Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 395


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 4693 reviews
  • 4.0 star tripadvisor rating
    Love the people here!

    I wasn’t expecting much with the reviews that I read prior to going to Reflect. We have been to over 20 resorts in Cancun and mostly the Riviera Maya. The people working for this resort are what made our experience wonderful. Alejandro served us at The Grill every night. Alejandro (spelling?) and Ernesto made our anniversary dinner the most enjoyable ever! Talking with other guests, the Hibachi was excellent too. We had room service for breakfast. They had plenty of choices, it came quickly and as always, friendly service. If you need drinks in your room, put your order in and they will arrive quickly. As far as a buffet goes, there wasn’t the huge selection that you get at most resorts. We ordered a la carte and were pleased with our meals. We obviously aren’t foodies. We always bring our own salad dressings because many resorts don’t have what we like. The room was fine. We did have to change rooms due to the loud music coming from Coco Bongos. We stayed in the Grand Tower. We had a “street view” that was way below us. The ocean looked amazing from our room. I would suggest that you bring your own shampoo and conditioner. I always do anyway. The water was hot for our showers. If you are looking for 5 star luxury, you might want to try the Altitude Tower. I didn’t check those rooms out, so I can’t comment. If you need something, just ask. If you have a problem, let them know. won’t find liquor in your room. We don’t drink liquor so we didn’t care. You can walk to bars and restaurants easily. The pools were really nice and they were available until 8pm. There weren’t many kids around the pool because they had their own pool and play area. The other guests also made our stay nice. Almost everyone was friendly. We’ve been to a resort recently where very few people spoke English. I don’t know if their marketing manipulates this or not. The BEACH!!! I’m not usually a beach person but....the beach at this resort is Amazing! Beautiful turquoise, clear water. There is a barrier nearby that keeps it from being rough. We didn’t see any fish which seemed unusual and we didn’t snorkel so I can’t give advice on that. It was shallow for a good distance. You don’t need shoes. The sand was beautiful and easy to walk on. No seaweed while we were there. The elevators weren’t an issue during our stay. They are small and quite warm but we didn’t have any long waits or problems. I don’t know if that would be a problem during higher occupancy times. I can’t believe after all the reviews that I’ve read, but......we will be coming back!!! Thank you Reflect workers. You make this resort wonderful!

    Oct 12, 2019
  • 4.0 star tripadvisor rating
    Great for the price, staff makes the place

    Best beach I've seen in a while. Good booze Bombay, Absolut and Jack Daniels. Alonzo the bar manager was everywhere thank you me amiogo. Also Humberto, Nestor and Nicholas excellent bartenders. Royer made the greatest drinks at the pool bar. The buffet only served breakfast and dinner.. Small but adequate. Luc was the most charming hostess. Miguel good waiter. Lunch there is the Grill. Nicholas gave great service. Nice menu for lunch loved the shrimp tacos. Also for lunch is a grill by the pool and the beach waiters will bring food. Better menu for dinner at the Grill. Loved the filet. Japenese had great tuna filets. The staff makes this resort no question.

    Oct 12, 2019
  • 4.0 star tripadvisor rating
    Better than expected

    When our group arrived we were a bit disappointed in the accommodations, however, the staff at this resort turned our thoughts around completely. From the restaurants and bars to the entertainment staff, this resort went above and beyond to make our 8 days in paradise the best the could be. We will definitely be back!

    Oct 11, 2019
  • 5.0 star tripadvisor rating
    Best Service Ever by the beach and everywhere!

    Service by the beach was phenomenal! Look for Luis!!! Also Liliana, Fernando, Jesus and Raul. Hervik was best concierge service by the beach ever!! Also Jahir was AMAZING inside! Monique was super professional as well and everyone very nice and friendly. As an American you think the staff is waiting for tips but NOT so... they treat you like royalty regardless. The resort is CLEAN and is in the PERFECT location!!! The ocean does not get any better than this... it’s clean, calm and GORGEOUS!!

    Oct 10, 2019
  • 5.0 star tripadvisor rating

    if you can please provide some information on your hotel lobby diffuser that you use or the company name for the diffuser i would really appreciate i called asking few times but they don't speak english and i had hard time explaining even the one who speak english.. so anyway can anyone take a picture of diffuser that is located in hotel lobby when you check in customer to provide brief info about brand or logo... i can google it if i just have the name or picture.. thank u

    Oct 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519