Hotel Overview

2020 Resort Added Values

Honeymoon: Late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 spa credit per adult (restrictions apply).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity. 

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon. 

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar. 

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort. 


Cancun - Beach
Cancun, Mexico (CUN) : 12 miles


Hotel Details


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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 11853 reviews
  • 5.0 star tripadvisor rating
    Boys Trip to Cancun

    The Riu Cancun was great. Food was awesome and the all staff were all very friendly. The Animation team made the trip with the activities and shows put on around the resort. Would definitely recommend.

    Feb 20, 2020
  • 3.0 star tripadvisor rating
    Friends 40th Birthday

    I’ve stayed at the Riu chain of resorts many times all over the carribean. I am a travel agent and referred my friend as well as her family and friends to come to Riu Cancun for her 40th birthday. The entertainment was substandard for what I’m used to from them. I was also disappointed with the food choices. There was not much variety day to day. Lastly a wait staff person told one of us to “shut up” more than once when requesting to speak with wait staff management. He did this in front of other guests as if it were acceptable. The hotel gave us a note with a water bottle and a bottle of some cheap champagne as an apology. The thought was nice but definitely didn’t take away from the action or embarrassment felt. I’m always referring people to this chain and have another vacation booked to visit another one in June. Definitely reconsidering sending my clients somewhere where they will be talked to that way.

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Wedding Anniversary Celebration

    My husband and I, have traveled many years to different resorts on this special occasion. Our wedding anniversary.The experience was a different one at The RIU CANCUN. The hotel is beautiful, minutes away walk, to the exciting Cancun fun night life. Awesome beach, clean pools,exceptional food, room are spacious and always clean. We really can't pinpoint any one in particular,the whole crew went above and beyond to meet our needs in every department. Though,I do remember Rosalia at Turquesa restaurant, always with a smile and ready to serve you. When, we got to the room, there was a beautiful letter, with best wishes on our special day, also a bottle of champagne and a fruit platter. I was very much appreciated. Thank you so much, for making our days at the hotel,an unforgettable experience. Laura Perez, Room Division Manager, is very professional Manager, our safe deposit box couldn't open,she immediately solved the problem. Will definitely recommend this property to family and friends. Thank you all!!!! Cordially, Jose & Alicia Diaz

    Feb 17, 2020
  • 2.0 star tripadvisor rating
    Not to be compared with Riu hotels elsewhere

    Be aware if booking with Tui that the rooms are standard. Upon arrival we checked in and was given our room key to find the balcony had a 4 foot wall in front of it and the top of palm trees to look at and it stunk of mould, even the drawers stunk. See the pic. I had read about this on trip advisor after i had already booked and went into the shop to request that we didn’t get one of these rooms located on the 2nd floor and had also emailed the hotel as this holiday was a special trip to celebrate my milestone birthday. Seems my request was ignored. We went straight back to the front desk to request a room change the receptionist wasn’t surprised to see me and told us as tui only book standard rooms the only other option was to upgrade at a cost of £365 and gave us keys to 2 rooms to look at One on the 5th floor which had only a partial sea view, the other on the 8th floor. We had to pay coz i wasn’t looking at a wall for the next 2 weeks. The beach pic is of the view from the 8th floor. I was also told it was low season so they could have accommodated as there were plenty of available rooms. 2 and a half hours later we settled in, not what you want after a 10 hour flight. This hotel is not to the standard of Rui’s i have stayed in before and i would definitely not rate it as a 5 star and neither would i return. There are no tea/coffee makers in the rooms and no room service. The beach is thin with rocks as you enter the sea and come mid afternoon the sun disappears as its blocked by the building. The food is the same every day, gets a tad monotonous after a few days. It can get rowdy which is understandable due to the location. The staff are really friendly on a plus note and security is good. The nightlife is about a 10 minute walk away. You can also use the facilities at Riu Caribe which is a 10 Minute bus journey away. The beach is so much nicer and personally i think the food is too, i wished i had booked in there instead.

    Feb 15, 2020
  • 4.0 star tripadvisor rating
    Great time at RIU

    We stay here with our adult children. This was our first time in Cancun and also an all-inclusive hotel. • Food - Could not complain about the food, it was amazing at all restaurant • Service – fantastic • Pool - Had a very party theme music was very lound, which wasn’t really our scene. However good for people watching :). The day we were leaving we seen that there was a more out-of-the-way pool which could have suited us better. Saying this the beach was amazing the water was clear blue and perfect temp. • Rooms – Average -beds were nice. Due to the humidity the curtains did have some stains on them which could freak some people out I suppose. • Location – Good - small walk to the main entertainment area. A fun local bus ride (which was an experience to have) to the shopping district. Over all had a great time at the hotel and would recommend if you are young or young at heart as it has a bit of a party theme in our view. Saying that there were families there with young children. We are Australian so it was a new experience for us.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319