful time due to the beautiful weather and beach but would not pick this resort again. Our “free” transportation left us. They told us 8:40am. We were there at 8:20 and told we were supposed to arrive at 8am. We had friends that heard them say 8:40 so NOT our mistake! We had to pay $50 for a cab ride because they didn’t offer us another bus. Seriously!? There wasn’t another bus going to the airport within the next hour? We had plenty of time to catch the next bus and they said no. I will never ever stay at another RIU and will be placing a formal complaint due to how we were treated and unnecessary money spent!

    May 31, 2019
  • 5.0 star tripadvisor rating
    NO COMPLAINTS!

    We had an amazing holiday here. This hotel has everything on site you could wish for. It's perfect for anyone and located on a beautiful beach. Credit to the sports and entertainment team they work there socks off. They really do make your holiday. All staff were friendly and helpful. Room was fab on 9th floor, we had connecting room and our room was cleaned every day. Fridges stocked every 2 days. Food restaurants are fab can be repetitive but there is 5 restaurants so cant complain as plenty of choice. Steak house was the best by far. Can we just say Hector from steak house, his table service was excellent. Fast, efficient and great manners. Remembers your drinks! Dont miss the foam party or beach party they are great fun. Lots of pool sports and u have all your watersports on the beach you can book. Beach service and pool service for your drinks was great. Tui Reps are great here. They know the job and really helpful. All round fantastic, experience of a lifetime. Will stay at another RIU for sure!

    May 30, 2019
  • 2.0 star tripadvisor rating
    Wedding

    Mediocre food and bed was like sleeping on a rock with a sheet on it. Not impressed! Poor service and not as displayed on website. Bad form Riu Caribe no way this is a 4 star. 2.5 at most. Door was broken on my sister and sons room safes didn’t work.

    May 29, 2019
  • 5.0 star tripadvisor rating
    Honeymoon

    We have just come home after honeymooning for 2weeks at this lovely hotel. We had the most amazing time. The hotel is fantastic and all the staff cleaners reception restaurant and entertainment team go above and beyond. The food is delicious the drinks flow allday. The room was lovely 821 was ours and was big clean with a lovely view. They really looked after us. A big thank you to all the staff. It was our first time to Mexico and will be going back.

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819