Hotel Overview

The impressive Riu Caribe, with its Mayan-style architecture overlooking the crystal-blue waters of the Mexican Caribbean, is the perfect site for a fantastic vacation. Riu Caribe features 506 luxurious ocean-view guestrooms with unique RIU amenities such as a mini-bar and liquor dispenser. 

The 24-hour all-inclusive feature includes a wide array of restaurants, bars, snacks, and beverages, as well as a fun and relaxing atmosphere created by the large swimming pool and a spectacular beach. Facilities include two freshwater swimming pools, a diving pool, a solarium-terrace, a gym, sauna, a steam bath, Jacuzzi, and the Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). 

All meals and snacks are included at Riu Caribe. A hot and cold buffet is served for lunch as well as pizzas, pasta, salads, and assorted desserts. Dinners include buffets and dishes prepared on the spot with a theme buffet twice a week. àla carte choices include Mexican, Asian, and a Grill and Steakhouse. Each room boasts a minibar and liquor dispenser that is replenished regularly. 

The fun, exciting atmosphere of Cancun is just steps away. There is also a plethora of activities in-resort. Daytime activities include table tennis, volleyball, windsurfing, catamaran, snorkeling, and more. At night there are shows, live music, and the Pacha discotheque. The sports bar is open 24-hours!

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has implemented a sustainability system that has met criteria and has been approved by Travelife. All 10 Riu hotels in Cancun and Riviera Maya, Including Riu Caribe, have obtained a Travelife rating of Gold. This is the highest rating in the Travelife Sustainability System implantation. 

Aside from the use of biodegradable cleaning products, the resort uses environmentally-friendly fabrics and recycles organic waste to generate compost conditions. A waste management plan has also been approved by local authorities. This includes replacing small, one-portion packages with bulk products to create less waste and use less trash bags, and appointing a hazardous waste manager who is in charge of collecting printer, toner, and photocopiers. Vegetable oil is also recycled and reused.

An awareness campaign has been started by placing posters of good environmental practices in different areas of the hotel. A Green Book has also been developed, where guests are invited to participate in caring for the environment through the development of sustainable activities. 


Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property Information

Year Built: 1997
Last Renovation: 2023
Accessible rooms: 4
Floors: 9
Total rooms: 506


Hotel Details


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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 284 reviews
  • 5.0 star tripadvisor rating
    Amazing, perfect, and crazy fun!

    Just a disclaimer that we got an upgrade to the corner suite which is beyond amazing so this review might be a bot biased Beach and view - 10/10 Room- 10/10 Food subjective - 10/10 Staff and entertainment team - 10/10 Drinks- we don’t drink alcohol but tried aome so can’t comment on the alcohol but the non alcoholic drinks were fantastic. Riu parties were crazy fun! People really knew how to have fun It’s also less than 10 mins leisure walk to the playa tortugas ferry terminal to isla mujeres We will be back next april 1000 percent

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Honest review

    Surprised at a review written yesterday that claims the resort is dirty, outdated and doesn’t like Americans. None of those things are true AT ALL! This resort was just renovated last year and is extremely clean and well maintained. Our room is clean and has an amazing balcony and view! Housekeeping did a great job and bring you extra of whatever you ask for. Israel at the sports bar makes the best coffee every morning and is so friendly. Alberto at the lobby bar remembers our drink every night. We have stayed at all inclusives for 20 years and I very seldom write a review, but after reading such a negative one felt I had to. I added a picture of the lobby that the last review called a sh$thole…not so much. FYI, we are here now and loving this resort!

    Apr 12, 2024
  • 1.0 star tripadvisor rating
    Resort horrible do not go

    This is one of the worst resorts I have EVER stayed in. Americans ARE NOT WELCOME. I am not the only one who feels this way. My husband got extremely ill after eating here. The “resort” is run down unkept and frankly old. The staff does not care they are rude and disrespectful. The rooms are outdated. The “resort” is filthy and not regularly cleaned. The cleaning staff hangs out at 8 am chatting for an hour loudly talking in the hallway then supposedly cleans an hour or two later. I swear the floors & toilet were not washed in days. The lobby is a sh$thole, I knew as soon as I walked in this was a mistake. Don’t go here I can’t stress this enough!!!!! Don’t waste you hard earned money! They truly don’t care customer service 0…. This is NOTHING LIKE THE PICTURES. Don’t waste your time or money!

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Well Done at Pleasing the Masses

    This resort does a good job of pleasing all ages. It's impressive how they have so much for kids to do, you hardly notice they are there. There are 3 pools: 1 active with aerobics, games & kids. The middle shallow swim up bar (adult friendly), and a lap pool for scuba, swimming laps, & volleyball. Hard working staff, great non alcoholic drinks, the fun team advertises & recruits people. the sun loungers are nice by the pools & there are sliding shade screens to cover or get an umbrella. The beach is beautiful with soft sand and nice to walk, but the beach chairs are stained & saturated in lotion and oils. So are the pools but they get cleaned every morning. Get to pool or beach early for best pick. The is a sewage smell at this resort that can be strong in some places like the outdoor restroom and in our bathroom. Not sure why bathroom has a silhouette window. it limits restroom privacy. The grounds are beautiful & clean. The beach bar always has fries, hamburgers & hot dogs, but also rotates fruit and proteins. The grilled chicken is delish. The buffet is better than all the restaurants in my opinion. The Riu Party was spectacular and safe fun at the resort.

    Apr 09, 2024
  • 3.0 star tripadvisor rating
    Good and bad

    In General, hotel was good. The lobby was not air conditioned, and quite humid. They did have a Sports Bar that was air conditioned and quite nice. It was open 24 hours for coffee, snacks and drinks. We booked our trip in Sept and asked for rooms near each other. We were assured they were - on the same floor, but 3 hallways apart. The part I did not like was the lounge chairs at the pool. I broke my arm a month before, and was fine for travel. I could not sit in the super low lounge chairs without help, and could not get up either. They need to put some straight up chairs with tables near the pools. Our hotel was the "party" hotel for all the Riu's. They had the parties (all other Riu hotels could free shuttle in.) Aside from that which was truly crazy and loud, there was absolutely nothing to do at night - nor any entertainment in the lobby. There were 9 of us. 6 of the 9 got the Noro virus. So, all in all - we would not return.

    Apr 07, 2024

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