Hotel Overview
The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.
This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.
Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.
Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13751 reviews
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Dec 02, 2024Riu Cancun
Staff was very friendly Service was great Food was good Not enough beach chair And the mattress was difficult to sleep on- too hard Thanks
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Dec 01, 2024Riu Cancun Extremely Poor
To start on a positive note the staff were outstanding and that's the only good point. This hotel says 5 star but believe me it struggles to be 3 star, the rooms although very clean they are extremely basic and like the whole of the hotel all seats are covered in plastic. The main décor might be smart trending but just looks tacky and outdated, not what you expect from a 5 star hotel. This hotel is a wild loud party atmosphere which attracts loud party animals, not the place to visit if you want a relaxing holiday. I've been to this hotel before and its now a complete contrast and will never visit this hotel again. The food was well presented with lots of choice but after a while it got very repetitive and as for the specialist restaurants in our opinion the food was very poor, especially the so called rib eye steaks, more fat than meat. The hotel is kept spotlessly clean and so are the outside areas but this again is down to the staff. Rated extremely poor unless you want loud.
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Nov 30, 2024Old, worn and Tired.
Be warned, the RIU Cancun is a long way short of 5 stars. At best it's an ugly 3 star. I visited the RIU Cancun for one day, having last visited in 2007. In my memory, the hotel was beautiful and clean, modern and spacious. I was excited to show my partner (who hadn't even met me in 2007) the location of many a legendary holiday memory. Walking in to the lobby, I was immediately underwhelmed and noticed the hotel was now really worn and grimy. We hit the small bar to the back right of the lobby, which was again grimy and old fashioned and I saw wasps and flies in the sugar and fruit. I couldn't quite believe it. The entire hotel now feels like a crappy budget hotel. The restaurants look dingy, some window and door panels were cracked and covered in an awful dark blue film, the pools look tired, and the beach was also looking worn, perhaps damaged by recent hurricanes. Maybe it all felt so ugly because we're staying up the coast at the newly refurbished RIU Caribe which is a little more expensive. But the difference in quality is enormous. Perhaps the rooms are nice? But if the lobby has dirty carpets, broken window panes and generally disheveled, so you want to risk it? My bet is you'll have a better time I'd you book a more modern hotel with less available facilities. Especially as the pool and abr area of the Cancun appeared to be busier than it could capacitate. I'd rate it lower but I didn't actually see the food or rooms.
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Nov 28, 2024All was good
Great view, nice location, service was good Only 3 of our group had their phones stolen on different days and spots
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Nov 28, 2024
First class vacation
Returned from a great 2 week vacation last night on the 27th of November. From checkin to checkout everything went great. My wife and I both in our seventies were a bit wary as the hotel is described as party central, there was lots of partying around the swimup bar but nothing outlandish. If you wanted a quieter day there is a small area at the side of the hotel with 2 pools and a small beach. We used both. The staff were great and were always pleasant and Very helpful. The food at the buffet and the international restaurants was good. All in all a great vacation and we are already considering return early next year.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.