Hotel Overview

Explore The Ritz-Carlton, San Juan and discover world-class amenities and a breathtaking Caribbean nation that's steeped in history and surrounded by the warm waters of the Atlantic Ocean. Located on eight acres of pristine beachfront property in Isla Verde, Puerto Rico, this hotel provides guests with an unforgettable escape. Whether spending the afternoon walking the quaint cobblestone streets of Old San Juan or shopping high-end boutiques on Ashford Street in Condado, The Ritz-Carlton, San Juan eloquently combines the old and new. This luxurious beachfront resort is ideally located 15 minutes from historic Old San Juan.

Escape to The Ritz-Carlton Spa, where the accommodations and the soothing rhythm of the ocean inspire renewal. Relaxing therapies are designed to soothe the soul and rejuvenate the body. Featuring 11 treatment rooms with the most advanced skin and body therapies and salon services, the spa offers a rejuvenating experience unlike any other. Pamper yourself in the largest and most sophisticated spa of its kind in Puerto Rico. Even the kids can enjoy a spa day. They'll be introduced to the importance of self-care and well-being with a variety of services.

Offering the perfect blend of tropical waters and high-rolling excitement, The Ritz Carlton, San Juan features Puerto Rico's largest and most vibrant gaming facility in the bi-level casino. Additional features include four restaurants, four bars, 24-hour room service, live entertainment, a 7,200-square-foot swimming pool, two lit tennis courts, and the Ritz Kids Activity Program.

The 416 exquisite rooms are a well-appointed retreat featuring lavish amenities such as Frette linens, goose-down bedding, oversized terry cloth bath towels, and sumptuous marble baths. This is the luxury oasis of your dreams!


Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International : 5 miles

Property Information

Year Built: 1997
Last Renovation: 2015
Accessible rooms: 1
Floors: 10
Total rooms: 416


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.
Advisory A mandatory hotel-imposed resort fee is included in the room rate. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

No name changes allowed. Reservation should be cancelled and rebooked.

General Information -Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. Resort Fee and room taxes are included in vacation price.

Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.

Transfer Policy- A price may display when children stay free, if your vacation includes transfer to your hotel.

Resort Fee Inclusions:
• Complimentary use of the Spa Fitness Center
• Access to 800# calls
• Local phone calls in the San Juan Metropolitan Area
• High-speed and wireless internet access in all guest rooms
• Limited services at our 24 hour Business Center
• Wireless internet connection in public areas, at the pool and on the beach
• Beach chairs, towels, & umbrellas
• Use of the tennis courts
• In-room coffee and tea
• In-room bottled water
• Participation in the following activities (weather permitting and based on availability): Selection of Daily Fitness Classes

The above list may not be comprehensive. The hotel can provide current inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 3268 reviews
  • 5.0 star tripadvisor rating
    Ritz Carlton San Juan Rocks!!!

    Family and I stayed here prior to the devastating hurricanes that damaged so much of the beautiful island of Puerto Rico. Service was impeccable. Staff was friendly and helpful. Amenities were extraordinary. Definitely a place to revisit to be pampered and treated like royalty. After major renovations I believe this hotel is set to reopen in October 2018. We returned to Puerto Rico for vacation in July 2018 and they were still working on this property so we had to stay at a comparable hotel nearby. Can’t wait to return and enjoy ourselves again.

    Aug 19, 2018
  • 3.0 star tripadvisor rating
    Not up to Ritz standards but very nice

    I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice property.

    Aug 08, 2018
  • 4.0 star tripadvisor rating

    We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI

    Aug 06, 2018
  • 5.0 star tripadvisor rating

    We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the guests where pleasent and friendly the choice of activities was pretty decent and our room was comfortable only thing I would do differently is book a balcony WARTER front view. I can’t wait till it’s up and running again. HENRY AND TYLEAH JOSEPH 🤗😍🙌🏽

    Jul 31, 2018
  • 4.0 star tripadvisor rating
    Lovely oasis in San Juan

    My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait to go back. Our hearts go out to the people of Puerto Rico and we pray for a strong recovery.

    Jun 04, 2018
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319