Hotel Overview

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity. 

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon. 

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar. 

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort. 

Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The state will be charging a sanitation tax of  $3.82 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Adults only as of December 24th 2024

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13725 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Recent Inclusive Vacation

    This was our first Mexican Trip, particularly, in Cancun. Everything seemed good, - service, foods, drinks, activities, entertainment etc. the resort was clean and the service was very good. Staff, were, courteous, helpful and friendly. Few things, were not to our satisfaction. One is the sound proofing, you can hear the conversation of the next rooms. Two, the water in the washroom was not warm enough. Otherwise, we had a pleasant and enjoyable stay.

    Nov 08, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Riu Cancun

    My first impressions were let down a little due to the unpersonal check-in procedure, a welcome drink should be offered, after a 10 hour flight from the UK. Rooms are Ok, look dated and need an upgrade. Shower worked but took 10 mins to get hot then went hot/cold all the time. The beds were massive, really comfy and changed every day. Mini bar was good and well stocked. Other than that no other issues with the rooms. The lifts were really bad, we were on the 5th floor and nearly always took the stairs. As there are only 4 of them and at one point only 1 was working. Sometimes there were 20people + waiting for a lift. The pools need a good clean. We spent most of our time by the pool near the buffet and the tiles on the sides were grimy and in the pool they used for the games the water was murky. The pools aren’t cleaned regularly enough. The swim up bar left my bikini stained yellow in colour. The food was really nice, never had one issue with it. The buffet was always full, lots of choice and always hot. We went to the Italian and the steak restaurants. The steak restaurant was the best and we had a fab meal there. All the restaurants can get busy so go about 7ish. Any later you’ll have to wait for 20 to 30 mins for a table. The staff couldn’t do enough for you. They made our holiday so much easier. As we had the edge of storm Milton, we felt the communication was spot on and they prepared really well for it. In the buffet our drinks were always filled as we finished them. Plates taken away straight away. Cannot fault them. The entertainment team were fantastic, made us feel so welcome and always tried to include everyone in all the activities. Always said hellos and goodbyes. Amazing. The beach had a battering from the recent storm and some of it had disappeared, but the sand and warm sea definitely made up for it.There was a lot of military walking around the hotel and on the beach. This is a very lively and loud hotel, in my opinion isn't suitable for young families, perhaps that's why they are changing to adults only at the end of 2024? We did enjoy are stay there however, would we go back.......I'm not sure. Perhaps we would try another hotel in the area.

    Nov 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome vacation place.

    Value for money.. It's a good hotel for vacation.view, staff, food, drinks everything was upto the mark.

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Trip to Cancun

    Trip was decent, the parties were amazing, the only issues we had was with the beds , they were uncomfortable to sleep in. The drinks were too sugary too but other than everything was great from the staff to the servers.

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Riu Cancun

    The hotel was clean. Food was amazing. Staff helpful and friendly. However, we were originally on the 13th floor and some of the lifts were out of action. The queues for the lifts were really long o we had to keep using the stairs which I found difficult due to arthritis. I mentioned this to the Tui rep who got us moved onto the first floor. Although the room were clean they could do with some cosmetic work and updating. Overall though, it was a great hotel.

    Nov 03, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.