2019 Exceptional Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply.
Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.
The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.
Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!
Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4461 reviews
DO NOT STAY AT THIS HOTEL
extremely rude hotel staff. Hotel Staff was also trying to “upscale” everything. Very aggressive and confronting. Not what I expected as I stayed before “Reflect” took over management. Staff even told us we were late for check in. Check in is anytime after 3PM....we arrived at 4PM!
It was a regular experience. The room was nice and clean with a great view of the beach. The hotel staff is friendly. I wasn’t able to spot one ramp for wheelchairs and strollers, so no installations for people with different capacities, nowadays that’s unacceptable.
2nd visit here even better the 2nd time!
Excellent beach with beautiful views and a walk away from a ton of night life. Excellent location and hotel. Very happy and friendly staff. If you need anything from lunch or dinning reservation speak to Manuel aka "The Captin" he is sooooo clutch in helping out to make sure your stay at the reflect krystal grand is enjoyable.So many examples of how Manuel came threw for me during my stay. Javir at the Italian restaurant is also a very gracious staff member with a welcoming and helpful smile. All the bartenders day and night servers and cleaners are all amazing. I will be back sooner than later.
NICE EXPERIENCE IN THE BEUTIFULL CANCÚN
Our first time in Cancún and our travel agent suggested us krystal grand, for its location, and nice services of all inclusive packages. We had a perfect time; we had few options of deferent kind of cousinne Italian, Asian, Mexican, buffet and more, plus all the services and staff were marvelous. This place is in a nice location of outside food ,if you re not getting the all inclusive package. And there is nice street mall, store,, entertainment, restaurant bus stop all in a walking distance . It was safe to walk anytime !
It’s not the biggest, and probably not the fanciest but you will have an Amazing Time!! It’s simple.... great pools, great beach and an amazing wait staff from the resort!! Find Ivan and he will ensure your always smiling and having a great time. He truly cares about making everyone he meets happy and it really shows! This was our second stay here and we are sure to be back