Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a beach bag gift available in all Altitude Club Rooms. Restrictions apply. 

2020 Resort Added Values 

Free Symbolic Weddings: Receive the Reflect Wedding Package. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury
® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 398


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4937 reviews
  • 5.0 star tripadvisor rating
    Amazing hotel!!

    We have never stayed any Amresorts before but if our week at Reflect Cancun was Stellar. I don't usually take the time to do reviews but all aspects of this Hotel was top notch. We look forward to visiting again.

    Jan 22, 2020
  • 4.0 star tripadvisor rating
    Nice hotel and great location

    My overall experience was great. I was very happy with the food, services and perfect wifi. Where they can improve, same menu all week at all the restaurants, bartender seem to be rush all time, they should have somewhere we can take a shower before getting ready to fly home especially when check out is at noon and flight is in the evening. The patio lounge is always very crowded in the evening and should have umbrella in the afternoon to enjoy the patio otherwise it’s really hot. Next time would like to stay at the Altitude tower.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Excellent Honeymoon! Thank you!

    My wife and I stayed at their preferred Altitude Tower for 8 days for our Honeymoon. It's a beautiful newly built building with glass accents everywhere. We had taken the Oceanfront Suite, and the view was spectacular. The balcony is huge and you can see the whole coast of the Hotel Zone. Rooms were spot clean and fridge loaded everyday. The room has a safe big enough to put a 15" laptop and other items. The check-in took five minutes upon arrival as the guests staying at Altitude tower have their own separate private check-in. We were greeted with cocktails while checking-in at the front desk. Jose at the front desk was very helpful. We asked him whether we could change our room if we didn't like it. He said no issues at all and would be willing to change it tomorrow as there would be one other room available. We liked the room and the view from the room so much that we decided to stay on the 6th floor. We told them it was a double celebration for us as it was our Honeymoon and my wife's birthday. They gave us the complimentary Honeymoon package without any hesitation. We showed them a copy of our marriage certificate. Monique at the front desk in Altitude Tower had setup a surprise in-room breakfast for us with a birthday cake, mimosas, and bottle of champagne. Alejandro, Monique, and Jose at the Altitude Tower were very welcoming of our requests and always had a smile with positive attitude. We were also given $200 worth of vouchers, which we used at the SPA. They had two other in-room surprises for us when we walked in to find out: bottle of champagne and strawberries dipped in chocolate waiting for us, and bottle of red wine and chocolate pastries waiting in the room for us. We never found out who set this up but I guess it's the staff Alejandro, Jose, and Monique at the Altitude Tower. Thank you so much guys! There was another surprise setup for us by the head manager (Evelin Estrada) of all restaurants. She was very polite with positive attitude. She asked us to meet at the Grill restaurant at 8:30pm for a surprise dinner. We arrived and greeted by the manager (Ernesto) of the Grill restaurant. It was a candlelight romantic dinner with so much delicious food (grilled shrimps, chicken, steaks, pork sausages) and premium champagne. The manager kept opening new bottles and Pedro made sure our glasses were never empty. To top it off, they brought a cake with "Congratulations" written on it. Thank you Evelin for setting up this surprise for us, Thank you Ernesto and Pedro for your great hospitality and awesome service! It really was a royal treatment. We ate at all their restaurants and the food was amazing! The Italian, Asian, Grill, Buffet, and Mexican (Mortero). We never had to wait more than 5 minutes for any restaurant. The mexican restaurant requires reservation so make sure to get that at 5pm as this one runs out fast! The food and ambience of the Mexican restaurant is unmatched. They surprised my wife with a Mariachi band playing/singing Happy Birthday for her. My wife was overjoyed and surprised. She absolutely loved it! She kept saying "it was the best bday ever!" all night. Food was delicious and good quality in all restaurants. The staff at the Asian restaurant had a surprise for us where they prepared this special drink for us and brought this fried ice cream dessert. Galileo at the O restaurant was very helpful and made sure we got any customized food we wanted. Thank you, Galileo! Thank you guys. As part of staying at the Altitude Tower you get access to the infinity pool with beautiful view of the beach and ocean. The server serving the Infinity Pool always made sure we had drinks or food. We ordered Nachos and Fries few times at the Infinity pool, and it was fresh and warm. on few occasions along with drinks. Their beach is by far the best one I have seen in Cancun, very clean and shallow bed, it's quite big. We never had issues getting sunbed chairs at all, not sure why other people had this issue. We noticed hotel management always sending message to the in-room tablet stating to not leave sunbeds unattended for long time otherwise they would take the towel away and make the bed available to someone else. This is a good move and prevents people from hogging sunbeds even though they will not be using it much. Also, as part of staying at the Altitude Tower, you get access to private bar with premium drinks and private dinning area with breakfast, lunch, and other snacks. Room service is great; you order using the in-room tablet. They have breakfast menu to lunch to midnight. You can get food anytime of the time, even at 2am like we did! Overall, it was an awesome experience staying here for our Honeymoon. We couldn't have asked for more. It was just perfect. The staff is polite and open to suggestions, and they know how to give good service. We would definitely be coming back here for our next stay.

    Jan 20, 2020
  • 5.0 star tripadvisor rating
    2nd visit was better than the 1st!

    This was our second time at Reflect Cancun. We were last there in June of 2019. Our visit was amazing. The best part of this hotel is definitely the staff. They are the most amazing group of people. Everyone we had met on our last stay was still there. Again huge "Thank You's" to Alonso and Carlos for the best beach/Bali bed service EVER!! Ernesto and Miguel for making every meal so enjoyable and delicious. These gentleman made every second of our trip memorable. They have become friends and the reason we will continue to return to this resort. Rooms are clean, and well serviced. This is a quiet resort. I would say much better for couples or people looking to get away and relax. There isn't a lot of entertainment but there is plenty with in walking distance. Plenty of shopping and other activity are also within walking distance. Beach is absolutely beautiful. They have a wonderful spa as well. Room service is available 24 hours. Usual wait time for us for only about 30-45 min. Again, this resort for us is all about the excellent staff. We will be back for sure in the near future.

    Jan 20, 2020
  • 5.0 star tripadvisor rating
    Wonderful Resort, Amazing Staff, Perfect Location!

    We loved our stay at Reflect in Cancun. We loved being on the end of the Island because it felt so secluded, and yet so safe. The staff here was friendly, courteous, prompt and attentive. Our room was cleaned immaculately every day. The food options were plenty, and if you didn't want to eat on site one meal, it was a quick walk to authentic Mexican cuisine or other dining options. We really loved being near so many things to do even though we didn't venture off the property too often. The view was unparalleled! We had a few staff that deserve mention specifically including Jafir & Pedro (bartenders/servers) & Silvia from housekeeping. Everyone was amazing, but those three really shined during our week long stay!

    Jan 19, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319