Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 398


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4822 reviews
  • 1.0 star tripadvisor rating
    Low Shelf Tequila

    Their selections of alcohol wasn’t of quality. Not a resort for singles. The resort needs a better process for booking reservations at the outside restaurants. No real activities to report other than drinking cheap tequila which wasn’t a problem. The best part was the swimming and sun.

    Dec 11, 2019
  • 5.0 star tripadvisor rating
    Honeymoon Trip

    One of the best resorts I’ve stayed in. Very clean, gorgeous view, friendly staff and such a great location. Will definitely recommended people to stay. Best beach view also!y husband and I can’t wait to come back!

    Dec 11, 2019
  • 4.0 star tripadvisor rating
    S&A Trip December 2019

    If you are taking a short trip this is a great resort. Short distance from the airport. We stayed in the Altitude was lovely. No complaints about the room, beach, or service. We visited the buffet once. Not impressed. The Beach Bar, Beach Grill, Altitude Lounge, and room service were all wonderful. Make sure you get the sushi in the Altitude Lounge! If you stay in the tower you get a bali bed for the day. It was a nice surprise! We took several walks outside of the resort...Alebris Bar is a great place right around the corner. It is on the beach...the view is perfect and the beer is cold! We also went to Hacienda El Mortero for dinner. Highly recommend. Margaritas....2 thumbs up! We would visit Reflect in future.

    Dec 11, 2019
  • 2.0 star tripadvisor rating

    Pools where ice cold all 3 of them the whole 7 days .. empty .. buffet was the smallest we've been to with not very quality food .. Entrainment was non existing.. Transport to CONGO Bongo was their MAIN entertainment where you payed $40 each plus expensive drinks ..

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    Amazing Beach

    Amazing Beach !!! This is my second time to this resort. This Resort has changed management and groomed it to be more polished and refined to be a quiter resort that does close the pool at 6 pm every evening. I will say this was something that disappointed me as the transition from beach to pool at dark is my most favourite thing. However, the Resort is spectacularly close to the beach and the staff all work hard to make your stay magical! I would like to give a shout out to the Beach Manager Hervick for going an extra mile for our time on the beach❤️.. was nice for my friend Judy to have a sectioned off decorated hut for her birthday!! - also the bartenders Cruz Y, Luis were the greatest hosts and always worked hard to make our favourite drinks- including the unfamiliar “muff diver” ..LOL... I enjoyed you-tube teaching u guys!! Thanks and will be back soon! Seniorita Naomi

    Dec 09, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319