General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
• Resort access & shuttle service between The Reach and Casa Marina, Waldorf Astoria resorts,
• Casa Marina recreation activities: Table tennis,corn hole, hammocks and featuring the largest beach resort in Key West
• The Reach Recreation Activities: Life size chess, bocce ball, hammocks and featuring the largest natural sand beach • with direct ocean entry in Key West
• Beach and pool lounge chairs with umbrellas
• Poolside delighters including cold eucalyptus towel and popsicles
• Hydration stations
• Wireless internet access
• Business center access
• Fitness center access
• Local, domestic long distance and 800 phone calls
• Daily newspapers
• (2) In room bottles of water upon arrival
• In-room espresso
• pool and beachside delighters
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4466 reviews
unready for guests due to renovation incomplete
pool and dining unopened, parking blocks away in unsecured area, renoavtions still underway with construction workers clogging passages and blocking room doorways. this will be a great place when FINISHED!
Hotel under construction
Hotel was still under construction and we were not told about this at time of check in. We were told the pool was closed. Construction noise and dust everywhere. The restaurant was it open until the last day of our stay.
I'm sure it's hard to keep a humid, wet place like this dry and free of rust, but this hotel was definitely showing its age. I suspect that my room was so small because I had the government rate-- I've stayed in larger dorm rooms. The bathroom was so small that when I sat on the toilet, my knees hit the vanity. And I'm 5'1"! The pool was great. Staff were really friendly. The on-site restaurant was so helpful. Wifi was reliable throughout the property. The sundries shop opened later and closed earlier than I needed-- as a business traveler, I had to leave before 7am and was usually out until after 4:30 or 5.
More like an hourly flophouse than a Waldorf ...
My title suggests perhaps a bit of "shock value" - the property is fine but it belongs in Hilton's Curio Collection. Disappointing experience at this so-called Waldorf. The Reach could be so much more and perhaps will be since being de-flagged by Hilton. When I was there, it's simply amazing how this could have ever been categorized as a Waldorf-Astoria property. Outside entrances to rooms, the concrete walkways were filthy and in need of maintenance. Love Hilton, but the selection of this property as a part of an "elite collection" was purely misplaced.
I went to the hotel as it Provides the "Only Private Beach in Key West" however the condition of the hotel is Terrible , Cant go to the beach because of wall of algae preventing access , The Overall condition of the hotel Is Poor, from the bar, Room, Lobby, Elevators, Hallways , But yet the charge regular rate as the hotel is in Great Condition. .Really Sad that Hilton can do this to its Diamond Member.. Stay away from this property
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319