Hotel Overview

2019 Exceptional Values
Honeymoon: Bottle of domestic champagne, 20% discount on a romantic candle-light beach private dinner for two, guaranteed king size bed, upgrade upon check-in (subject to availability), early check-in and late check-out (subject to availability).*

Nestled on a crescent bay in the unspoiled area known as New Mazatlan, the extraordinary Pueblo Bonito Emerald Bay Resort & Spa is an elegant jewel of a resort situated on 20-acres of pristine tropical grounds. Edged by the Pacific Ocean, this gorgeous resort is minutes from Mazatlan's Golden Zone, El Malec—n, and the charm of Old Mazatlan.

Overlooking the azure ocean, Pueblo Bonito Emerald Bay Resort & Spa is a luxurious all-suite resort designed as a hacienda of freestanding villas that blend into a grove of 150-year-old mangrove trees and colorful gardens. With warm colors and charming coastal dŽcor, each peaceful villa offers a furnished kitchenette including refrigerator, cook top, coffee maker, toaster, microwave, blender, and dishes. Each private villa features modern lifestyle luxuries for the perfect Mexico vacation: a safe, wireless Internet, satellite TV, pillow preference, twice-daily maid service and 24-hour suite service.

Tee off on spectacular golf courses, enjoy deep-sea fishing, boat over to Stone Island and soak up the sun on the peaceful private beach. Feast on the flavors of land and sea at your choice of four ocean-view restaurants, bistros and cafŽs with delectable international cuisine and spirits. Enjoy dining in stylish eateries and waterfront terraces with views of the rolling surf. Sip tequila at festive lounges, or swim up to poolside bars for cocktails under the sun.

Bonito's Kids Club is the place to be for the young vacationers! The club includes a wide variety of fun activities for children. While the kids are entertained, treat yourself to a day of pampering at the acclaimed Spa at the RosŽ. A full-service, European-inspired spa, the Spa at RosŽ offers an extensive menu of rejuvenating treatments and massage therapies designed to renew and revive the body, mind and soul.

*4 night minimum stay required. Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify. For Anniversary bookings, travel date must be within 4 months of the date (month and day) of the anniversary date celebration; copy of the marriage certificate will be required at check-in. Services are valid per room, per stay unless otherwise noted. Services are subject to change or substitution based on availability at the discretion of the hotel. No cash value for unused services.

Location

Nuevo Mazatlan, Mexico
Mazatlan, Sinaloa, Mexico - Buelna (MZT) : 5 miles

Property Information

Year Built: 2001
Last Renovation: 2004
Accessible rooms: 2
Floors: 4
Total rooms: 258

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Hotel Details

Onsite Dining

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Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3910 reviews
  • 5.0 star tripadvisor rating
    Amazing Resort-Amazing Staff!

    Loved Pueblo Bonito Emerald Bay for many reasons! Let me start with staff is outstanding. They just want to service and make you happy. We Loved the Adult Pool where we hung out everyday. "Chicho" took care of us like he was servicing only us (..made others feel like that too). "Jose" at the bar was the same. Pool was like a bath tub surrounded by such beautiful manicured grounds, flamingos, waterfalls and more. We felt like we were in heaven and didn't want to go! Food was amazing at all restaurants. Every morning we went to La Cordeliere for a wonderful Breakfast and, again, "Mei" made our Breakfast sooo special. Thank You Mei!!! I could go on and on, but what I can say is can't wait to go back to this Resort in the fall!

    Jun 18, 2019
  • 4.0 star tripadvisor rating
    Great time - with some issues

    My family and I had a great time at Pueblo Bonito. We used a friend's timeshare so the price was right for the room (free), although there are some hidden costs folks should be aware of like internet - $12/day and airport shuttle $30/each way per person. Pros - Wonderful pools, awesome service, beautiful grounds, activities were a nice touch, but mostly bingo and water aerobics so if you are looking for bigger/adventurous activities you may be disappointed. Family-friendly - many reviews say that it is an older crowd but we found more families than older folks or CoEd partiers - which was good for us. Room was large and had amazing views. The most amazing spa I have been to - and I worked in Spas for many years! The water therapy steps for all spa guests was an unexpected and wonderful surprise. The treatments - I got the Armonia massage and "shock" facial was amazing - ask for Laura if she is working! Buy the package before you arrive. Also, once you are in Mazatlan, take the green bus Centro 11 pesos per person, ask a local or the driver to tell you when you get to the Mercado or the Golden Zone. Kitchenette was awesome for leftovers and breakfast in the morning to save money. Just Ok - prices for food - some very high compared to Mazatlan/US but some cheaper than the states. Quality of the food - Bistro is really good, the buffet is OK (hit or miss on what meal or theme night you pick), poolside is also just OK. Skip the deli sandwich - salami was basically spam - yuck! Free shuttle to other Pueblo Bonito hotel was nice, but only goes in the morning and after 4 pm - hard to get back to resort outside of those times, but a taxi will cost you about $6 if you needed one. Hit up the deli for coffee and get the evaporated milk since they don't have or use half and half. Our first day there were too many jellyfish in the ocean (obv. not the hotel's fault), but they soon left and we were able to enjoy the beach - wonderful views with or without the jellyfish. Tip - meat tenderizer is a way to get the sting out. CON - beds - SO SMALL - double beds should not be the standard. There should be 2 Queens or 1 King and a pull-out couch for kids, there is enough room in the Junior suite. pillows - hardest and most uncomfortable I have ever slept on. Ask for feather pillows when you arrive or bring your own. Overall, we had a great time, met some nice people and got A LOT of swim and beach time. Hopefully, we can return someday and see if they have improved the bed situation.

