Hotel Overview

2019 Resort Added Values

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity. 

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon. 

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar. 

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort. 


Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 11510 reviews
  • 2.0 star tripadvisor rating
    Not 5*

    More like a 3* Spanish holiday then the luxury thats promised. Food mediocre but edible, drink cheap booze , beer was cheapest in Mexico no alternatives,Smirnoff on request only top shelf drink available and hardly top shelf. Hotel itself is grand for a 3* pools are grand waiters very nice. Pool entertainment are brilliant only thing music would be off sometimes or real low kept changing. Would look for another hotel if i return , but wouldn't have a problem staying again if the price was right.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Another Classic At the Riu Cancun

    I can’t speak for other people’s experiences (I’ve read reviews), sometimes you just gotta BE the party. I understand if that’s not what some people are about but I’ve read so many frivolous comments aside from a maintenance/cleanliness issue, why even bother, stay home! Food was a 4 out of 5, entertainment was a 4 out of 5, the staff was 5 out of 5. Like I really didn’t have any complaints. This was my 2nd time here within 5 months. Location is perfect for partygoers; the party strip is 7mins away walking distance, and it’s safe. I just may be right back here in February again for my birthday.

    Aug 13, 2019
  • 3.0 star tripadvisor rating
    Lovely hotel but not for families

    We stayed at this hotel on the recommendation of Barrhead in Aberdeen, as according to the travel agent “It’s a great family hotel with loads of activities for kids”. I will NEVER book through them again. We had two rooms booked, to be adjoining or next door as our children 12 and 14 were in one room. We were placed on floor 4. Our sea view was a sliver if you leaned over the balcony and four doors apart looking onto a wall! We went straight to get this changed and it appeared that everyone from our coach was back doing the same. An hour or so later we were placed on floor 13 with adjoining rooms and beautiful sea view. The hotel is clean and staff are very friendly. The food was great with a huge selection for everyone. This hotel however is not geared up for families and is very much a party hotel. We ended up going to the beach everyday, as two pools were full of 18-30 groups partying, Coco bongo dancers with foam party and twerking comp on a mon (fun but not for my 12/14 year old). Our daughter caught an ear infection on day 2, we think from the quiet pool (there was a film of sunscreen on top of the water). I understand this is difficult to avoid, but it then restricted us to only the beach. Finally, the gym is ok but very old equipment. My husband used a machine which snapped and he really hurt his lower back. When he asked to speak to management the guy at the desk brushed him off by saying “the gym is sub contracted out and nothing to do with the hotel”!! Id recommend this hotel to couples and groups as it’s lively and fun but not for families.

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    First time in Mexico

    Not long returned from an 11 night stay with my partner and another couple all aged 23-26. We had the best stay and we absolutely loved the hotel and couldn’t fault it. Gorgeous view from the 6th floor room 😍 lovely to wake up to the sea every morning. Food was great, always a huge variety in the Buffett restaurant. Leonardo was the best at making omelettes! We visited the Steak restaurant twice during our stay and enjoyed each time, gorgeous steak and burgers! Shout out to Sil Vino who squeezed me and my partner in when the restaurant was very busy, much appreciated 😊. My favourite bar in the hotel was definitely the swim up one where you could enjoy drinks sat in the pool! Especially loved the mango tangos. Want to thank the sport and entertainment team for being absolutely brilliant at their jobs! I noticed they worked very long hours from morning till evening and always had smiles on their faces. They tried to get everyone involved in their activities, remembered people’s names and made sure guests were always happy 😊. Big shout out to Fernando and the rest of the team, you’re all great at what you do 👏🏼. Only negative comment I’d say about the hotel is the rooms need a bit of a freshen up and a couple lights didn’t work. Some fresh paint would be great! This didn’t bother us too much as we didn’t spend much time in the room. Lots to do in and out of the hotel as it’s very central. Coco bongos and a trip to Isla Mujeres is a must. Thank you so much TUI and Rui Cancun for a trip to remember 😊.

    Aug 10, 2019
  • 5.0 star tripadvisor rating
    Already planning my return!

    Where do I begin, the two weeks I spent here I had the time of my life. Starting with the pleasant and easy check in, the clean and spacious rooms, the huge variety of food and the entertainment everyday it’s hard to fault this hotel. The staff were always so friendly especially the sport and entertainment team who were always making sure we were having a good time. The entertainment at night time was certainly a good laugh especially when we were chosen to join in on stage! Being a fussy eater I was worried about the food before I arrived but I was very pleasantly surprised. The choices in the buffet were amazing, something different to try everyday. Another one of my favourites was the steakhouse- delicious burgers and ribs aswell as extremely friendly waiters. Overall this was a holiday I will always remember thanks to Hotel Riu!

    Aug 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519