Hotel Overview

2019 Exceptional Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. 

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.


The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.


Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!


Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 


*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 395

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4461 reviews
  • 1.0 star tripadvisor rating
    DO NOT STAY AT THIS HOTEL

    extremely rude hotel staff. Hotel Staff was also trying to “upscale” everything. Very aggressive and confronting. Not what I expected as I stayed before “Reflect” took over management. Staff even told us we were late for check in. Check in is anytime after 3PM....we arrived at 4PM!

    May 31, 2019
  • 3.0 star tripadvisor rating
    Regular

    It was a regular experience. The room was nice and clean with a great view of the beach. The hotel staff is friendly. I wasn’t able to spot one ramp for wheelchairs and strollers, so no installations for people with different capacities, nowadays that’s unacceptable.

    May 30, 2019
  • 5.0 star tripadvisor rating
    2nd visit here even better the 2nd time!

    Excellent beach with beautiful views and a walk away from a ton of night life. Excellent location and hotel. Very happy and friendly staff. If you need anything from lunch or dinning reservation speak to Manuel aka "The Captin" he is sooooo clutch in helping out to make sure your stay at the reflect krystal grand is enjoyable.So many examples of how Manuel came threw for me during my stay. Javir at the Italian restaurant is also a very gracious staff member with a welcoming and helpful smile. All the bartenders day and night servers and cleaners are all amazing. I will be back sooner than later.

    May 29, 2019
  • 5.0 star tripadvisor rating
    NICE EXPERIENCE IN THE BEUTIFULL CANCÚN

    Our first time in Cancún and our travel agent suggested us krystal grand, for its location, and nice services of all inclusive packages. We had a perfect time; we had few options of deferent kind of cousinne Italian, Asian, Mexican, buffet and more, plus all the services and staff were marvelous. This place is in a nice location of outside food ,if you re not getting the all inclusive package. And there is nice street mall, store,, entertainment, restaurant bus stop all in a walking distance . It was safe to walk anytime !

    May 26, 2019
  • 5.0 star tripadvisor rating
    GREAT Time

    It’s not the biggest, and probably not the fanciest but you will have an Amazing Time!! It’s simple.... great pools, great beach and an amazing wait staff from the resort!! Find Ivan and he will ensure your always smiling and having a great time. He truly cares about making everyone he meets happy and it really shows! This was our second stay here and we are sure to be back

    May 26, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819