Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a beach bag gift available in all Altitude Club Rooms. Restrictions apply. 

2020 Resort Added Values 

Free Symbolic Weddings: Receive the Reflect Wedding Package. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury
® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5056 reviews
  • 3.0 star tripadvisor rating
    Amazing staff and wonderful location

    The location of this resort is the absolute highlight. The view of the ocean and main strip is fantastic. The staff is close second. Everyone there was friendly and helpful! Estefanie in the upper pool and Alvaro at the main pool were amazing and kept us well taken care of. Marco at the front desk was more helpful than we could have imagined. After calling down to report that our air-conditioning was not working, he sent a technician right up. They looked at, but weren't able to fix it. Marco called to say they were moving us to a different room. They took us up to the honeymoon suite, which was amazing. Had we stayed in our original room, I would have given this place 2 stars, but the upgrade improved my outlook😀Our first room was tiny, old and worn out looking, but worst of all the need was terrible. The building is older, but was very clean. Restaurants were great, but their reservation system is slow and disappointing. I've never before waited in so many lines only to be told there's no more space. I've also never had to wait for a breakfast buffet. I would definitely recommend el Mortero, and especially the Mayan coffee. It's not included with the all inclusive price, but it's not expensive and is well worth it.

    Feb 19, 2020
  • 4.0 star tripadvisor rating
    Would Recomend

    We went Feb 1st- Feb 6th 2020 and we had an amazing time at this resort. We brought our 2.5 year old son and he absolutely loved the playground, swimming pool and calm beach. His enjoyment really allowed my husband and I to fully enjoy our vacation. The service was excellent and the hotel was friendly. We especially appreciated the servers at the Cafe who would make our son a special coffee at least two times a day (a hot milk steamer 😁) and eventually knew his order by heart.We also had amazing experiences with the poolside servers, swim-up bartenders and the entertainment committee who truly tried to make the guest feel excited and welcomed. Personally our family loved the food, but we like to explore new flavors. My favorite was the different ceviches at the pool side restaurant. Reflect was an awesome experience for us. Our only complaint was that we were traveling as guest of United Vacation Club and their team is not yet performing to the caliber of other UVC resorts we have been to. Hopefully their UVC staff will improve upon this in the future 😊 Highlights -incredibly family friendly resort -beautiful beach -wonderful pools -tasty food -incredibly kind staff who were very helpful -strong drinks, if you order non-frilly drinks -clean and comfortable rooms -safety... not once did we ever feel unsafe and NOTHING was taken from our room

    Feb 18, 2020
  • 5.0 star tripadvisor rating

    We had an amazing time at Reflect Resort, I can’t thank enough how great my family and I were treated. Thank you so much to the entertainment team, Andres, Angel, Miguel, Jonathan, Maria and Adriana. Amazing staff, nice, funny, great personality that made our stay so much funner with all the day and night activities. Interacting with them was always fun especially for my son that was always looking for them to participate in the daily activities. Thank you Fredi and Julio from the Bar. Fredi makes the best mixed drinks and Julio provides the best costumer service we were well taken care of, there was never no wait to get our drinks he was always there before we even finished them. Hostess Luz from Risotto and Ayami restaurant was another awesome person we had the privilege of meeting, who was very attentive with all our needs. This was our first time on a family vacation at Reflect Resort and thanks to their amazing staff, great food, and beautiful beach, we cant wait to go back.

    Feb 18, 2020
  • 5.0 star tripadvisor rating
    Better than I Thought!!! Exceptional time!

    Second time coming to Cancun, this time I said to myself to use my timeshare since it’s with my wife and not the boys. When I came with the fellas 5yrs ago Cancun was an expensive trip. And the reason behind that was I was purchasing food and drinks out of my pocket. On the streets and bars things are gonna cost you a good $30-40. And that’s just for you. So I went with the all inclusive package from Reflect this time around. We got all we could drink and all we could eat. So the package was well worth the price! Hotel is nice as well as well as the location. Walking distance to all the clubs and bars! So your paying for exceptional customer service, great food, drinks and location! Would come back again and again!

    Feb 18, 2020
  • 5.0 star tripadvisor rating
    Anniversary trip

    Amazing resort everyone was super nice treated my wife and I very well. The only problem we had which was resolved right away was it was super windy the week we went the sliding door to balcony kept opening called maintenance was up to room right away fixed it temporarily for the night right away next morning they came and fixed it. The anniversary package was amazing. Our travel agent didn’t let the resort know we booked the package. The staff gave us free chocolate covered strawberries on top of the rest of package. The food was amazing. Definitely would extremely recommend going to this resort!!!

    Feb 18, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319