Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 398


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4781 reviews
  • 5.0 star tripadvisor rating
    Excellent Service and...

    Many staff has a great hospitality not only in altitude area but also other area. Also this hotel has a good restaurants for dinner, and good breakfast buffet. Additionally, the wave height of the front of this hotel area is lower than other Cancun hotel zone.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Absolutely Beautiful

    We stayed at this beautiful resort 8days. It was worth every minute. Staff is amazing, friendly and hotel is really clean. Beach is BEAUTIFUL . Big shout out to “The Grill” PEDRO&CRISTIAN!!! They know how to make your day/night. Very pleasant and great experience!! Will definitely recommend & come back to this resort again.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    week at Cancun

    good place for the beach and closed to the city. they have a wall to protect the waves, the beach is clean, the restaurant are good but services is slow at the Italian restaurant. the place are clean and emploies are nice. try the wine tasting, tequila tasting and chef table, all are free and a good experience

    Dec 03, 2019
  • 1.0 star tripadvisor rating

    Stayed here last year and loved it, came back this year and hate it!!!! All we do is wait, 2 out of 4 elevations are shut off for good, 1 out of remaining 2 is out of service most of the time, average wait is 30 mins till u r able to squeeze in.....VERY RUDE front desk personnel, very limited food selection at the buffet, we basically stoped going, because there is nothing to eat there.....grill restaurant makes u wait fir a table, even if it’s half occupied, no one hustles, no one cares or even pretends to care about u and ur stay. HORRIBLE, DONT WASTE TIME AND MONEY

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    It was the best rest. The hotel is clean, the room is big, the staff is friendly, the food is delicious. We bought an o

    It was the best rest. The hotel is clean, the room is big, the staff is friendly, the food is delicious. We bought an ocean view room and the view from the room is just fantastic. Perfect beach😍 Our vacation at this hotel was on the beach

    Dec 02, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319