LocationSt Lucia - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3018 reviews
Very very good.... the staff welcome you like family
We just came back from being married in the Rendezvous. A wonderful happy, happy time. The hotel staff and in particular, Sandra the wedding planner couldn’t do enough for us. Two hours before the wedding I was lying on the beach wondering why people get so stressed at weddings. One hour before the wedding there was a tropical downpour and I wondered if all our plans would be washed away - but Sandra assured me that we would wait for it to stop and all would be fine. It was. They added little surprises which I won’t tell you about because it will spoil the surprise - and it was those little touches that made it feel so personalised and so magical. Sandra even came and found us on the beach on our last day to give us our photos to save us going to collect them. She organised everything - literally all we had to do was send documentation in advance, chat through our preferences then just show up and say ‘I do’! I will never EVER forget it. I hope that what follows will give a balanced review of the ‘holiday’ aspect of the trip vs the wedding which was perfect. People: I was really impressed by all the reviews on here that name check key staff members. When I arrived I was even more impressed by this because none of the staff wear name badges so the reason you know them is because they invest time in getting to know you and building relationships. I felt like I knew many of them before we arrived just from reading the reviews and it made for a lovely connection when we got there. So many great characters who engaged with you and brought you cold towels, ice pops, water, cocktails, fruit kebabs on the beach without asking, also brushing and tidying up your lounger when you were at lunch. Most importantly to us - they seem happy in their work. So kudos to the management team for creating a brilliant work culture where people can be themselves. We have stayed in more beautiful, more luxurious places with miserable people and we know what we prefer. Of course, in any situation there may be one person who forgets your order or isn’t quite as friendly as others but across the whole the service was terrific. You also see guests arriving and hugging the staff as they arrive as they are returning. So many people come back to this place which is a real testament. Room: We had a seaside suite which I absolutely loved because it had a big veranda and corner sofa, which I loved with my morning coffee before the world woke up.... although we were so close to the sea that on a couple of occasions I just walked straight down to the sea in my Pjs and drank my coffee whilst paddling! A couple of folks mentioned that the seaside suite didn’t feel very private as a few people walked past - but it didn’t bother us. The room was fab and comfy (beds particularly so) and good air con. Nice big fridge. His and her sinks in the bathroom and lovely big bathtub. Good charging points and usb plugs. Plenty of storage space. We were at the most Southerly part of the accommodation - so nearest the airport. Didn’t bother us at all. I think no more than 4 or 5 planes (little ones, not jumbos) took off a day - throughout the whole day (none at night). Food and drink: Malabar restaurant was our favourite - and you have to accept that you can’t go every night and it needs to be pre-booked - but you can do this on arrival. Same for lunchtime - pop in, put your name down and they will find you on your lounger when the table is ready. We just took a ‘Caribbean’ approach to it and waited until it was ready. I do think they need to expand it as it is so popular during the daytime as well as evenings I can imagine that it might disappoint some people that they can’t go when they want to. It was also closed for a private function on the Friday night which was disappointing for us because we wanted to enjoy our last night there. Interestingly the Terrace restaurant was very good too - so whilst I was feeling it was going to be a poor relation to the Malabar - you have the lovely views and proximity to the ocean and open air that makes it a good second. And also an a la carte menu which we prefer to a buffet. The proportions were nice and balanced and quite small (which we LOVED) but plenty of extras if you’re still hungry. The wine was so generous. Big carafes or whole bottles without having to ask. Really good attitude. Other AI hotels get this so wrong - but the Rendezvous was really, really generous. They are more than happy for you to take a bottle and ice bucket back to your balcony if you want to. I can be a bit picky with my wine and if I wanted to, I could have chosen from the non AI list and paid extra but I was happy enough with the AI red and white choices each day. Rose was a teeny bit sweet for me but we adapted!! I wasn’t keen on the Trysting Place. Food was wonderful as it was everywhere but it wasn’t my cup of tea. Previous reviewer captures it well. Just felt a little old fashioned and tired. Piano bar was fun and lively on the occasion we tried it for champagne hour and we went twice for an after dinner cocktail - it was much quieter then but lovely and cool. Also the barman makes a mean espresso martini! Given everything is AI, for a special treat try the ‘simple pleasures’ romantic dinner option where you can sit wherever you want in the resort and have private dining. We chose the gazebo as it was for our wedding dinner. But you could equally have a candlelit dinner on the beach (good if Malabar is booked!) or in the gardens. Cost c.