Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 398


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 4738 reviews
  • 1.0 star tripadvisor rating
    Terrible resort

    I love travelling, but this was the worst place I have stayed. For the price we paid, I expected more. The staff needs sensitivity training, upon arrival, checking in we were given a map, to inform us, that we were not permitted to use the infinity pool, ( now this is an all inclusive resort), then we were ask for a credit card, in case there were any incidentals, no way, were you requesting this, and informing me that we are excluded from using infinity pool, before I can take a shower. There was lack of entertainment, we arrived Friday night, tried to have birthday dinner, with the bride's mother, the restaurant could not accommodate the group, although reservations were made earlier that day. The bride upset, so the party of 30, broke up and all people went to different places to eat, while 10 of us stayed with birthday girl, to help celebrate with her. The next few days, were ok, but the elevators ( only 2) to service 14 floors were horrible, they were slow and hot. My God, if it were not for my daughter best friend wedding, we would have gone to another hotel. The room, was okay,the refrigerator did not keep drinks cold, o I forgot I was locked out of my room, the key didn't work, they had to change batteries in it aghhh! Didn't enjoy food ☹️, nothing really authentic, and didn't look appetizing, I had fruit and omelette for breakfast every day. I only had dinner two nights, Friday and Monday night. I am so sorry but this is the worst 😥 place I have ever stayed, and I would not stay there again. For this I'm going to give them 1 star

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    Reflect cancun...relaxing!

    Very nice place to stay at! The beach is amazing. Clear water, very little waves...can hang out there all day. Raul one of the servers at the beach was so sweet...went the extra mile! Brallan (part of the entertainment team) was super nice and funny. Worked hard to invite everybody to participate in activities. I dont know the full name of the server at the little restaurant by the pool but it started with Ibe...he was very informative. Explained all the ingredients in some of the dishes and gave sample plates. Tookcare of us very well! And also Alec at the front desk was quick with the check in and soo great! Put us in amazing rooms with even more amazing views!!! This all inclusive hotel is absolutely worth it! Especially for that perfect blue color ocean:)

    Nov 08, 2019
  • 5.0 star tripadvisor rating
    Beautiful Resort -Altitude Tower

    I wanted a quick gateway and was very skeptical based on the reviews. I am so glad I booked anyway. I would be there for a few days by myself, so was unsure if I would be safe. Can I tell you, the best time ever by myself. Relaxation at a level 10. Beach is gorgeous, rooms are beautiful, clean and very comfortable (4th floor City-view partial ocean room). Alacarte Restaurant food was great. The buffet for breakfast was decent, but lunch not alot of variety. No night entertainment, but Walking distance to the flea market, clubs and other in town activities.

    Nov 07, 2019
  • 2.0 star tripadvisor rating
    Not a 4 star maybe a 2

    Where can i start no ac on the lobby or elavators they cook the same food everyday at night thry have people selling stuff in the lobby no hot water internet is very bad like a 2g connection i give a 2 cause the staff is nice the room reeks of old stuff pictures can be deceiving

    Nov 07, 2019
  • 4.0 star tripadvisor rating
    Five night stay at Reflect Resort and Spa.

    Overall a very good experience. Great location, great staff, nice rooms, and average to above average food quality. Lobby is warm due to it being a 14 story atrium, and elevators are slow and very warm. Bar staff at main pool was great, and waiters Alvaro and Alejo were extremely attentive and engaging with the guests. Very eager to help in any way.

    Nov 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319