Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a beach bag gift available in all Altitude Club Rooms. Restrictions apply. 

2020 Resort Added Values 

Free Symbolic Weddings: Receive the Reflect Wedding Package. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury
® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5075 reviews
  • 1.0 star tripadvisor rating
    Do not recommend.

    If you want money stolen from your room and weak drinks, this is the perfect place! Infinity pool is only for altitude members. The grill was a great place to eat and had nice staff but that’s about it!

    Feb 24, 2020
  • 4.0 star tripadvisor rating
    Great customer service

    We arrived to balloons and flowers in our room. This was a mother daughter trip and they made us feel special. A special shout out to Anna Hernandez. Today was our last full day and dinner was outstanding. Ernesto in The Grill restaurant had a private area and special table set up for us. Champagne on ice, a dinner made especially for us. My daughter does not eat meat and he did not disappoint. Pedro our server was outstanding. Ernesto and Pedro we thank you for a great dinner and a beautiful memory of our last dinner in Cancun. You are both outstanding at your jobs.

    Feb 23, 2020
  • 5.0 star tripadvisor rating
    Very Enjoyable!

    Excellent place to Holiday and unwind Hotel staff are excellent and service was extraordinary. Good value for your dollar. So scenic and what a view! We had an Ocean view that was Breathtaking from the 14th floor. Crowds were small and service excellent.

    Feb 23, 2020
  • 4.0 star tripadvisor rating
    Feb 2020 wonderful vacation

    We just returned today after spending three weeks at the reflect. The resort for us was wonderful love the beach area as well as the pool areas. The food in all the restaurants was good but really enjoyed Italian and Mexican restaurants. Great service in the bars. So many hard working people. We would definitely return.

    Feb 21, 2020
  • 4.0 star tripadvisor rating
    Amazing Staff and Great Hotel

    Stayed for 10 days in the Altitude tower the room was great and clean. The staff are very kind and helpful. Monica Irabien (concierge) and Monique were so kind. If you choose this hotel make sure you go to the spa, Carolina gives the best relaxation massage, and Maria gives the best pedicures. Pedro and Mario at the LT lounge bar are the best we cannot say enough about the service we received from Pedro, he is very friendly and knows what good customer services is really about. Willy at the Risotto restaurant made our meal very enjoyable. Enrique at the Grill restaurant was another great server. The room service menu was so good and had a lot of options. If you go to the Grill there is a separate menu that you will have to pay for if you have the opportunity try the steaks, lobster and shrimp from this menu it was phenomenal. The web site says there is a mini bar in the rooms but there was not one in the room we stayed in but not really a big deal. The bar in the altitude tower has the best drinks. The air conditioning in the rooms works really well but the lobbies in both tower can have better air conditioning.

    Feb 21, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319