    Jun 18, 2019
  • 4.0 star tripadvisor rating
    American in Mazatlan

    First the resort is pretty, great views, clean, suites are sizable with full kitchen, utensils and cookware, lots of pools, food and drinks. The beach is pretty but you cant get in the water because of rough waves and rocks. The price was fair and the spa packages were excellent, best MASSAGE!. We did have some bad experiences while at the Resort - my jewelry went missing and management did not provide any assistance for this, we were left in Mazatlan by the tour bus, luckily the Concierge was able to get half of $ back. Mazatlan felt safe but be smart. The Los Osuna Tequila tour and ATV was great best Tequila EVER! Met some great people at the resort from everywhere. We felt safe on the resort and in Mazatlan. We loved the shuttle between sister properties and the golf carts on the resort to get you around. Eat at PANCHOS best food and customer service! Advise to exchange $ prior to arrival. The water is filtered on the resort so you can drink it plus all of the restaurants provide bottled water too. We would not classify it as a FOUR DIAMOND.

    Jun 17, 2019
  • 5.0 star tripadvisor rating
    Excellent service

    Thank you Jose Ortez and Luis at the front desk being so thoughtful and providing such excellent service to us!! I wish you would make Pueblo bonito a non smoking resort. I have to say as a parent it makes me sick to see how inconsiderate how some of the guests are smoking next to my child by the pool. I am disappointed that the staff did nothing when I pointed this out. Very sad. This will not stop us from coming. I just wish the resort would have designated places to smoke away from public/kids p

    Jun 12, 2019
  • 1.0 star tripadvisor rating
    Avoid

    Let me start by saying the resort grounds, the pools, the food and beverage, and the spa were all 4 1/2 stars. We loved it... The bad. Management is absolutely the worst. We were staying at another resort and were suckered into a timeshare presentation with free massages, free airport transportation, etc. It was a high pressure sales situation, where we ultimately signed up. That's our bad and on us. As part of buying, they offered to move us from our other resort to PB Emerald Bay for $57 a night for Jr Suite with a king size bed. We did it as it was much nicer than our resort. They originally said they didn't have any Jr Suites so we were going to be "upgraded" to a Master Suite. I use the quotes, as the room wasn't an upgrade, it absolutely sucked. It was a ground floor on the far end of the property, and It had 2 tiny double beds. By the way, the beds are absolutely terrible. Even when we requested to be moved to a top floor, (which they did finally oblige the following day) the king size bed in the jr Suite was just as bad. I guess that is why the tequila is so cheap there, they want you to drink enough of it to be able to actually sleep on the beds. The next few days were fine. Highly recommend dinner at Mr Lionso, it was a 70 peso taxi ride from resort. After a few days and rethinking of the timeshare, we decided to exercise our right to rescind the contract (which is legal within 5 business days per Mexico law). We followed the directions in the contract to a T, created a letter and signed and had the Customer Service Manager (don't recall her name, but she is a liar and a terrible person) counter sign. We dropped off the letter at the location of the sale per the contract rescission instructions and we were told we would hear from her within 10 business days. Two days later when we were checking out, we were told that we would have to pay an additional $438 for our room (which sucked) for past 6 days because we cancelled our timeshare contract? Who does business like that? We cancel our contract, so we get hit with hidden charges?!?! We argued with the hotel manager as well as the timeshare manager, but we were not getting anywhere. We had to leave, or risk being late to airport, so reluctantly paid the extra charge (which I intend to dispute with my credit card company). After speaking to the timeshare woman, I immediately disputed the timeshare deposit as well, because I do not trust this woman and her terrible business practices. In short, go for the grounds, pools, amenities, food and drink, but don't plan on getting a good night sleep and avoid the timeshare at all costs.

    Jun 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519