Hotel Overview

2020 Resort Added Values

Honeymoon: Late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 spa credit per adult (restrictions apply).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity. 


This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon. 


Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar. 


Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort. 

Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 11794 reviews
  • 5.0 star tripadvisor rating
    Staff

    Just bac k from our stay in room 836 great view from balcony this hotel has the most friendly staff I have experienced from any hotel I have stayed world-wide it would be unfair to name as never met any who did not try to make you happy I would recommend this hotel

    Jan 17, 2020
  • 1.0 star tripadvisor rating
    Terrible place to stay

    There is no privacy in the rooms. Beds were supposed to be double. Super single at best. Noisy. Food was terrible. The snack bar had the best food. People at buffet were pushy and obnoxious. I will never go back to this resort.

    Jan 15, 2020
  • 5.0 star tripadvisor rating
    The Perfect Holiday!

    Me and my fiancé stayed at the Riu Cancún for a couples holiday for two weeks. We was a bit worried reading some of the negative reviews but it was absolutely faultless. We had a first floor room on the quieter side of the building, we could still see the sea from our balcony. The room was spotless and the cleaners even put cute towel animals on the bed every few days. Wherever you turned there was someone cleaning the hotel, everything was kept on top of. The staff in the bars were amazing, they brought drinks to your sun lounger and came round regularly, you didn’t even need to move from your spot. The restaurant was really good, plenty of choice even with dietary requirements. We tried both the steak and Italian restaurant, we really enjoyed both. The infinity pool was really good, we enjoyed the poolside entertainment. I would 100% recommend this hotel to anyone visiting Mexico! We had an amazing time.

    Jan 14, 2020
  • 5.0 star tripadvisor rating
    Paradise

    2nd time here and can’t fault this hotel though had issue with room type but probably more to do with travel provider, level 13 balcony view very poor with wall blocking any views, had to pay upgrade, much dearer than last time but worth sacrificing couple of excursions for pool view room. Love the food, love the location and staff can’t do enough to help you. Pool entertainment always good value. Will return again hopefully next year

    Jan 12, 2020
  • 4.0 star tripadvisor rating
    Christmas week at the Riu Cancun through TUI

    We arrived at the RIU Cancun on the 23rd of December to spend Christmas week. As we arrived at the hotel, we were able to check in very quickly, however when we asked for a room with a view we were informed that as we booked through TUI, we only get a room on floor 2 or 13, neither have a view due to brick walls and trees, the only option we had was to pay for a room upgrade, however as this was Christmas week, only very expensive rooms were available so we decided against the upgrade. Once in the room we were shocked to find we only had 1 bed for ourselves and our child. When we asked for a room with two beds (As was on our TUI booking), we were informed none were available even though we had booked 18 months in advance. We were however provided with what can only be described as a Hospital/Camp bed which was brought to our room and was desperately inadequate. The room itself was very dated, had a very old dirty fridge which was noisy and leaking, plus the air con was musty and the filter full of dirt. The rooms are far from the 4 star’s TUI advertise or the 5 star’s RIU advertise and were more suited to a 3 star at best. Looking at other rooms which are mainly booked for the American clientele, the rooms are fresh, modern, newer fridges, thicker mattresses, new TV’s, good air con, worldwide/USB adapters in the walls and more a 5-star standard. All rooms have optics and fridges stocked up daily, however. Overall the rooms are very disappointing if you are a TUI customer, otherwise if you are not you should be very happy. Other than the rooms, we had no complaints. The facilities were exceptional, service and attitude of the staff fantastic, great beach/pools, and great selection of food. Below is a quick guide to what we thought… Food/Drink. The restaurants were fantastic. Tip, try the Japanese, it was our favorite, however the steak restaurant was a little disappointing. The rest were also very good and the buffet restaurant had a great selection. On Christmas eve, RIU do a Christmas meal which is amazing. Drinks were also good. Another tip is to ask for branded alcohol. Usually you will get the local stuff which on most occasions is very good, however if you ask for the branded drinks, you will also get this. We noticed Prosecco was not on the drinks menu, however it was available. If you want something but it’s not on the menu, just ask, the staff will always do their best. Bars. Throughout the hotel you will find many bars. We liked the Lobby bar and the corner bar the best as these were overall quiet and good for families. Rooms. Through TUI you get a room on floor 2 or 13 only. These are dated, smelly, and have the oldest equipment in them (Fridges/TV etc). They also are not serviced to the same standard as other rooms, have poor A/C, no view and have mold on the shower sealant. Rooms not booked with TUI are much better quality. Beach. The beach was great. Clear water, very little/none seaweed (cleaned early each morning), amazing soft white sand, and very clean. We got a bus to the Cancun letters ($1) and the beach there was also good, bigger waves, very long, and nice sand (not as soft as at the RIU) TIP Get to the Cancun sign early as queue’s get very long. Pools. The pools were great. To the right of the hotel you will find 2 infinity pools. These are big, clean and very quiet, great for kids and families. The only negative is they are the coolest pools . There is also a swim up pool bar with chairs and tables built in (great for photo’s), a lively pool set up for games/aqua aerobics, but also has sun loungers in the water and has vey warm water due to it being shallow, and then one more infinity pool which is again quite warm. TIP The sun beds towards the border of the beach get the sun for the longest time however these go fast. If you want these, put a towel down about 7:15am Entertainment/Kids Club. The entertainment team and kids club were fantastic. These people work exceptionally hard and are very friendly. They made the Christmas holidays even more special for the kids. Hotel Grounds. 2 of the 4 lifts were out of service for the week we were at the hotel which made a long wait for the lifts, however as we were on the second floor it didn’t bother us. Other than our room, the hotel is kept to an extremely high standard. The lobby is immaculate, bars/restaurants in great condition, pools/beach area safe/clean, and all the grounds in superb condition. We had a fantastic week at the RIU Cancun and would visit again (not through TUI but independently which would be cheaper and ensure we had a better room). The room issue we accredit to TUI and not RIU (I will be posting a separate review on our overall TUI holiday), so overall, we would rate our stay 5/5 if it wasn’t for the room, so unfortunately give it a 4/5. If the room is a massive issue for you, book direct with RIU and get separate flights (TUI or Delta/American Airlines/United/Southwest all via USA, Sunwing/Westjet/Air Canada via Canada). The RIU Cancun can arrange a safe, fast and inexpensive Airport Transfer which is everything a tour operator would do, but this way you save money and get a better room. TIP The hotel has a Customer help desk in the lobby which is just like having a rep onside each day every day. They are very informative and speak good English. I will post a hotel walk through video on YouTube to show the hotel/pools/beach etc (YouTube Channel Travel Capture, Hotel RIU Cancun walk though tour)

    Jan 12, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319