Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and a fruit plate upon arrival available in all Altitude Club Junior Suite Ocean-view Rooms. Restrictions apply. 

2020 Resort Added Values
Free Symbolic Weddings: Receive the Reflect Wedding Package. Restrictions apply-see Honeymooners: Receive the Reflect Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website). Family: Two kids 12 & under Stay, Play & Eat Free during select dates. 

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. 

Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more. 

Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available. 

With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation! 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 3173 reviews
  • 5.0 star tripadvisor rating
    WONDERFUL! We will be back!

    This is the first resort that we liked enough to want to return too and we most definitely will! The service was so excellent, especially around the pool (shout out to Alfredo!). It was so prompt and he always had a smile. The food options were endless and we always found something we loved. The restaurants changed up their menus roughly every two days which was great. The buffet constantly changed the food, other than breakfast, but it had the usual stuff that everyone wants so it's perfect. the entertainment staff works endlessly and were very engaging and friendly. there was always something fun to do if you don't want to just sit and tan. We loved that there were ample amount of pool chairs as we dislike waking up early just to reserve one. They also won't allow you to save chairs for over an hour if not in use, they enforced this for the most part but need to do so a bit more around the infinity pool. all hotels should do this! drinks were delicious and if you want the fancy options the lobby bar and sky bar have it all. the 24hr coffee bar was the best!!! The lattes were so good and support was the snack food- this was our favorite place. The Beach was beautiful and also had a lot of chairs. Sand was clean and ocean almost no rocks- great to swim in. The rooms were updated, they were not high end, but still very nice and have everything you need. The balconies are large. The area is very clean and posh. From the hotel it's a very easy bus ride to Romatic zone in Puerto Vallarta if you want night life or a day of walking around with full things to see and do. $1us or $20 pesos. A cab home was $240 pesos for 4 of us. The only suggestions/negatives are the following -rooms need more towels and hangers. they were very sparse -daily room cleaning could be a bit better with more focus on the floors, bathroom vanity and shower -sky bar could look unreal with very little effort. Add strip lighting around the railing and under furniture. it was very dark. -more sky bar live entertainment or better choice in music and louder. it was more of a sit and relax vibe but that's what the lobby area and restaurants are for. -be sure that every new guest is offered a welcome drink as soon as they arrive. that's so important and hotels send to be getting lazier about this. after a long flight, people are cranky lol cheer them up! if you are contemplating going here, just book it, you won't be disappointed

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    Nice relaxing stay at the Reflect Nuevo Vallarta

    The grounds and pools were beautiful, as was the beach area. The food at the Buffett and the ala carts was very good also. And the drinks were also great. The staff was always helpful and pleasant. The room was also nice, we had a king tropical view, it was large and clean on the main floor. And we watched the room maid one day and she did a very thorough job of cleaning, very impressive. In hindsight we should have asked for a room not on the ground floor so we could dry our bathing suits as the ground floor really didn't have a balcony although you could go outside. 15 to 20 minute walk into Bucerias on the beach was convenient. Was it perfect? No, but it may have been our lack of understanding of Spanish as we didn't expect some of the things that happened. For example, one day we went to the Buffett but it was closed. We didn't know and we saw many couples turn up who also didn't know. And one day we went to the Rissotto ala cart which was supposed to open at 6, only to find out it would open at 7. One day some of the beach was roped off for a wedding but there was miles of beach available so no issue. There was entertainment between 9 and 11 at night which was loud if in the room but after 11 it was quiet. Little inconveniences but nothing worth getting upset about. Overall a very good experience.

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    Simply Amazing!!!

    Don’t believe the bad reviews!! This place is amazing! From check in to check out- we had top notch service for our group of 8!! Alberto(pool waiter) stayed on top of our group! Service was unbelievable throughout this resort! Abraham for water sports kept us entertained and even surprised us with a water balloon fight during our volleyball game!! Whale watching from our room! And a beautiful beach!! No complaints at all!

    Feb 15, 2020
  • 4.0 star tripadvisor rating
    Beautiful & Serene

    This hotel has excellent amenities and the staff are all courteous and go beyond to help you out. The rooms are well appointed, I had an ocean view in the tower, everything worked well and anything I asked for I got. You can walk the beach to Bucerias, get a massage on the beach off site for 20$US. A great experience I’d happily book here again.

    Feb 13, 2020
  • 4.0 star tripadvisor rating

    I recommend this place . It’s clean & well maintained grounds. Staff is very attentive and if you want name brand alcohol just ask for it by name. Turtles, fish swim around ponds and iguana’s run around the grass & tree areas. The beach area is clean only negative is the “ally way-unloading dock” we were in the 3rd floor, our friends were in the 1st floor. You hear the trucks bringing produce in almost every morning starting at 4 am. Water leaks into the bathroom floor

    Feb 13, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319