Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a beach bag gift available in all Altitude Club Rooms. Restrictions apply. 

2020 Resort Added Values 

Free Symbolic Weddings: Receive the Reflect Wedding Package. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury
® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5022 reviews
  • 5.0 star tripadvisor rating
    Amazing place... especially the entertainment team

    Jonathan,Andre, Angel,adri were amazing people they made me have lots of fun at this place. I enjoyed my staying a lot thanks to them they played volleyball, soccer, and video games. They were also very interactive, they would play with my kids and loved to have conversations. I give this place a 5 star rating it was very very fun and I reccomend all of you guys to visit this place for you next cancun vacation.

    Feb 16, 2020
  • 2.0 star tripadvisor rating
    disapointing experience, waiting at 2 old elevators for 300 rooms, low customer service and no sunbeds

    hotel needs major renovation, for a week we stayed there , there were only 2 elevators working for the main building which had like 12 floors and 300 rooms, imagine - everytime waiting 10 plus min and enjoying elevator ride with packed sweaty people hoping it is going to not break ;-( and none of the hotel management did nothing about it for 7 days!1 food very mediocre sunbeds - very bad experience - need to go to get your sunbed at 7 am to ensure you have one service, no system and for two hotel towers very underestimated reception - no customer oriented service, not able to help, faking the smiles and service Go out - eat food and experience real nice mexican hospitality just outside of the hotel, avoid this one and explore more prior the booking - and do not trust the pics ......add 20 plus more years and you get the reality.

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    Family vacation 2020

    My family and I travelled to the Reflect Cancun Resort and Spa February 1st to the 8th. The resort is clean and well cared for, food was good, pool and beach area were great. My daughter spent most of her time in the kids club, Stephanie and Paola were beyond wonderful, took such great care of her the whole week! Pool servers were amazing, shout out to Raul, Eltraim, Alvaro and Constino, they were amazing. Worked so hard every day non stop. Angel the aqua guy was great! He also let me pick some music for the day! Warning for other travellers, there is a Coco Bongo seller named Allan around the resort. We booked our package with him which included Allan meeting us the night of the club to take us in, as well as we paid for a second level with seats and a server. Allan never showed up to meet us the night of the show, so we ended up walking by ourselves waited in line to get in and once we were inside told our tickets were no good for the second level, we ended up standing within the large crowd of people. We were quite upset. We ended up confronting Allan the next day and he had nothing to say! So just a warning do not book with him he will screw you over! All in all we had a great vacation!

    Feb 15, 2020
  • 3.0 star tripadvisor rating
    Entertainment was great

    Entertainment crew was one of the best. Beach gets overcrowded. Need to be out at the crack of dawn to get beach/pool chairs. Besides that, food was great. Needs better entertainment at night. I loved the beach volleyball.

    Feb 15, 2020
  • 2.0 star tripadvisor rating
    Disappointing view

    Booked a oceanfront ocean view, expected front facing view of the water, not turn you head to the side to see! Still hoping they call and switch our room for the rest of the trip, but we aren’t holding our breath! Live and learn, gonna enjoy the rest of our trip, but won’t return to Reflect again.

    Feb 14, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319