$130 or something but if you have the AI wine it is worth it for a romantic dinner a deux and gives another dinner location choice just to mix it up a little. Location: I want to give a balanced review of the resort - just like the reviewer before me - as if you have experienced sublime luxury before - this won’t quite hit the spot. So we felt a little flat on arrival as the location is not as pretty as some other Caribbean locations and the resort is small. The word we used was that it wasn’t as ‘Special’ as we had hoped. The beach is not as long and unspoiled as some others. Sea not as blue and clear. Beach umbrellas rather than cute little thatched cabanas (I know, I know #firstworldproblem!). You are aware of the cemetery and airport at one end and a few scruffy rundown shacks at the other, so you get the feeling that the resort is squeezed in on the coast rather than taking up a large plot. But do you know what? I didn’t want to leave by the end. The planes really do not bother you at all. We actually walked round the cemetery and I left my wedding flowers on one of the graves. We met the most lovely friendly guests - lots of whom were repeat visitors. We decided to just really enjoy the place for what it was, rather than feel disappointed for what it wasn’t. We stayed in a more luxurious and more beautiful place in Mauritius last year and really didn’t enjoy it half as much as this because the service and people were miserable. This place sells itself as somewhere to build relationships - and it is that relational attitude that is the resort’s Secret Sauce.
Good - just not quite good enough
If you’ve already booked this holiday then you will have a great time, if you’re thinking about it though have a look at my thoughts, it just didn’t click for us but wanted to balance our own views (slightly disappointed) with a fair review of the hotel. If it’s luxury and service you want then it really doesn’t compare to high end resorts and if you want St Lucian beauty it doesn’t hit the spot here but as I’ve said, lots going for it. Service It was ok, in some areas brilliant (Jordan, Pauline in the activities team deserve mention alongside Glenn who was with us at the spa pool all the days delivering drinks, water, coconuts and ice pops/fruit). Generally though we found the service at dinner a little sloppy and we were repeatedly forgotten about throughout meals. It’s a Caribbean style of service, smile on their face at all times but things just take a while. Don’t be expecting Dubai/Maldives style service and you won’t be disappointed. Rooms These were spotless clean, great beds and really useful charging points for your phones/kindles etc. They take british plugs so no need for adaptors, we had a veranda room which was massive with a great day bed, in room fridge and plenty of wardrobe space. Air con was also great and easy to use/change when you need to. No complaints here at all and the room was cleaned twice a day Pools/Beach The spa pool and the lazy river really was great, it was always easy to find a bed. One day we got there about 10am and had a little difficulty but that was all. It was clean and quiet which meant everything was relaxed. The swim up pool was a little dated but absolutely fine and gets sun in the day and shade in the afternoon. The beds on the beach were really comfortable and numerous. The beach itself isn’t great, a steep shelf to access the water which was far from ‘azure blue’ that you might expect. We found the beach’s and water on other Caribbean islands much higher quality. It was safe considering it was public, it’s just not a great beach (maybe not the hotels fault but something you should consider if this is important for you). Bars/facilities The activities are numerous and great and really well organised. We didn’t do many but the yoga, water aerobics, tubing and gym all got a work over and were all very good. Tennis courts and gym were great. The main bar, with fab views was lovely. Nice views across the ocean and all the drinks/cocktails you wanted. The champagne bar wasn’t us, we just didn’t travel to the Caribbean to sit in an air conditioned, colonial building. We want to be out in the open with the fab views. Nothing wrong with the champagne hour concept, just wish it was on the beach more. Food The buffet restaurant food was awesome, always fresh options available and fresh food cooked every day. Great fish, as you would expect, and lovely deserts. Not as many options as you might find on other resorts but this guaranteed that everything was fresh which we appreciated. The Malabar on the beach was a lovely setting and they make the extra effort with the style and presentation of the food. The Trysting was like eating in your nans house 20 years ago, terrible decor, terrible set-up, ok service, very good food. They need to put a nail in the coffin of this concept, keep the food and re-design to a more modern