Hotel Overview

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. 

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 395


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 4505 reviews
  • 5.0 star tripadvisor rating
    Thank You Reflect Cancun Resort & Spa

    Hello Constanza Pintos, and the Reflect Cancun Resort & Spa Family, We would like to take this opportunity to say 'THANK YOU". We have spoken to our Bride, and a few of her guests, and they said their experience and stay at the Reflect Cancun Resort & Spa was EPIC!!! They advised, that the Reflect Cancun Resort & Spa when above and beyond the call of duty to ensure that they ALL had an AWESOME time!! We can't thank you guys enough, the Bride and her guests could not say enough about the impeccable service that they received. We will definitely provide feedback on your Social Media Page, our Social Media Page, as well as TripAdvisor. We are so grateful to entire staff of The Reflect Cancun Resort & Spa ! We wish you continued success! Warm regards, Tyrell & Wanda ATSE

    Jun 20, 2019
  • 3.0 star tripadvisor rating
    Not Up To Par With Its Sister Hotels

    There are certain things that the hotel has no control over such as the seaweed, it’s terrible especially where this resort is situated. If you stay there you must stay in the altitude tower it is far better than the original tower. I would take a city view in the altitude tower over an ocean view in the older tower. I went on this trip with 5 adults and 3 children aged 12, 12 and 10 and this resort really wasn’t for us. We deal dreams resorts are more suited for families. This was a fun party resort. The main pool was jammed, the bar staff were over pouring so everyone was getting drunk to the point where people had to be taken to their rooms by wheelchair. Don’t get me wrong I like my drink too but their has to be a limit. Basically the overall standard was not to the same level as the other properties the chain owns and I know because I am a member. I found members weren’t treated any different then anyone else so what was the point of buying a membership. There should be a preferred lounge and I believe the altitude tower lounge bar should stay open later as that was a nice place to chill. Staff were very friendly, excellent service and the food was good. Louis from vip services was amazing. He bent over backwards for us

    Jun 20, 2019
  • 4.0 star tripadvisor rating
    Nice stay

    Nice relaxing stay . We have stayed at others hotels and resorts in Playa del Carmen /Cancun this resort at the Atlitude tower has the best mixologist bartender named Jahir and has the most delicious /fresh sushi made by chef Jorge in same tower .

    Jun 19, 2019
  • 1.0 star tripadvisor rating
    Cannot Recommend

    We had originally booked Now Emerald and after hearing the horror stories and problems we called and exchanged for this hotel and a hefty fee i might add...the rooms were clean, but at night it sounded like a rave..noise all hours! The building is shaped like an the beach the seaweed was as high as three feet piles all over, no attempt to even clean it the smell was awful at times..the food was terrible..we spend more .oney leaving the resort...this was my 10th booking with and only bad I will use them again, but definitely will do more investigating the resort before hand..disappointed as this was a last family vacation and graduation gift for My daughter before she leaves for bootcamp..trip was June 1-5th

    Jun 19, 2019
  • 1.0 star tripadvisor rating
    Do not recommend

    We upgraded to the Altitude which I suggest. My family had poor air conditioning and at times not at all. The food with the exception of The grill was terrible. The best thing about the buffet were the flavored waters. The Japanese restaurant was not an authentic experience with real hibachi. The resort dis not have seafood with the exception of The Grill. I finally had frozen fried calamari and baby frozen shrimp that I burped up all night. If the food was good I could over look other things. Since the food was horrible it made everything worse. Also, I had no idea what kind of burgers those were but if you received one under cooked it tasted of mush. I will not be back.

    Jun 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519