setting. They play a four minute background song on a constant loop which when you’ve been eating in the restaurant for an hour was almost laughable at the end. We ate there once and cancelled our second booking. Trips We went to the Friday night street party at Gros Islet which was the best thing we did - Make sure you go, it was awesome fun, great food and better drinks. Return taxi was 60 usd so not cheap but beer was 2 usd so made up for it here. It’s safe but loud, and real fun. The hotel arranged the cab and the pick up. We also did the sunset/snorkelling Piton cruise which helped us show the beautiful parts of St Lucia we wish we had stopped in. The crew were friendly and responsible and helped us have a great trip. One day we walked into Castries (20 minute walk) and bought some tourist tat, had a look at the markets and had a beer in Chef Robbies. Summary We are a couple in our late 30’s and although the average age was slightly older this wasn’t a problem. People at the resort were great and we had a lot of interesting chats. Perhaps we didn’t expect the intensity of the activities, hoped better for the beach and believed all the stories about the service to be true. We had a good holiday, we just have had better
We are still at this amazing resort and only disappointment we have is we didn't book for longer! We had booked a luxury beach front room but when we got here, as with a previous reviewer, we were informed we had an upgrade to a beach cottage! What a delight his turned out to be so I'm not quite sure why the previous reviewer was disappointed? It was right on the beach and we had our own sun beds reserved for us each day. We were plied with drinks, loads of fresh water and fresh towels daily. The beach is long and fabulous. The food is amazing at all 3 restaurants. The Terrace is open for breakfast, lunch, afternoon tea and evening meal. A couple of nights you will receive a la carte here but the other evenings are themed. Last night was a Caribbean theme and everybody's table was decorated with a coloured table cloth and doll dressed in traditional costume. The Trysting is a french restaurant which is very nice and I had the most delicious steak cooked to perfection! The Malabar is a beach restaurant and you sit at your table with your feet in the sand staring at the most enviable view of the beach and ocean. We don't normally bother but we have been up every morning to join the stretch classes at 9.15am and yoga classes in the early evening. Pauline and Jordan both made these classes wholly enjoyable. Not sure I can say much more other than we don't return to hotels, ever, but we both are making plans for a return visit to The Rendezvous. Thank you for a fabulous holiday.
Lovely but not quiet
Yes this is a lovely resort. The staff are nearly all outstanding. Our room was a ground floor beachfront and was perfect for us, lots of storage, large shower room, toiletries, comfy bed and everything you need. Only one bottle of water provided in the room fridge which was topped up twice daily. A couple of cans of soft drinks would have been nice, seems ridiculous to have a fridge for one bottle of water.Beach staff look after you well with lots of drinks, bottled water, fruit skewers and ice pops brought regularly. The A la carte restaurants are really outstanding, food fantastic and choice of good complimentary wines, we had merlots any sparkling rose has to be paid for. The champagne bar each evening was good with an hour of the chosen fizz and information about it given. Cocktails and shots good, entertainment good on occasion The resort is at the end of a runway so loud takeoffs but not many each day. The beach is a public beach so does get busy when cruise ships doc and is well used by locals, groups of youths playing football and families swimming so if you are wanting child free completely then this resort is not for you. The sound of sirens all day from the town does disturb the peace also. The Saturday night before the Monday we were due to leave we were woken in the early hours of the morning by workmen drilling, spotlights and a radio for a couple of hours outside our room. We complained that am and the manager said she knew nothing about the work and gave us comimentary late checkout and sent bottles of fizz to our room apologizing. We were ok with this and our last night the next evening the exact same happened again from 1.30am for 3 hours drilling, hammering, music , lights. We again complained and was told the manager would come to see us before we left but no one came so after 2 nights with no sleep we had to fly home overnight with only limited sleep then drive for 5 hours from Gatwick. So unfortunately we left unhappy. If you want peace and quiet this is not the resort for you its too close to the city and the noise that brings .To summarize the floor working staff cant do enough for you but the management showed no concern for our predicament.
We stayed at the Rendezvous a few weeks ago. I can honestly say that it's the best hotel we have ever stayed in. From the moment you arrive you are welcomed and treated so well. The staff are amazing and help make the hotel the wonderful place that it is. We are already planning a return visit to this very special place